Discover how to hire a COO in 8 steps to drive your business forward. Learn key hiring strategies and red flags to avoid to ensure a perfect fit.
Ryan Stevens
Operational Efficiencies | CX | Marketplaces & B2B Ecosystems
I've built my career at Clutch growing my responsibilities alongside the growth of the company. My passion has always been business efficiency and scaling. I've built and led most of our business departments but it brings me joy to develop operational, revenue, and customer experience organizations.
While I’m not the founder of a digital marketplace, I was part of the early team at Clutch and therefore believe I bring a founder mentality to building and scaling a business. I have had the privileg…
Work
I oversaw CRM Administration, Marketing & Sales Automation, Core Business Operations, Customer Support and experience, BPO and partner Strategy, and Business Development. Managed corresponding department budgets and forecasts to create metrics and enforce operational efficiency; full P&L responsibility with a lean growth approach. Led business operations and organizational change through second-round private equity funding, new CEO transition, and revenue impacts due to the War in Ukraine.
I oversaw CRM Administration, Marketing & Sales Automation, Core Business Operations, Customer Support and experience, BPO and partner Strategy, and Business Development.
Managed corresponding department budgets and forecasts to create metrics and enforce operational efficiency; full P&L responsibility with a lean growth approach.
Led business operations and organizational change through second-round private equity funding, new CEO transition, and revenue impacts due to the War in Ukraine.
Experience
Clutch
VP. Operations & Strategy
Sep 2014 - Present
Clutch is the leading marketplace for B2B service providers. Our verified ratings and in-depth reviews instill trust in the prospective buyer's procurement journey. Each month, over a million buyers and sellers of services use the Clutch platform, and the user base is growing over 50% a year. Clutch has been recognized by Inc. Magazine as one of the 500 fastest-growing companies in the United States and has been listed as a top 50 startup by LinkedIn.
- I oversaw CRM Administration, Marketing & Sales Automation, Core Business Operations, Customer Support and experience, BPO and partner Strategy, and Business Development. Managed corresponding department budgets and forecasts to create metrics and enforc
Related Blog Posts
How to Hire a COO That Elevates Your Business (+6 Red Flags) 57 COO Interview Questions (What To Look For + Red Flags) Pick from an extensive list of COO interview questions for the perfect COO hire. Also, discover how you can cut the process short by hiring a fractional COO.
Fractional Focus: Product & Tech Ops with Crystal Bray Dive into the intricate world of Product & Technology Operations with the seasoned expert, Crystal Bray. Learn how to implement operational best practices at scale from her tactical experience at Uber.
Similar Members
Jim Schreiber - Third-Party Logistics (3PL)
- Customer Relationship Management (CRM)
- Cross-border Transactions
- Enterprise Resource Planning (ERP)
- Demand Forecasting
Leading teams, driving results, and occasionally stealing the scene at improv nights.
Alejandro Villacís - Leadership
- Team Building
- #strategy
- Go-To-Market Strategies & Implementation
- Fractional COO
Operations and CX Leader with experience scaling DTC and B2B operational teams
Sofia Maravich - Team Building
- Leadership
- Head of Customer Experience
- Customer Experience
- Customer Discovery
Customer Experience Leader & Revenue Driver
