Privacy Policy
Last Updated: January 30, 2025
This Privacy Policy describes how Gotta Go Fast, LLC, dba Go Fractional ("Company," "we," or "us") collects, uses, discloses, and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our website (the "Website") or when you otherwise interact with us, such as through our experiences, partnerships, and consulting services (the "Services").
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a prominent notice to the Website or notify you by email). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
- Collection of Information
- Use of Information
- Data Retention
- Disclosure of Information
- Third-Party Service Providers
- Targeted Advertising and Analytics
- User Rights
- Security Measures
- Children's Privacy
- Links to Other Sites
- Cookies and Tracking Technologies
- Do Not Track Signals
- International Data Transfers
- Contact Us
1. COLLECTION OF INFORMATION
Information You Provide to Us
We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we may collect include:
- Identification and Contact Information: Name, contact information, address, email address, phone number, profile data, work experience, education, photo, government-issued identification, and social media account information.
- Financial Information: Payment information through third-party payment processors.
- Communication Information: Information included in your communications with us.
- Other information that identifies or can be reasonably associated with you: User-generated content, (e.g., community posts, feedback, ratings and job postings), photographs, examples of your work, information on work previously performed via the Service and outside the Service, skills, tests taken, test scores, hourly pay rates and earnings information.
We may also collect any other information you choose to provide.
Information We Collect Automatically
We automatically collect the following categories of information:
- Internet Activity Information: we collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Website and interaction with our communications, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Website.
- Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Website and communications. These technologies help us improve our Website and communications, see which areas and features of our Website are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Website.
2. USE OF INFORMATION
We use the categories of information we collect for the following business and commercial purposes:
- Service Delivery: we use information to provide and maintain our Website and Services.
- Communication: we use information to communicate with you about Company and our Services, including to send you newsletters, respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
- Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking "unsubscribe" in the emails) or by contacting us.
- Conducting Analytics: we use information to monitor and analyze Website trends, usage, and activities, improve our Website, and generate de-identified data.
- Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Company and others, and comply with our legal and financial obligations.
- For Our Legitimate Interests: In many cases, we handle Personal Information on the grounds that it furthers our legitimate interests in commercial activities, such as the following, in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals:
- Measuring interest and engagement in our Services.
- Short-term, transient use, such as contextual customization of ads.
- Improving, upgrading or enhancing our Services.
- Developing new products and services.
- Ensuring internal quality control and safety.
- Authenticating and verifying individual identities.
- Debugging to identify and repair errors with our Services.
- Auditing relating to interactions, transactions and other compliance activities.
- Enforcing our agreements and policies.
- Analyzing and improving our business.
- Communications, including marketing and responding to your inquiries about our services.
- Addressing information security needs and protecting our Users, Upwork, and others.
- Managing legal issues.
3. DATA RETENTION
We retain personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, regulatory, accounting, or reporting requirements, resolve disputes, enforce our agreements, . Specific retention periods vary based on the type of information and the purposes for which it was collected as well as ongoing fraud prevention, backup, and business continuity purposes.
4. DISCLOSURE OF INFORMATION
We do not sell your Personal Information for monetary consideration, and we do not share your Personal Information with third parties for those third parties' marketing purposes unless we first provide you with the opportunity to opt-in to or opt-out of such sharing.However, we may use technologies on our Site for the purposes of advertising or marketing to you and understanding how you interact with our ads. This may be considered a "sale" or "sharing" of personal information for targeted advertising under applicable data protection laws. We may also share information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or for the following business or commercial purposes:
We disclose the categories of information described above as follows:
- Clients: we disclose information to clients for the purposes of matching service providers
- Service Providers and Vendors: we may employ service providers and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., without limitation, maintenance services, database management, web analytics and online advertising, marketing payment processing, fraud detection and improvement of Go Fractional' features) or to assist us in analyzing how our Service is used. These Service providers may include analytics companies, advertising partners, payment processors, security companies, or other merchants. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
- Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Legal Authorities: we may disclose information to legal authorities and others for the Protection and Compliance purposes described above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Company, our users, the public, or others.
- Corporate Transactions: we reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Non-Identifying Information and De-Identified Information: We may share aggregated Non-Identifying Information and we may otherwise disclose Non-Identifying Information (including, without limitation, Hashed Information) or De-Identified Information to third parties.
- Affiliates: we reserve the right to disclose information between and among Company and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Consent: we may disclose information when we have your consent or you direct us to do so.
We also disclose de-identified information that cannot reasonably be used to identify you.
5. THIRD-PARTY SERVICE PROVIDERS
We use third-party service providers to help us operate, provide, and improve our Services. These providers include:
- Payment Processors: Stripe -- you may refer to their privacy policy here
- Web Hosting and Infrastructure: Vercel -- you may refer to their privacy policy here; Algolia -- you may refer to their privacy policy here; Cloudflare -- you may refer to their privacy policy here; Sentry -- you may refer to their privacy policy here
- Scheduling: Cal.com -- you may refer to their privacy policy here
- User Management: Clerk.com - you may refer to their privacy policy here
- Notification Service: Knock.app - you may refer to their privacy policy here; Resend.com - you may refer to their privacy policy here
- Analytics Providers: Posthog -- you may refer to their privacy policy here; Google Analytics -- you may refer to their privacy policy here
- Marketing and Advertising Partners: LinkedIn -- you may refer to their privacy policy here; Google -- you may refer to their privacy policy here; Klaviyo -- you may refer to their privacy policy here; Vector -- you may refer to their privacy policy here; Semrush -- you may refer to their privacy policy here; Facebook -- you may refer to their privacy policy here
- Customer Relationship Manager: Attio.com -- you may refer to their privacy policy here
6. TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics services, serve advertisements, and perform related services. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Website and your activities across the web and in third-party mobile applications, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies' sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity.
For more information about interest-based ads, including to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, visit www.aboutads.info/choices or www.youronlinechoices.eu.
7. USER RIGHTS
You may have certain choices and rights associated with your personal information, including opting out of targeted advertising or other disclosures to third parties. Residents of certain locations may have the right to have an authorized agent submit requests on your behalf. You or your authorized agent may request that Go Fractional honor these rights by contacting us at [email protected]
Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights.
Verifying Your Request: Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information. In the case of access and deletion, your request must be verifiable before we can fulfill such request. Verifying your request will require you to provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or a person authorized to act on your behalf. We will only use the personal information that you have provided in a verifiable request in order to verify your request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority. Please note that we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.
For Individuals Located in the European Economic Area (EEA), United Kingdom (UK) or Switzerland:
You have a number of rights under applicable data protection laws in relation to your personal information. Under certain circumstances, you have the right to:
- Have access to your personal information by submitting a request to us;
- Have your personal information deleted;
- Have your personal information corrected if it is wrong;
- Have the processing of your personal information restricted;
- Object to further processing of your personal information, including to object to marketing from us;
- Make a data portability request;
- Withdraw any consent you have provided to us;
- Restrict any automatic processing of your personal information; and
- Complain to the appropriate Supervisory Authority.
To exercise any of these rights, please contact us at [email protected].
NOTICE FOR CALIFORNIA RESIDENTS
"Shine the Light" and "Eraser" Laws: Residents of the State of California may request a list of all third parties to which we have disclosed certain information during the preceding year for those third parties' direct marketing purposes.
California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): The CCPA, as amended by the CPRA, provides California residents and/or their authorized agents with specific rights regarding the collection and processing of their personal information.
Your Right to Know: California residents have the right to request that we disclose the following information to you about our collection and use of your personal information over the past twelve (12) months. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Upon verification, we will disclose to you:
- The categories of personal information we have collected about you.
- The categories of sources for the personal information we have collected about you.
- The specific pieces of personal information we have collected about you.
- Our business or commercial purpose for collecting or "selling" your personal information as defined by the CCPA.
- The categories of third parties to whom we have sold or shared your personal information, if any, and the categories of personal information that we have shared with each third-party recipient.
Your Right to Opt-Out of "Sale" or "Sharing" of Personal Information: California residents have the right to opt-out of the "sale" or "sharing" of their personal information as defined by the CCPA by contacting us at [email protected].
Please note that we do not knowingly "sell" the personal information of any individuals under the age of 18.
Where we are "sharing" your personal information with third parties for the purposes of cross-context behavioral advertising or profiling, you may opt-out of such sharing at any time by submitting a request as directed on the homepage of our website or by contacting us using the information in the "Contact Us" section below.
Your Right to Limit Use of Sensitive Personal Information: California residents may have the right to request that businesses limit the use of any sensitive personal information to those uses which are necessary to perform the Services or for other specifically-enumerated business purposes under the CCPA, as amended by the CPRA. Please note that we do not use sensitive personal information other than as necessary to perform the Services or as specifically permitted under the CCPA.
Your Right to Delete: California residents have the right to request that we delete any of the personal information collected from you and retained by us, subject to certain exceptions. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Once your request is verified and we have determined that we are required to delete the requested personal information in accordance with the CCPA, we will delete, and direct our service providers to delete your personal information from their records. Your request to delete personal information that we have collected may be denied if we conclude it is necessary for us to retain such personal information under one or more of the exceptions listed in the CCPA.
Your Right to Correct: Under the CCPA, as amended by the CPRA, California residents have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes for which we are processing such personal information. We will use commercially reasonable efforts to correct such inaccurate personal information about you.
Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA.
NOTICE FOR RESIDENTS OF CERTAIN OTHER STATES
The laws of your state of residence ("Applicable State Law") may provide you with certain rights, including the following:
Your Right to Confirm and Access: You have the right to confirm whether we are processing personal information about you and access the personal information we process about you.
Your Right to Portability: You have the to right to obtain a copy of the personal information we maintain and process about you in a portable and, to the extent technically feasible, readily-usable format.
Your Right to Delete: You have the right to request that we delete the personal information we maintain or process about you.
Your Right to Correct: You have the right to request that we correct inaccuracies in the personal information we maintain or process about you, taking into consideration the nature and purpose of such processing.
Your Rights to Opt-Out: You have the right to opt-out of certain types of processing of personal information, including:
- Opt-Out of the "sale" of personal information as defined by Applicable State Law;
- Opt-Out of targeted advertising by us;
- Opt-Out of automated profiling for the purposes of making decisions that produce legal or similarly significant effects.
Please note, as explained above, we do not "sell" personal information as that word is traditionally defined. However, we do share personal information with third parties to provide you with personalized advertising from us and to better understand how you interact with our Services. Through the use of cookies, we may also make available certain personal information to third parties for targeted advertising. You may opt-out from any of these disclosures under Applicable State Law by contacting [email protected].
8. SECURITY MEASURES
We implement technical and organizational measures designed to protect the personal information we collect. However, no security measures are perfect or impenetrable. Please contact us if you believe the security of your information has been compromised.
9. CHILDREN'S PRIVACY
The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than age 18 and believe that Upwork has collected Personal Information from your child, please contact us at: [email protected].
10. LINKS TO OTHER SITES
Our Service contains links to other websites. If you choose to click on a third-party link, you will be directed to that third party's website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve your experience, analyze usage, and deliver targeted advertisements. You can adjust your browser settings to remove or reject cookies, but this may impact the availability and functionality of our Website.
12. DO NOT TRACK SIGNALS
Some web browsers may transmit "Do Not Track" signals. We currently do not respond to these signals. For more information about "Do Not Track," please visit www.allaboutdnt.com.
13. INTERNATIONAL DATA TRANSFERS
Gotta Go Fast, LLC is headquartered in the United States, and we have operations and vendors in the United States and other countries. Upwork may transfer your personal information to a third party that is located in a jurisdiction other than the one from which we collected your personal information, including to countries that have not been deemed to have an adequate level of protection for the rights and freedoms of data subjects. If we transfer your personal information internationally, we will implement safeguards, such as Standard Contractual Clauses (SCCs), to protect your data in accordance with applicable laws.
14. CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us at:
[email protected], or by mail at:
Gotta Go Fast, LLC
Attn: Legal
769 Broadway #1148
New York, NY 10003, United States