Davey R.

Experience

• 

  Spot Inc

  Head of Operations

  Sep 2023 - Present

  Spot is a leading insurance tech firm deploying on demand insurance coverage options for injury, CFAR along with tech solutions for partners to offer insurance options at checkout

  • Streamlining internal ops - maximizing time to integration and internal team communication, accountability, prioritization through a customized notion instance used across all employees
• 

  Honeyfund

  COO

  Jan 2021 - Jun 2022

  Honeyfund is the only gift registry that makes your dream honeymoon happen and powers your happily-ever-after with the help of friends and family — with zero fees. Made for couples who prioritize experiences over toasters, Honeyfund is the most trusted honeymoon and cash registry site with nearly $1 billion gifted.

  • • Financial forecasting, reporting, planning, and bookkeeping.
  • • Budget creation and management for all departments, setting KPI’s for each function and managing the team to meet those goals.
  • • Human Resources, hiring, compliance and oversight of all team and HR functions.
  • • Staff community building, help maintain and develop new ways to sustain a positive remote work environment.
  • • Managed all compliance, legal, and government regulations (GDPR, fundraising).
  • • Executed a financial turnaround post pandemic bringing the company to profitability and exceeding revenue goals.
  • • Rebuilt internal operations, Marketing, Member Success, HR, and Engineering teams to plan, launch and build a new product from scratch post pandemic to modernize our tech stack and product to properly compete resulting in a 35% increase in market share.
  • • Raised over 2 million to further fund growth into 2022 and beyond.
  • • Managed Product and Engineering teams to rebuild codebase from scratch to modernize our payment processing, fraud prevention and launched a full re-write of the website resulting in 500+% increase in paying customers.
  • • Identified over 200k/month in fraudulent activity and solved by rebuilding our member success team and launching an effective fraud prevention department now used as a teaching example at Stripe.
  • • Launched new partnerships with Shark Tank, Target, Disney, Walmart, Bed Bath, and over 100 e-commerce brands to diversify our revenue streams to create a more sustainable business model.
  • • Hired, trained, and managed all HR, Product, Engineering, and operations functions, expanding the team by 3x to meet our demanding revenue and EBITDA goals.
  • • Rebuilt team structure to support a lean, high performing team to meet our EBITDA and OPEX targets while maintaining rapid growth.
• 

  Soona

  COO

  Jan 2019 - Apr 2021

  Soona.co offers a game-changing approach to professional photography and videography, making it accessible and affordable for businesses of all sizes. This innovative platform revolutionizes content creation by providing clients with the ability to book virtual or in-person photo and video shoots, ensuring high-quality, professional results with a fast turnaround.

  • Defined company strategy to build product, team, and raise capital
  • Design and Implement Standard Operating Procedures (SOPs) to meet company financial and growth goals.
  • Build marketing, operations, engineering, customer service, and photography staff from the ground up.
  • Work alongside CEO and board to develop KPI’s to meet revenue and user growth targets.
  • Forecast and analyze staffing, costs, and resource allocation across all locations and e-commerce division.
  • Built and deployed financial model and strategy to raise seed extension of 4 million in early 2022 while working with our VCs to align on growth strategies.
  • Expanded to new markets across the USA and built out mail in/online strategy resulting in 200% revenue growth at over 40% MoM
  • Created and successfully deployed roadmap and playbooks to expand internationally and online the USA to meet target revenue and user growth figures set by board. Skills: Fundraising, Venture Capital, Strategic Planning, Operations Management, Team Managem
  • Skills: Leadership Development · Financial Analysis · Strategic Partnerships · Operations Management · Cross-functional Team Leadership · Customer Acquisition · Financial Modeling · Business Strategy · Strategic Planning · Sales Operations · Leadership
• 

  UBER

  Sr. Regional Operations Manager USA

  Jun 2015 - Jan 2019

  Uber offers a range of ride-hailing services, allowing users to book convenient, safe, and affordable rides with just a few taps on their smartphone. Expanding beyond passenger transport, Uber has diversified into the delivery sector with Uber Eats, providing food delivery services from a vast array of local restaurants. The platform also offers freight transportation solutions and an array of other services tailored to urban mobility needs. Uber's innovative technology, including real-time GPS tracking, seamless payment systems, and a robust user interface, has not only transformed how people move and access services in cities but also opened up new economic opportunities for drivers and businesses, making it a pivotal player in the gig economy and modern urban life.

  • Owned P&L for all driver support operations across USA, monitoring and adjusting spending based on needs of each city while creating and controlling all financial analysis, modeling, and opportunity exploration for any joint venture or partnership
  • Negotiated real estate leases, property acquisition & terms with national vendors to create support centers that fulfill our drivers needs
  • Created a global support strategy - The “G.R.E.E.N” steps of service to train customer service agents world wide resulting in average NPS increasing over 35%
  • Built and scaled a network of support centers that now handle 70% of all first trips and new driver signups in my region
  • Managed all due diligence, contract negotiations, and conflict resolution associated with reviewing new real estate purchases or vendor partnerships resulting in over 50% cost reduction while improving signup success for new drivers.
  • Led all annual strategy operating plans for our region on all business unit planning review sessions that provide growth opportunities, operational continuity, new product/services development and restructuring support to drive business unit success
  • Skills: Leadership Development · Financial Analysis · Strategic Partnerships · Operations Management · Cross-functional Team Leadership · Customer Acquisition · Financial Modeling · Business Strategy · Strategic Planning · Sales Operations · Leadership