Rosie Lowther

Experience

• 

  zeroheight

  Product Manager

  Sep 2021 - Nov 2022

  • Researched and developed a new SaaS product offering to serve design agencies, particularly targeting long-term partnerships with high-profile and influential agencies.
  • Launched features aimed at solving problems for enterprise customers, leading to multiple large contracts including Fortune 100 companies.
• 

  zeroheight

  Early employee + Head of Customer Success

  Mar 2020 - Sep 2021

  • As an early employee of zeroheight (employee 6), built up the support, sales and customer success functions, achieving milestones such as £1M ARR and Series A funding.
  • As Head of CS, developed the process and grew the team, averaging < 1% £ churn, 120% £ cohort retention and 100% enterprise logo retention in the first year.
  • Prior to the product team forming, worked closely with engineers and designers to identify customer problems and build solutions, including core security workflows and accessibility improvements, leading to the expansion of the enterprise customer base.
  • Established product marketing including product updates, case studies, and created the video used for design industry events such as Adobe MAX.
• 

  Palantir Technologies

  Deployment Strategist

  Mar 2017 - Jan 2020

  • Conducted in-depth user research by working alongside users on a daily basis. Articulated and prioritised the feedback and findings from users in the UK and worked closely with the lead product manager to iterate on solutions.
  • Introduced and created 40+ tests, adopted as the standard manual QA framework for the product worldwide, reducing the number of incidents in production.
  • Created custom product demos and pitched to audiences of up to 50 people, winning new work or expansions to existing work.
• 

  IBM

  Technology Consultant

  Mar 2016 - Mar 2017

  • As a business analyst, assessed over 300 user stories and technical requirements for the replacement of a critical national database. Acted as the bridge between the users, technical and business teams.
  • As a technical specialist on a continuous deployment team, performed upgrades to a national cloud-based service, successfully handling a 17 times increase in demand for the platform.
• 

  enki.com

  Insight Author

  Dec 2015 - Feb 2016

  • Wrote over 150 bite-sized coding lessons, on topics including advanced Javascript and git.
• 

  University of Cambridge

  Engineering (MEng)

  Sep 2011 - May 2015

  • Studied Information and Computing Engineering / Electrical and Information Sciences