- Team Building
- Project Management
- Process Improvement
- Data Analysis
Ops Leader l Ex Sofar Sounds
I help early to growth-stage startups build scalable business units and manage multi-level teams to improve efficiency, drive efficacy, and support margin,
I worked at Sofar Sounds, the world's second-most innovative company in music, scaling operations and growing the business from Seed to Series B. Sofar is now valued at >$100M.
Since then, I've joined consumer and B2B startups as the first Ops hire in the growth tech space. I thrive in ambiguity and create order from chaos through …
- Google Sheets
Director of Business Operations
Jan 2023 - Jun 2023
Crowdbotics is a software development platform that helps technical and non-technical teams build apps faster and smarter for businesses.
- Implemented new business intelligence team and tracking/modeling systems, driving a step change in business insights and creating cross-functional buy-in for several major strategic changes to product, sales, billing, and project management.
- Restructured SMB business model, leading to a fundamental change in the company’s sales operations, significantly increasing blended operating margins for all business units.
- Reported all work at a board level, working cross-functionally with senior stakeholders to improve leadership clarity and decision-making capabilities.
- Led a complete overhaul of the accounts receivable team, driving an 80% reduction in invoice processing time and a 50% decrease in late payments.
Director of Operatoins
Oct 2021 - Dec 2022
The DEI Intelligence Platform for building more equitable and inclusive workplaces.
- Increased operational efficacy of core product offering by 300%, reducing costs by 50% and driving 10% increase in overall customer retention. Led 20+ part-time global contractors.
- Led sales pipeline management driving forecast accuracy and improving efficiency by 30%.
- Designed and implemented reporting dashboards, driving visibility into core GTM KPIs.
- Led end-to-end optimization of the customer journey, driving 25% reduction in churn, 20% NPS bounce, and overall 30% increase in NRR.
- Worked cross-functionally with the executive team to implement first company-wide strategic planning framework (OKRs).
- Reduced accounts receivable delinquency by 50%.
- Doubled the efficiency of the Customer Success team.
Expansions Operations Manager
Apr 2021 - Oct 2021
Ezra AI provides early cancer detection by combining advanced medical imaging technology and AI technology.
- Delivered cross-functional SOPs and a suite of no-code automation to decrease operational overhead and reduce human error by 50%
- Implemented customer support phone & email tooling, doubling customer satisfaction.
- Managed $300K department budget and hiring plans.
- Led company-wide OKR framework, goal setting, and KPI tracking.
- Led SoCal strategic partnership expansion with facility partners, onboarding new partners and expanding contribution margin from existing facilities.
Business Operations Director
Aug 2016 - Apr 2021
Sofar Sounds is a global community hosting curated, intimate music events worldwide for millions of fans. .
- Brought to market a new company business unit - Private Virtual Concerts - growing to represent 25% of overall company annual revenue.
- Scaled full funnel supply side operations.
- Managed 5 full time, 200+ part time employees and 2k+ service level providers.
- Scaled West Coast operations, driving operational efficiency and delivering $570K in 2019 gross revenue (130% YOY growth).
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