Vicky Wang

Ops Leader l Ex Sofar Sounds

I help early to growth-stage startups build scalable business units and manage multi-level teams to improve efficiency, drive efficacy, and support margin,


I worked at Sofar Sounds, the world's second-most innovative company in music, scaling operations and growing the business from Seed to Series B. Sofar is now valued at >$100M.


Since then, I've joined consumer and B2B startups as the first Ops hire in the growth tech space. I thrive in ambiguity and create order from chaos through …

Vicky Wang

Experience

  • Crowdbotics

    Crowdbotics

    Director of Business Operations

    Jan 2023 - Jun 2023

    Crowdbotics is a software development platform that helps technical and non-technical teams build apps faster and smarter for businesses.

    • Implemented new business intelligence team and tracking/modeling systems, driving a step change in business insights and creating cross-functional buy-in for several major strategic changes to product, sales, billing, and project management.
    • Restructured SMB business model, leading to a fundamental change in the company’s sales operations, significantly increasing blended operating margins for all business units.
    • Reported all work at a board level, working cross-functionally with senior stakeholders to improve leadership clarity and decision-making capabilities.
    • Led a complete overhaul of the accounts receivable team, driving an 80% reduction in invoice processing time and a 50% decrease in late payments.
  • Mathison

    Mathison

    Director of Operatoins

    Oct 2021 - Dec 2022

    The DEI Intelligence Platform for building more equitable and inclusive workplaces.

    • Increased operational efficacy of core product offering by 300%, reducing costs by 50% and driving 10% increase in overall customer retention. Led 20+ part-time global contractors.
    • Led sales pipeline management driving forecast accuracy and improving efficiency by 30%.
    • Designed and implemented reporting dashboards, driving visibility into core GTM KPIs.
    • Led end-to-end optimization of the customer journey, driving 25% reduction in churn, 20% NPS bounce, and overall 30% increase in NRR.
    • Worked cross-functionally with the executive team to implement first company-wide strategic planning framework (OKRs).
    • Reduced accounts receivable delinquency by 50%.
    • Doubled the efficiency of the Customer Success team.
  • Ezra

    Expansions Operations Manager

    Apr 2021 - Oct 2021

    Ezra AI provides early cancer detection by combining advanced medical imaging technology and AI technology.

    • Delivered cross-functional SOPs and a suite of no-code automation to decrease operational overhead and reduce human error by 50%
    • Implemented customer support phone & email tooling, doubling customer satisfaction.
    • Managed $300K department budget and hiring plans.
    • Led company-wide OKR framework, goal setting, and KPI tracking.
    • Led SoCal strategic partnership expansion with facility partners, onboarding new partners and expanding contribution margin from existing facilities.
  • Sofar Sounds

    Sofar Sounds

    Business Operations Director

    Aug 2016 - Apr 2021

    Sofar Sounds is a global community hosting curated, intimate music events worldwide for millions of fans. .

    • Brought to market a new company business unit - Private Virtual Concerts - growing to represent 25% of overall company annual revenue.
    • Scaled full funnel supply side operations.
    • Managed 5 full time, 200+ part time employees and 2k+ service level providers.
    • Scaled West Coast operations, driving operational efficiency and delivering $570K in 2019 gross revenue (130% YOY growth).

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