Vicky W.

Experience

• 

  Crowdbotics

  Director of Business Operations

  Jan 2023 - Jun 2023

  Crowdbotics is a software development platform that helps technical and non-technical teams build apps faster and smarter for businesses.

  • Implemented new business intelligence team and tracking/modeling systems, driving a step change in business insights and creating cross-functional buy-in for several major strategic changes to product, sales, billing, and project management.
  • Restructured SMB business model, leading to a fundamental change in the company’s sales operations, significantly increasing blended operating margins for all business units.
  • Reported all work at a board level, working cross-functionally with senior stakeholders to improve leadership clarity and decision-making capabilities.
  • Led a complete overhaul of the accounts receivable team, driving an 80% reduction in invoice processing time and a 50% decrease in late payments.
• 

  Mathison

  Director of Operatoins

  Oct 2021 - Dec 2022

  The DEI Intelligence Platform for building more equitable and inclusive workplaces.

  • Increased operational efficacy of core product offering by 300%, reducing costs by 50% and driving 10% increase in overall customer retention. Led 20+ part-time global contractors.
  • Led sales pipeline management driving forecast accuracy and improving efficiency by 30%.
  • Designed and implemented reporting dashboards, driving visibility into core GTM KPIs.
  • Led end-to-end optimization of the customer journey, driving 25% reduction in churn, 20% NPS bounce, and overall 30% increase in NRR.
  • Worked cross-functionally with the executive team to implement first company-wide strategic planning framework (OKRs).
  • Reduced accounts receivable delinquency by 50%.
  • Doubled the efficiency of the Customer Success team.

• Ezra

  Expansions Operations Manager

  Apr 2021 - Oct 2021

  Ezra AI provides early cancer detection by combining advanced medical imaging technology and AI technology.

  • Delivered cross-functional SOPs and a suite of no-code automation to decrease operational overhead and reduce human error by 50%
  • Implemented customer support phone & email tooling, doubling customer satisfaction.
  • Managed $300K department budget and hiring plans.
  • Led company-wide OKR framework, goal setting, and KPI tracking.
  • Led SoCal strategic partnership expansion with facility partners, onboarding new partners and expanding contribution margin from existing facilities.
• 

  Sofar Sounds

  Business Operations Director

  Aug 2016 - Apr 2021

  Sofar Sounds is a global community hosting curated, intimate music events worldwide for millions of fans. .

  • Brought to market a new company business unit - Private Virtual Concerts - growing to represent 25% of overall company annual revenue.
  • Scaled full funnel supply side operations.
  • Managed 5 full time, 200+ part time employees and 2k+ service level providers.
  • Scaled West Coast operations, driving operational efficiency and delivering $570K in 2019 gross revenue (130% YOY growth).