Christina Garnett

Fractional CCO, CX advocate, and advisor

I'm a customer-centric leader, with experience across Fortune 500 companies, startups, agencies, higher education, nonprofits, and small businesses.


I excel in program optimization, problem-solving, and strategic positioning across the customer journey.


I'm featured in HubSpot Academy's and Semrush courses (Social Media and Social Listening) and am a partner for On Deck's Community Builder Program, teaching a module on advocacy as a community growth lever. I've spoken at events like the Cannes Lio…

Christina Garnett

Work

Experience

  • neuemotion

    neuemotion

    Fractional Chief Customer Officer

    Jan 2024 - Present

    • Formalized ICP, USP, and customer onboarding process.
    • Secured brand mention in Forbes.
  • Pocket CCO

    Pocket CCO

    Fractional CCO and Advisor

    Dec 2023 - Present

    • Created CCO Dashboard for customer journey KPIs.
    • Created Community Builder Workbook for clients.
    • Secured brand mention in Forbes.
  • Adweek

    Adweek

    Contributing Writer

    Dec 2020 - Present

    • Top 20 Voice Piece of 2023.
    • Multiple articles featured as Editor's Choice.
  • HubSpot

    HubSpot

    Principal Marketing Manager, Offline Community and Advocacy

    Feb 2021 - Dec 2023

    • Launched and led HubFans program.
    • Created and launched Revenue Council, INBOUND Correspondents, After Hours Show with George B. Thomas, and Speakers Bureau.
    • Six figure attributable MRR from advocacy initiatives.
    • Double digit increased retention rate through advocate initiatives.
  • Vizit

    Vizit

    Senior Insights Strategist

    Sep 2020 - Feb 2021

    • Upsold strategy playbook client based on work and presentation of deliverables.
    • Created strategy playbooks based on AI lens for CPG brands.
  • ICUC

    ICUC

    Strategist

    May 2019 - Jul 2021

    • Created strategy playbooks for Fortune 500 brands.
    • Led social monitoring team for select clients.
    • Liaison for global clients with localized teams.
    • Upsold clients to increase hours and services.
  • Roanoke SBDC

    Roanoke SBDC

    Marketing Director

    Oct 2016 - Jun 2018

    • Consulting with hundreds of clients from ideation to exit strategy.
    • Served as in house marketing and consultant.
    • Chair of state SBDC branding committee.

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