Islam A.

Experience

• 

  Ibm

  Senior Product Design Leader

  Sep 2021 - Oct 2023

  IBM Maximo® Application Suite is a set of applications for asset monitoring, management, predictive maintenance, and reliability planning. It streamlines operations, reduces costs, and offers predictive insights for proactive management, catering to various industries with scalable solutions.

  • Strategic Leadership: Drove asset management initiatives, yielding an annual benefit of $14.6M per organization and preventing $8.6M in costs.
  • Team and Revenue Growth: Guided a 12-person design team, enhancing UX for seven AI products, contributing significantly to a $500M revenue.
  • Productivity Enhancement: Boosted end-user productivity by 28% through innovative design thinking workshops and actionable product roadmaps.
  • Customer Engagement & Efficiency: Enhanced customer satisfaction by 10%, reducing maintenance issues through UX agility and design thinking.
  • Process Optimization: Streamlined design processes, cutting turnaround time by 40% and improving production cycles and support resolution.
  • Culture and Efficiency Improvement: Fostered a design-centric culture, integrating Agile methods, improving team efficiency by 40%, and reducing time-to-market by 25%.
• 

  Publicis Sapient

  Senior Product Design Manager

  Jun 2018 - Sep 2021

  Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers.

  • Efficiency Innovation: Slashed user task time from 3 days to 2.5 hours by integrating emerging tech for rapid financial health assessments.
  • Design System Implementation: Introduced 3 design systems, significantly enhancing efficiency and client speed-to-market.
  • Agile Team Leadership: Led a 5-member product design team using Agile and Lean UX, crafting minimum lovable products, driving a $10M deal, and fostering skill growth.
  • Strategic Financial Management: Aligned budgeting and planning with company goals, boosting operational efficiency by 20% and hastening design time-to-market by 15%.
  • Customer Experience Excellence: Secured 1st place in Customer Experience Award (June 2019) for pioneering innovative solutions.
• 

  DV8 Digital Marketing

  Director of Experience Design and Co-founder

  May 2011 - Feb 2016

  DV8 Digital Marketing is a new-age digital media marketing agency that provides comprehensive digital marketing solutions. DV8 specializes in designing and developing digital marketing strategies that encompass the personalized needs of a brand.

  • Established and led a digital marketing and creative company, expanding sales strategies and coordinating the design processes of user-centered products.
  • Harmonized industry trends and internal research insights to architect a UX strategy, culminating in a 30% surge in user engagement and a 15% uptick in customer retention rates.
  • Collaborating with product and engineering leads to pinpoint, outline, and steer the deployment of software applications, harnessing the strengths of agile frameworks, user-centered design principles, and lean product management techniques.
  • Conceptualizing and crafting innovative service offerings, meticulously tailored to address and fulfill client requirements.
  • Diligently monitoring and presenting weekly revenue metrics and burn-down figures for delivery commitments, ensuring transparency and project alignment.