Jerome Thibaud

Cultivating Order from Chaos

I started my career in France where I was born and raised. After a few years I decided to jump the Atlantic and move to the U.S.. Working Internationally has been very enriching and taught me to see nuances.

I worked in Multiple industries (Finance, Health Care, Event Ticketing), in companies of all sizes (30 to 65000). I am a pragmatic technology leader, I see patterns where people see a mess and I love technology just enough to get business value out of it without getting carried away.

I e…

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Work

Engineering turn-around at Big Health
Big Health's mission is to help millions back to good mental health. They offer a suite of digital therapeutics products that are safe and effective non-drug alternatives for mental health.

This 150 people company was stuck in a multi-year attempt to consolidate their old and new products into a new platform. This resulted in trust issues, stalled product roadmap and low morale.

By empowering …
bighealth.com
Turning the "Mobile App" project around
Ticketfly was an event ticketing platform providing independent venues, small arenas and festivals such as Burning Man with a fully integrated solution for event management, web presence, marketing and online ticket sales. Ticketfly was acquired by Pandora for $450M in 2015 and later acquired by Eventbrite in 2019.

Ticketfly had acquired a 10-person startup with the intent of having them build a ve…
ticketfly.com
Architecture and Mediation at StubHub
Stubhub is a secondary market event ticketing platform offering individuals the ability to re-sell their unused tickets but also allowing large venues and organizations to manage their inventory risk.

This 1500-person company had embarked into a large modernization initiative with the goals to move away from their own datacenter and to the Google Cloud Platform and standardize their services under …
stubhub.com
Scaling the Big Health Engineering Team
Big Health's mission is to help millions back to good mental health. They offer a suite of digital therapeutics products that are safe and effective non-drug alternatives for mental health.

The company was suffering from a scarcity mentality which was at odds with its product ambitions.
In the context of a multi-year replatforming project and supporting existing operations, this team of 12 eng…
bighealth.com
Scaling Ticketfly for ever bigger live Events
Ticketfly was an event ticketing platform providing independent venues, small arenas and festivals such as Burning Man with a fully integrated solution for event management, web presence, marketing and online ticket sales. Ticketfly was acquired by Pandora for $450M in 2015 and later acquired by Eventbrite in 2019.

Ticketfly’s client base grew fast and the business was eager to add bigger and bigge…
ticketfly.com
Integrating Ticketing Platforms after an Acquisition
Eventbrite is an event ticketing platform offering individuals and venues with an integrated solution to manage their live events, market and sell their tickets online.

Eventbrite acquired Ticketfly in 2019. In that context, key capabilities of the Ticketfly platform had to be integrated into the Eventbrite platform and clients migrated.

I was Ticketfly’s Chief Architect at the time of the acquisiti…
eventbrite.com

Experience

Big Health
Head of Engineering | Acting VPE | Advisor
Jun 2020 - Dec 2023
Big Health's mission is to help millions back to good mental health. They offer a suite of digital therapeutics products that are safe and effective non-drug alternatives for mental health.
- Delivered Big Health's suite of Digital Therapeutics solutions through strategic vision, collaboration, automation, and team empowerment.
- Met the needs of Big Health’s business by quickly scaling a fully remote team through a tight cross-functional partnership.
- Drove engagement, team retention ( > 85%) and productivity by executing a cultural shift towards team empowerment.
- Enabled strategic decision making by providing critical data and insights to the teams and delivering critical client projects.
StubHub
Chief Architect
Jun 2019 - Jun 2020
Stubhub is a secondary market event ticketing platform offering individuals the ability to re-sell their unused tickets but also allowing large venues and organizations to manage their inventory risk.
- Increased team effectiveness by brokering collaboration across the StubHub engineering organization, and championing autonomy and a DEVOPS culture.
- Advanced the modernization effort and cloud replatforming by coordinating contractors and internal teams, promoting continuous learning and introducing new relevant technologies.
Eventbrite
Chief Architect
Aug 2017 - Jun 2019
Eventbrite is an event ticketing platform providing individuals and venues with an integrated solution to manage their live events, market and sell their tickets online.
- Led Ticketfly’s architecture through its acquisition by Pandora for $450M in 2015 and by Eventbrite in 2017.
- Enabled the migration of most of Ticketfly’s client base and the capture of the corresponding revenue before the ramping down of the platform 3 years later.
- Enabled continuous operations for the clients remaining on the Legacy platform by monitoring and maintaining infrastructure and services.
Ticketfly
Chief Architect | Director of Technology | Tech Fellow | Senior Software Engineer
Mar 2011 - Aug 2017
Ticketfly was an event ticketing platform providing independent venues, small arenas and festivals such as Burning Man with a fully integrated solution for event management, web presence, marketing and online ticket sales. Ticketfly was acquired by Pandora for $450M in 2015 and later acquired by Eventbrite in 2019.
- Led Ticketfly’s architecture roadmap through its acquisition by Pandora for $450M in 2015 and by Eventbrite in 2017.
- Achieved scalability and resilience for the Ticketfly platform through coordinated architecture processes: from Monolith to Microservices and replatforming to the AWS cloud.
- Met company objectives and maintained clients satisfaction by leading and delivering critical projects and ensuring seamless operations.
- Improved team effectiveness through education, coaching, process and tools.
- Attracted new engineering talent through repeated engagement with the tech community: meetups, conferences, hosting.
- Lead a team of 5 great engineers to ensure that core commerce and inventory services would continue to scale and meet the demands of the business.
Calypso Technology
Senior Software Engineer
Oct 2004 - Jan 2011
Calypso (Now a part of NASDAQ) s a software application provider specializing in Capital Markets, Investment Management, Central Banking, Risk Management, Clearing, Collateral and Treasury & Liquidity. Their integrated suite of trading and risk applications is used by banks and other financial companies.
- Provided scalability and low level core components to all Calypso product engineering teams. Onsite with clients to introduce and support new capabilities. Advanced and modernized engineering practices through new processes and tooling.
Société Générale
Software Engineer
May 2001 - Sep 2004
A European leader in financial services for over 150 years, Societe Generale is built on three complementary businesses: French Retail Banking, International Retail Banking and Financial Services and Global Banking and Investor Solutions.
- Provided the trading floor with market data from multiple sources they used as reference for P&L calculations and for pricing across the bank's international network. Provided traders with modelling tools for crafting advanced financial products.
- Accelerated "Straight Through Processing" of trades through automated document generation and exception management.