Jerome Thibaud

Cultivating Order from Chaos

I started my career in France where I was born and raised. After a few years I decided to jump the Atlantic and move to the U.S.. Working Internationally has been very enriching and taught me to see nuances. 


I worked in Multiple industries (Finance, Health Care, Event Ticketing), in companies of all sizes (30 to 65000). I am a pragmatic technology leader, I see patterns where people see a mess and I love technology just enough to get business value out of it without getting carried away.


I e…

Jerome Thibaud

Work

  • Engineering turn-around at Big Health

    Big Health's mission is to help millions back to good mental health. They offer a suite of digital therapeutics products that are safe and effective non-drug alternatives for mental health.


    This 150 people company was stuck in a multi-year attempt to consolidate their old and new products into a new platform. This resulted in trust issues, stalled product roadmap and low morale. 


    By empowering our remote teams across US and Europe, growing from 20 to 60+ engineers and managers, eliminating organizational inefficiencies, investing in new capabilities, clarifying and instrumenting goals, we were able to evolve into the necessary structure needed to serve the business, complete the replatforming and enable new opportunities. 


    It has been inspiring to see how much folks can achieve when given clear goals, autonomy and the proper tools.

    https://www.bighealth.com/
  • Turning the "Mobile App" project around

    Ticketfly was an event ticketing platform providing independent venues, small arenas and festivals such as Burning Man with a fully integrated solution for event management, web presence, marketing and online ticket sales. Ticketfly was acquired by Pandora for $450M in 2015 and later acquired by Eventbrite in 2019.


    Ticketfly had acquired a 10-person startup with the intent of having them build a version of their former product for our platform. Unfortunately, the team was not integrated well with the larger team and the project quickly went nowhere.


    I added structure to the team’s process, introducing a Kanban board and rhythm, a fast pace and a strong message of urgency. We built a roadmap with Epics and Stories based on the information they had and my intimate knowledge of the platform. I helped them define their architecture and testing strategy which I documented in a central body of knowledge for the team. I worked with them for a few sprints and later watched them finish their project successfully adding one of the most requested features to the Ticketfly offering.


    It was a tough couple months but there was great satisfaction and pride when the product shipped. 

    https://www.ticketfly.com
  • Architecture and Mediation at StubHub

    Stubhub is a secondary market event ticketing platform offering individuals the ability to re-sell their unused tickets but also allowing large venues and organizations to manage their inventory risk.


    This 1500-person company had embarked into a large modernization initiative with the goals to move away from their own datacenter and to the Google Cloud Platform and standardize their services under a unified platform. A massive endeavor to port a highly tuned infrastructure and their 250-person engineering team to the cloud. A very siloed organizational structure made it even more challenging.


    Through diplomacy and relationship building, I was able to align stakeholders, bridge gaps between teams and improve trust. This created more engagement with the initiative and unblocked teams.

     

    On the technology side, we explored the relevant capabilities of GCP, from databases to service orchestration as well as introducing an event driven architecture built on Confluent’s offering of Kafka. The overarching goal being to support team productivity and support the scale of StubHub's activities.


    Alignment proved key. It was great to witness more collaboration across teams. Everyone pushing in the same direction instead of against each other.

    https://www.stubhub.com
  • Scaling the Big Health Engineering Team

    Big Health's mission is to help millions back to good mental health. They offer a suite of digital therapeutics products that are safe and effective non-drug alternatives for mental health.


    The company was suffering from a scarcity mentality which was at odds with its product ambitions. 

    In the context of a multi-year replatforming project and supporting existing operations, this team of 12 engineers, their managers and a few QA contractors were making little visible progress in the eyes of management.


    Making the work of the existing team visible was the first step to convince leadership to increase the budget and adjust compensation. This was followed by a tight collaboration with the people and operation teams to scaffold the recruiting and onboarding process, build the pipeline and overcome an unfavorable market at the time.

    My team grew to 60 engineers and contractors, and 7 managers, with a spike of 20 hires over a period of 7 months with above market retention over 2 years. This new capacity allowed for sustained progress across all work initiatives.


    It was very validating to see the throughput increase across all teams once we had crossed the required capacity threshold and had built some slack in the system.

    https://www.bighealth.com
  • Scaling Ticketfly for ever bigger live Events

    Ticketfly was an event ticketing platform providing independent venues, small arenas and festivals such as Burning Man with a fully integrated solution for event management, web presence, marketing and online ticket sales. Ticketfly was acquired by Pandora for $450M in 2015 and later acquired by Eventbrite in 2019.


    Ticketfly’s client base grew fast and the business was eager to add bigger and bigger venues and festivals to its client base. Online ticketing is a bit like setting yourself up for a DDOS attack, everyone will come when the tickets go on sale at the advertised time. Burning Man was amongst the most demanding with 20,000 tickets and 150,000 visitors for the main on-sale alone.


    As engineer number 6, owner of the inventory and payment systems, I had to quickly assess the existing services which were failing repeatedly and re-architect them to handle the ever increasing load, going deep into the framework and technologies we used. I ended up contributing to most of the platform (frontend, backend, infrastructure) and an aspect that differentiated me from my colleagues is that I could positively influence the process, organization as well as the product.


    The constant learning and the realization of a vision into technology is why I am in this business.


    https://www.ticketfly.com
  • Integrating Ticketing Platforms after an Acquisition

    Integrating Ticketing Platforms after an Acquisition

    Eventbrite is an event ticketing platform offering individuals and venues with an integrated solution to manage their live events, market and sell their tickets online.


    Eventbrite acquired Ticketfly in 2019. In that context, key capabilities of the Ticketfly platform had to be integrated into the Eventbrite platform and clients migrated.


    I was Ticketfly’s Chief Architect at the time of the acquisition. My contribution at the organizational level was to offer a model for structuring the cross-functional teams based on Domain Driven Design. The benefit being low coupling between the teams to allow for more independent operations, resilience and an org more easy to scale. 


    At the technical level, I trained the Eventbrite teams on the Ticketfly architecture and participated in porting Ticketfly’s “enterprise grade” authorization system to the Eventbrite platform. I also helped define scenarios to handle migration of users and data between the systems. This allowed the business to capture most of Ticketfly’s client base and corresponding revenue before the ramping down of the platform 3 years later.


    On the Ticketfly side, myself and a few others managed operations, applications maintenance and AWS infrastructure. This enabled continuous operations for the clients remaining on the platform, supporting their businesses and protecting Ticketfly and Eventbrite’s reputations.


    It is sad to witness the end of the great enterprise. But I am happy that it was ultimately a story full of successes both on the tech and business sides.

    https://www.eventbrite.com

Experience

  • Big Health

    Big Health

    Head of Engineering | Acting VPE | Advisor

    Jun 2020 - Dec 2023

    Big Health's mission is to help millions back to good mental health. They offer a suite of digital therapeutics products that are safe and effective non-drug alternatives for mental health.

    • Delivered Big Health's suite of Digital Therapeutics solutions through strategic vision, collaboration, automation, and team empowerment.
    • Met the needs of Big Health’s business by quickly scaling a fully remote team through a tight cross-functional partnership.
    • Drove engagement, team retention ( > 85%) and productivity by executing a cultural shift towards team empowerment.
    • Enabled strategic decision making by providing critical data and insights to the teams and delivering critical client projects.
  • StubHub

    StubHub

    Chief Architect

    Jun 2019 - Jun 2020

    Stubhub is a secondary market event ticketing platform offering individuals the ability to re-sell their unused tickets but also allowing large venues and organizations to manage their inventory risk.

    • Increased team effectiveness by brokering collaboration across the StubHub engineering organization, and championing autonomy and a DEVOPS culture.
    • Advanced the modernization effort and cloud replatforming by coordinating contractors and internal teams, promoting continuous learning and introducing new relevant technologies.
  • Eventbrite

    Eventbrite

    Chief Architect

    Aug 2017 - Jun 2019

    Eventbrite is an event ticketing platform providing individuals and venues with an integrated solution to manage their live events, market and sell their tickets online.

    • Led Ticketfly’s architecture through its acquisition by Pandora for $450M in 2015 and by Eventbrite in 2017.
    • Enabled the migration of most of Ticketfly’s client base and the capture of the corresponding revenue before the ramping down of the platform 3 years later.
    • Enabled continuous operations for the clients remaining on the Legacy platform by monitoring and maintaining infrastructure and services.
  • Ticketfly

    Ticketfly

    Chief Architect | Director of Technology | Tech Fellow | Senior Software Engineer

    Mar 2011 - Aug 2017

    Ticketfly was an event ticketing platform providing independent venues, small arenas and festivals such as Burning Man with a fully integrated solution for event management, web presence, marketing and online ticket sales. Ticketfly was acquired by Pandora for $450M in 2015 and later acquired by Eventbrite in 2019.

    • Led Ticketfly’s architecture roadmap through its acquisition by Pandora for $450M in 2015 and by Eventbrite in 2017.
    • Achieved scalability and resilience for the Ticketfly platform through coordinated architecture processes: from Monolith to Microservices and replatforming to the AWS cloud.
    • Met company objectives and maintained clients satisfaction by leading and delivering critical projects and ensuring seamless operations.
    • Improved team effectiveness through education, coaching, process and tools.
    • Attracted new engineering talent through repeated engagement with the tech community: meetups, conferences, hosting.
    • Lead a team of 5 great engineers to ensure that core commerce and inventory services would continue to scale and meet the demands of the business.
  • Calypso Technology

    Calypso Technology

    Senior Software Engineer

    Oct 2004 - Jan 2011

    Calypso (Now a part of NASDAQ) s a software application provider specializing in Capital Markets, Investment Management, Central Banking, Risk Management, Clearing, Collateral and Treasury & Liquidity. Their integrated suite of trading and risk applications is used by banks and other financial companies.

    • Provided scalability and low level core components to all Calypso product engineering teams. Onsite with clients to introduce and support new capabilities. Advanced and modernized engineering practices through new processes and tooling.
  • Société Générale

    Société Générale

    Software Engineer

    May 2001 - Sep 2004

    A European leader in financial services for over 150 years, Societe Generale is built on three complementary businesses: French Retail Banking, International Retail Banking and Financial Services and Global Banking and Investor Solutions.

    • Provided the trading floor with market data from multiple sources they used as reference for P&L calculations and for pricing across the bank's international network. Provided traders with modelling tools for crafting advanced financial products.
    • Accelerated "Straight Through Processing" of trades through automated document generation and exception management.

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