Kim M.

Experience

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  People Ops Leaders

  Community Lead

  Dec 2022 - Feb 2024

  Retreat's People Ops Leaders community is designed to be a team-building partner working with People Operations and the community where People Ops leaders learn with each other.

  • Developing and contributing to a new People Ops leadership community.
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  Studio

  Head of People Operations

  Aug 2021 - Dec 2022

  Studio (formerly Monthly) is a hands-on learning platform for cultivating your creative side.Studio’s flagship offering is an immersive 30-day learning and making experience taught by the world’s most creative people, including GRAMMY-Award-winning artist H.E.R., magician David Blaine, Milk Bar founder Christina Tosi, hitmaker Charlie Puth, Tony Award-winning Broadway writers Pasek & Paul, and many more. In Studio classes, students make their own original work, from new songs to new recipes to new films. Since 2019, a global community of hundreds of thousands of students has created and shared over half a million original creative works on Studio.

  • Owned People Operation strategy and programming; member of strategic leadership team. Key accomplishments included remote employee engagement, performance development, and implementing best practice operational foundations
  • Developed an employee focused and human centered performance management program with 90%+ participation rate
  • Created philosophies that built an engaged culture, further developed with formal feedback surveys and collaborative action planning; eNPS >90+
  • Fully revamped benefits program and administration; allowing for better offerings that were cost neutral YoY
  • Implemented and owned new process for international employees and production crews, ensuring compliance and reducing admin burden
  • Built HR tools and systems focusing on integrations, automation, accurate reporting enabling a more strategic and proactive People Ops team
  • Launched inaugural DEI program and 2 Employee Resource Groups
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  Nava

  VP, People

  Jan 2020 - May 2021

  Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Nava emerged from the effort to rebuild HealthCare.gov after its troubled launch, and exists to address some of the most complex challenges in the public sector. We’re thinkers and designers of civic technology. We work holistically across engineering, research, design, and operations to proactively envision the services of a better future. We build with empathy and inclusion, and as we come from many backgrounds and countries ourselves, we seek and value different perspectives.

  • Defined and owned People strategy across Talent Acquisition, HR, DEI and L&D. Member of the executive leadership team, accomplishments included implementing scalable processes, investments in DEI and up-leveling compliance needs.
  • Led the development of an equitable recruiting process, leading to 50% BIPOC representation at company
  • Implemented transparent compensation philosophy with complementing salary bands, enabling data informed action to combat unjustifiable wage discrepancies
  • Created remote onboarding experience, increasing headcount 110% in 12 months in newly remote environment
  • Design scaling processes for performance management and employee engagement
  • Stakeholder and key partner for development and roll-out of Knowledge Management System (KMS)
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  NerdWallet

  HR Business Partner

  Jun 2019 - Jan 2020

  Nerdwallet gives consumers and small businesses clarity around all of life’s financial decisions. when it comes to credit cards, bank accounts, mortgages, insurance, loans or expenses like hospital costs and medical bills, consumers make almost all their decisions in the dark. nerdwallet is changing that, helping guide consumers' decisions with free, accessible tools, research and expert advice. headquartered in san francisco, we have more than 200 passionate “nerds” -- and $100 million in capital from ivp, rre ventures, iglobe partners and silicon valley bank -- to disrupt the personal finance industry. named one of the bay area news group’s best places to work, we offer: a world-class benefits package; flexible vacation; and amazing perks, from catered meals to a dog-friendly office and dedicated time for volunteering. we’re growing rapidly. if you’re interested in joining an amazing team made up from leaders from box, jpmorgan, linkedin, trulia, visa and zynga, please visit http

  • Support org design and development of marketing org
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  Patreon

  Sr. Manager, HR

  May 2019 - Jul 2019

  Changing the way art is valued & getting creators paid.

  • Built initial People Operations strategy and laid team foundations. Member of extended leadership team.
  • Selected, implemented and launched new HRIS, allowing paperless and efficient processes
  • Created and implemented comprehensive Performance Management and Compensation philosophies
  • Built peer-to-peer recognition systems and increasing employee engagement
  • Partnered with Director of Recruiting to revamp headcount planning, lowering cost and time to hire
  • Managed HR operational excellence programs including benefits, compliance, international expansion
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  Patreon

  Sr. HR Business Partner

  Jun 2018 - Apr 2019

  Changing the way art is valued & getting creators paid.

  • Skills: Performance Development · Employee Engagement · Compensation & Benefits · Change Management · Communication Training · People Operations
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  SurveyMonkey

  HR Business Partner

  Dec 2017 - Jun 2018

  SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com. Learn more at surveymonkey.com.

  • Assisted in the developement compensation and incentive plans for newly created sales org
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  Hired, Inc.

  HR Business Partner

  Aug 2015 - Jan 2018

  Hired is a marketplace for engineering talent.

  • Skills: Performance Development · Employee Engagement · Compensation & Benefits · Change Management · Communication Training · People Operations
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  NEWSCYCLE Solutions

  HR Generalist

  Dec 2013 - Aug 2015

  Naviga is the leading provider of software and services powering media-rich industries. Our Content Engagement Platform (CEP) helps companies create, enrich, deliver and monetize content to manage engagements from end-to-end. Our solutions are easy to use, scalable and agile. Combining our experience in media with a dedication to digital, we’ve developed software solutions that help any content-driven business meet the demands of the future of information. With headquarters in Bloomington, MN and regional offices throughout the world, Naviga is a trusted partner serving over 3,200 news media, broadcast, magazine, financial services and corporate clients in 45 countries.

  • Field and respond to employee benefits inquiries (eligibility, coverage, payments, etc.)
  • Maintain HRIS system, ensuring accuracy and generating reports on regular and ad-hoc basis
  • Resolve problems regarding company benefits programs: act as liaison between employees and Third Party Administrators/Vendors
  • Work with the Benefits Manager to create, review and update plan summaries, communication materials, open enrollment materials, benefits brochures, etc.
  • Ensure compliance of eligibility guidelines and plan rules for all benefit plans
  • Monitor daily eligibility and claims concerns
  • Maintain benefits data in software system
  • Coordinate events and facilitate Wellness Program Initiatives
  • Enter/update enrollment and termination data in vendor websites and benefits software system, as necessary
  • Review, reconcile and coordinate vendor billings
  • Handle special projects and additional responsibilities as required