Discover how to hire a COO in 8 steps to drive your business forward. Learn key hiring strategies and red flags to avoid to ensure a perfect fit.
Zach Harris
CX • Product • Go-To-Market
An entrepreneur with two decades of startup, agency, and brand experience. My roles have spanned strategy and operations, product and marketing, and business consulting. I love shaping disruptive products, projects, and programs on marketing, creative, and tech teams that use data and intuition. I get excited by scopes that require unconventional thinking, complex project managment, comfort with ambiguity, and agile customer development expertise.
Testimonials
Scott Witt
Chief Brand Officer, TwillZach is a really amazing strategist and operations person. He can where many hats a think big picture. He was our partner on the client side when we worked with Twill. He played a central roles in operations managing their team, triaging issues, working on business strategy, problem solving and interfacing with vendor like Academy. I would strongly recommend working with him for any strategic or operational needs.
Adam Perlis
Founder | Managing Partner, Academy Design
Work
WTA Story
https://zachharris.xyz/wta-storySituation
The Women’s Tennis Association wanted to modernize their commercial strategy and technical. This meant starting an in-house agency responsible for editorial, advertising and sponsorship sales, creative and professional services, and strategic advisory.
Action
Initially, my scope was narrowly focused on identifying branded content syndication partners and productizing advertising and sponsor…
Selectable Story
https://zachharris.xyz/selectable-storySituation
Recruited by former Allen & Co I-Banker turned CEO to turn around a distressed media asset, which had fallen into receivership. At the time I was hired as GM, the company was in dire straights, with an unhealthy balance sheet. I needed to contain costs and drive revenue fast.
Action
We had to dramatically cut costs, decrease overhead, and improve network quality to attract m…
IBR Story
https://zachharris.xyz/ibr-storySituation
The Housing Markets had collapsed and a new segment of housing inventory emerged the Micro Apartment and Tiny Home. At the time, there weren't any brands designing high-quality, multi-purpose, American-made furniture for small spaces. I decided to join forces with my folks to launch a multi-generational family business.
Action
We started by prototyping on interior design clients' dime…
Experience
Floc*
Growth and Web3 Strategy Consultant
Apr 2023 - Present
Brand strategy and design for decentralized communities and web3. Clients include MetaMask, MetaCartel, MetaFactory, Uniswap, Sushi, and Bankless
- Supported leadership team on brand strategy, identity, pre-sales support, client development and market opening for team in Alicante.
Forum Ventures
Operator Network
Jan 2023 - Present
Forum Ventures is an early-stage fund, startup accelerator, and community for B2B SaaS tech startups. We're a community of B2B SaaS experts, founders and advisors.
- Mentorship, Advisory, Product & Marketing
Mañana
Founder | Fractional Consultant
Jan 2020 - Present
Fractional consultant who supports product, marketing, strategy and operations teams.
- I wear a lot of hats… Some scopes are strategy + operations, product management, special projects, strategic vendor sourcing.
Twill
Strategic Program Manager
Aug 2020 - Oct 2021
Twill exists to untangle the complexity of a fragmented healthcare system. We weave together the strands of mental and physical health into a unified digital health ecosystem.
- Supported Chief Brand Officer across a range of strategic initiatves from brand health studies, vendor sourcing and selection, strategic program management, interim chief of staff responsibilities, white space analysis, organizational design planning,
Squat New York
Head of Growth and Product Innovation
Jan 2019 - Jun 2020
Squat New York is a full-service, digitally-driven creative agency, specializing in brand strategy, development and design solutions.
- Head of Product Innovation & Tech Lead for $350 MM ARR medical diet rebrand on behalf of Private Equity firm w/ $65 Billion AUM.
Children's Tumor Foundation
Senior Director, Data and Strategy
Apr 2018 - Mar 2019
Responsible for fundraising product innovation & unrestricted fund growth. The Children's Tumor Foundation's mission is to drive research, expand knowledge, and advance care for the NF community.
- Led digital transformation moving team from Blackbaud to Salesforce. Led SalesForce CRM modernization efforts.
Wta
Head of Growth and Strategic Partnerships
Jun 2016 - Feb 2018
Founded by Billie Jean King in 1973 on the principle of equal opportunity, the WTA is the global leader in women’s professional sports.
- Led commercial and technical digital transformation and revenue growth. Landed Twitter & Facebook branded content partnerships with revenues exceeding $850. Global Website Product Owner responsible for the relaunch of #1 Female Sport In World.
IBRShop.com
Co-founder | Executive Vice President, Growth and Partnerships | D2c Brand
Jan 2012 - Dec 2016
Thoughtfully crafted furniture for small spaces. Designed & Manufactured in America.
- Product Management & Strategic Partnerships
Selectable Media
General Manager, Video Ad Network
Jan 2010 - Dec 2011
Social Monetization & Video Ad Serving
- Responsible for growing revenues from 4 to 7 figures a month. Expanding margin by 25%. And recruiting key executive hires like CTO.
Venturebeat
Strategic Video, Growth Consultant
Aug 2007 - Oct 2008
VentureBeat is the leader in covering transformative tech. We help business leaders make smarter decisions with our industry-leading AI and gaming coverage.
- Assisted Director of Business Development develop 360º video strategy and execution plan.
Related Blog Posts
How to Hire a COO That Elevates Your Business (+6 Red Flags) 57 COO Interview Questions (What To Look For + Red Flags) Pick from an extensive list of COO interview questions for the perfect COO hire. Also, discover how you can cut the process short by hiring a fractional COO.
Fractional Focus: Product & Tech Ops with Crystal Bray Dive into the intricate world of Product & Technology Operations with the seasoned expert, Crystal Bray. Learn how to implement operational best practices at scale from her tactical experience at Uber.
Similar Members
Andrew Winter - Fractional COO
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- Sales
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Fractional COO & Product Leader
Josh Raine - Fractional COO
- Business planning
- Product Strategy
- Project Management
- Leadership development
ex-Google, Operations & strategy leader, startup founder, executive; Led team of >1k employees & $26M MRR across 7 countries; deep experience in emerging markets.
Zach Rosenblum - Strategic Vision & Leadership
- Business strategy
- Customer & Product Journey Development
- CRM & Systems Development
- Acquisition & Integration Management
Fractional General Manager
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