- Product Strategy
- Product Operations
- User Research
Startups. Product Management. Operations.
Musician turned startup generalist with +8 years of creating “zero to one” product and operations experiences.
After a series of startups, a couple of acquisitions, and starting a 7-figure business, I now lead a tech non-profit and provide fractional product and operational support to startups.
- Google Workspace
May 2023 - Present
The Startup Agency exists to evolve startups via mentorship, advising, and consultancy by supporting growing startups with product management strategy, execution, and operations.
- Techstars, Capital Factory, Founder Institute, and Hustle Fund affiliated.
- Advising an AI company on product strategy and raising a seed round.
- Working with you to evolve your startup!
Aug 2015 - Present
Proptech | Tech-enabled residential construction service and labor provider.
- Designed and released operational software responsible for scheduling, finance, and field operations.
- Grew company from $0 to 7 figures ARR.
- Awarded "Best of 2015", "Best of 2016" by Thumbtack Inc.
- Note: I no longer have an active role in this company outside of overseeing financial performance.
Senior Product Manager
Apr 2021 - Apr 2023
[Acquired by OTCMKTS: SGPYY] Ecommerce SaaS | The Flexible, Future-Proof Retail Operating System; supporting everything from Order, Warehouse, and Inventory Management.
- Designed, built, and released an API integration to sync multi-million dollar retail/eCommerce financial activities to Sage Intacct’s accounting software.
- Lead a team of 4 PMs and aligned strategy, roadmap, and ROI across all core product portfolios.
- Led product strategy shift towards a modular offering; defined all core products, requirements, customer profiles and geographies, and staffing.
- Partnered and main POC for 3rd party re-sellers for product under my domain; included training, stablishing pricing models, and building the processes for scalability.
Product Operations Manager
Apr 2019 - Apr 2021
[Acquired by NASDAQ:PGY] Proptech | End-to-end rental property investment SaaS platform.
- Established operational processes fueling explosive growth and expansion in 4 markets, 3x YOY growth, and $14m Series A funding.
- Translated operational needs into product needs to maximize efficiency resulting in the ability to scale without increasing headcount.
- Products I was involved with include: Accounting, Vendor Management, Resident Portal, Owner Portal, Field Service Management.
Director of Operations
Aug 2017 - Apr 2018
Proptech | Next-generation home services company that makes managing and maintaining your home easier.
- Improved operational processes leading to a decrease in “total cost of sale” raising profit margins by 4%.
- Led the company to profitability overseeing 7 figures in annual recurring revenue and an 80+ workforce.
Musician / Service Industry / Small Business Owner
Aug 2010 - Aug 2015
- Professional Musician - recorded two EPs and toured.
- Led various service industry businesses consisting 30+ employees from different cultures and professional backgrounds.
- Reduced turn-over rate to <10%.
- Managed financial operations and oversaw $5mm+ in AR while managing daily operations including AP.
- Decreased payroll cost by 6% by staffing according to business needs and volume prediction.
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