Eric Rodriguez

Experience

• 

  Unstoppable Domains

  Director of Strategy and Operations

  May 2022 - Feb 2023

  Unstoppable Domains is on a mission to create user-owned, digital identity for every person on the planet.

  • Built operational engine to scale partnerships 4x at Unstoppable Domains from 200 to 800 partners
• 

  Common Living

  Executive Vice President of Operations and Product

  Nov 2017 - May 2022

  The largest community-driven residential operator in the US. Making city living easier.

  • Led centralized, field and business operations across 12 teams, 160+ employees, 11 cities and 90+ multimillion-dollar residential assets
  • Managed a P&L of $100+ million in revenue playing a critical role in driving 500% growth in beds under management and monthly Sales conversions since joining
  • Responsible for resident and partners experience and satisfaction driving 600% growth in resident base, 20% increase in resident renewal rates and 35% growth in assets under management from existing partners
  • Drove product strategy and development of processes and initiatives to hit scaling targets for Operations team through development on Salesforce as well as partnering with Engineering as needed to achieve optimal results
• 

  Shift Technologies, Inc.

  Head of Sales Development and Customer Success

  Aug 2015 - Jun 2017

  On a mission to make buying and selling used cars fun, fair, and accessible to everyone.

  • Managed Sales Development organization and created Customer Success teams driving central operations across five markets, growing team from 5 to 30 people, and quadrupling monthly car sales since joining.
  • •Drove and reiterated on buyer merchandising strategy driving ~50% of customer acquisitions and led copywriting team to automate of 90% of all workload.
  • •Worked closely with Engineering to drive product strategy for buyers leading to operational efficiency gains and improvements in customer experience.
• 

  Dropbox, Inc.

  Operations Manager, Engagement and Monetization Team

  Jun 2014 - Aug 2015

  Dropbox is the one place to keep life organized and keep work moving.

  • Directed outsourcing relationship across multiple vendors ensuring high-quality deployment of all programs, analyzing operational performance, improving and managing outsourced processes, and driving efficiencies to exceed SLAs/KPIs.
  • Developed, operationalized and scaled high-touch revenue programs generating $2.6 million per year.
  • Implemented operational structures for Dropbox Pro Support that increased adherence to SLA by 30%.
• 

  Facebook

  Community Operations Team Lead

  May 2011 - May 2014

  • Managed team of 9 individuals tasked with creating and executing upon operational metrics and project-based market goals, developing execution strategies and measurement, and sharing results for one of FB’s leading growth markets.
  • Drove critical cross-functional partnership with Engineering and User Trust teams to identify, build requirements, test, and implement solutions that improved user experience and revolutionized previous support structures.
  • Spearheaded outsourcing initiatives leading to internal workload reduction of 20+ FTEs in one year.