Michelle Hadley

Experience

• 

  Les Coeurs Sauvages

  Owner

  Oct 2021 - Present

  /LAY KUR SO-VAHZH/ ETHICAL MARKETPLACE FOR HUMANS WITH HEART French for “wild hearts”, LCS is an ethical marketplace that champions human-driven, purpose-led retail. We believe the future of retail belongs back where it started, with people. People who contribute more than just things to the world. They are thoughtful humans who push against what’s expected of them and follow their hearts. Hearts that have purpose. Hearts that care. Hearts that explore. Hearts that are wild.

  • Launched a new ethical marketplace.
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  Saks 5th Avenue

  AVP of Marketing Strategy & Insights

  Oct 2020 - Oct 2021

  Saks 5th Avenue is a luxury retailer.

  • Onboarded predictive brand equity platform.
  • Implemented brand equity tracking.
  • Managed direct mail CRM program.
  • Pulled and presented customer insights for top vendor partners (e.g., Ralph Lauren, Chanel, etc.)
  • Managed promotional marketing strategy and promotion operations team.
  • Led customer insights team tracking surveys of Saks' in-house panel of customers as well as industry data.
• 

  Candid Co

  Director of CRM

  Nov 2019 - Oct 2020

  CandidPro helps doctors provide clear aligner treatments to their patients via our comprehensive orthodontic platform.

  • Managed CRM team for HIPAA-regulated, high growth startup.
  • Immediately addressed a deliverability issue when I onboarded and built a strategy to create positive engagement.
• 

  The Body Shop

  Manager, CRM, Loyalty, and Data Analytics for US & Canada

  Oct 2017 - Nov 2019

  The Body Shop is a one-stop-shop for all things skincare, haircare, bath & body and self-love. The company was founded by Dame Anita Roddick and her belief in something revolutionary: that business could be a force for good. Following her vision, The Body Shop has been rule breaking, never faking and change making for over 40 years.

  • First market to launch a full, 3-touch welcome series, which has delivered the highest revenue per email of any email program at 5x the average promotional campaign.
  • Optimized abandon cart series—US market emerged as top-performing abandon cart series in global A/B test, leading other markets to copy our programs.
  • Grew email revenue ~10% while reducing send volume ~20% and unsubscribe rate ~40% through implementation of segmentation strategy and dynamic content to improve email engagement.
  • Increased ROI 30% by lowering email production costs while improving program quality and nimbleness.
  • Managed CRM strategy and execution for US and Canada, including customer data management, email campaign execution and best practice implementation, segmentation strategy, and customer journey mapping.
  • Audited trigger programs and identified opportunities to optimize.
  • Created budget and CRM revenue forecasts.
  • Built business case for technology investments.
  • Oversaw loyalty program, including recruitment activations.