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Open the door to fertility care for every employee. Reduce healthcare costs and drive healthier outcomes with Carrot's global fertility benefits.

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Carrot Fertility

Carrot is a leading global fertility care platform that offers innovative and inclusive benefits to employees of over 800 companies worldwide. With a focus on providing accessible and culturally competent care, Carrot ensures that individuals in 130+ countries receive personalized support on their fertility journey. Their comprehensive solutions include fertility preservation, IVF, gestational surrogacy, pregnancy and postpartum care, and support for menopause and low testosterone. Carrot sets itself apart with industry-leading clinical outcomes, unmatched cost savings, and a commitment to bettering the employee experience. They offer a range of resources for employers, consultants, and health plans, including a resource center, blog, events, and case studies. By choosing Carrot, employers can meet the growing demand for fertility healthcare, lower healthcare costs, and attract and retain top talent. With Carrot, every person and every journey is supported, ensuring that no employee is ever left behind.

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**About Carrot:**

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member's life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health.

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare's Innovators. Carrot's global workforce has been acknowledged with several accolades, including Fortune's Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

## Content Designer (Contract Role, PT)

**Location:** Remote

**Work Arrangement:** Part-time contract role, 80-100 hours per month

**Role Overview:**

This is a hands-on opportunity for a content designer who thrives in early-stage product development and thinks like a builder. You'll improve personalization through prompt engineering, partner with product design on UX flows, and collaborate with clinical experts on metabolic health program content.

We're looking for someone who moves toward ambiguity with excitement, asks "why" before "what," and brings rigor and clarity to everything they touch. You approach novel problems with a spirit of experimentation and rapid iteration. You advocate for the user and make thoughtful decisions informed by best practices, as well as quantitative and qualitative data. You're adept at using AI to improve process, efficiency, and quality.

**Responsibilities:**

- Write and refine UX copy across a mobile product designed for daily member engagement
- Develop, test, and iterate on LLM prompts that drive personalized, high-quality content
- Build scalable content design capabilities that leverage LLMs for volume and speed, while preserving human judgment where quality, nuance, or clinical accuracy demand it
- Partner with a product designer to develop intuitive, compelling mobile experiences that encourage repeat engagement and healthy habit building
- Collaborate closely with product managers, engineers, and clinical partners from concept to launch spanning multiple health journeys
- Deeply understand complex problems for our members, customers, and internal teams, and propose solutions that meet business goals, technical constraints, and user needs
- Build consensus and maintain alignment with stakeholders and leadership through collaboration, influencing, and formal presentations
- Seek and provide feedback when prototyping and solving UX problems

**Reporting:**

You'll report to the Product Manager and work closely with a product designer, engineers, clinical partners, and cross-functional teams.

**Minimum Qualifications:**

- A Bachelor's Degree
- 5+ years of professional experience in product content design
- Portfolio that highlights systems thinking, exceptional UX writing, and measurable impact in a product context
- Demonstrated experience using LLMs as a core part of your content design practice — not just for efficiency, but to build new capabilities
- Experience with prompting: testing, evaluating, and iterating to improve model output quality
- Experience translating UX research insights into product solutions
- Experience with design tools (e.g., Figma) and LLM tools (e.g. Claude Cowork and Claude Code)
- Highly developed sense of ownership and accountability

**Compensation:**

$80-$100 per hour, 80-100 hours per month. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

HR Technology and Operations Leader

Nick Malcom

Senior Director, People Operations

People Operations @ Carrot 🥕

Megan Moreen

Sr. Manager, People Operations

Senior Manager, Operations

Job Application for Content Designer (Contract Role, PT) at Carrot

Content Creator

Prompt Engineering

Content Design

Part-time contract role for a Content Designer at Carrot, focusing on UX copy and content design for a mobile product. Involves collaboration with product design and clinical experts, with a focus on personalization and scalable content design using LLMs.

Fractional Content Designer

Design

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives.

The Product team at Carrot is seeking a **Content Designer** to help shape mobile experiences focused on helping people improve their fertility and hormonal health.

This role is a hands-on opportunity for a versatile content designer who thrives in early-stage product development. You’ll improve personalization through prompt engineering, partner with product design on UX flows, and collaborate with clinical experts on metabolic health program content.

We're looking for someone who moves toward ambiguity with excitement, asks "why" before "what,” and brings rigor and clarity to everything they touch. You approach novel problems with a spirit of experimentation and rapid iteration. You advocate for the user and make thoughtful decisions informed by best practices, as well as quantitative and qualitative data. You’re adept at using AI to improve process, efficiency, and quality.

This is a contract role.

In this role, you will:

- **Partner with a product designer** to develop intuitive, compelling mobile experiences that encourage repeat engagement and healthy habit building
- **Collaborate closely with product managers and engineers** from concept to launch
- **Deeply understand complex problems** for our customers, members, and internal teams, and propose solutions that meet business goals, technical constraints, and user needs
- **Develop and refine LLM prompts** that improve personalization and efficacy
- **Define, design, and steward** interactions, IA, language, and concepts that scale and cohere across a complex ecosystem
- **Seek and provide feedback** through design critiques and workshops
- **Build consensus and maintain alignment** with stakeholders and leadership via collaboration, influencing, storytelling, and formal presentations
- **Advocate for users** through the entire product development process

**The Team:**

You’ll be an integral member of a small, tight-knit, early-stage product team. You'll report to the Product Manager and work closely with a product designer, engineers, clinical partners, and cross-functional teams.

**Minimum Qualifications:**

- 5+ years of professional experience in product content design and strategy
- Portfolio that highlights systems thinking, problem-solving, exceptional writing, cross-functional collaboration, and measurable impact in a product context
- Experience translating UX research insights into product solutions
- Highly developed sense of ownership and accountability
- Ability to build consensus, drive alignment, and influence leaders in a dynamic, cross-functional environment
- Talent for prioritization, trade-off negotiation, and pivoting as work evolves
- Experience with design tools (e.g., Figma), CMSes, and user research platforms

**Preferred Qualifications:**

- Experience in behavior change
- Experience with 0-1 product development and/or early-stage companies
- Experience building mobile experiences that drive repeat engagement
- Experience with or deep interest in AI and prompting
- Success working with/on multi-disciplinary product teams
- Experience with health tech, women's health, and/or fertility
- Experience with conversational design
- Familiarity with accessibility standards and inclusive content practices

**Compensation**:

Expected compensation for this role hourly role will be between the range of $80-$100 per hour, 80-100 hours per month. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fractional Content Design Lead

Content Lead

Product Design Lead

Senior Content Strategist

Fractional Content Design Lead to shape mobile experiences for fertility platform

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