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An experience-forward digital consultancy, solving CX challenges across the full customer lifecycle. 

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Horizontal Digital is a brand that values high-caliber individuals and embraces diversity of thought and perspective. Committed to remaining independent, they invest in people to achieve success in both the near and long term. With a focus on forging strong relationships and making a significant impact, Horizontal Digital collaborates with clients and communities to deliver the greatest good. They are not afraid of change and constantly anticipate what's next, whether it's new technologies or workplace philosophies. With a culture that encourages innovation and pushing beyond easy answers, they inspire each other to arrive at bigger, more inspiring ideas. As a boutique operating at a global level, Horizontal Digital offers a range of services, including MSP solutions, proficiency in platforms like Sitecore and Salesforce, and creating exceptional customer experiences. With offices in various locations such as Minneapolis, Denver, Dallas, and Bangalore, they are well-equipped to cater to diverse client needs.

Horizontal Digital

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Horizontal Digital is an experience-forward consultancy that builds exceptional website, mobile, ecommerce and portal experiences that meet customers with the right message, at the right moment. We deliver on this promise by fusing every digital touchpoint with customer data from sales, service, ecommerce and marketing programs we design and implement. Our unwavering focus on delivering meaningful digital experiences at every touchpoint has allowed us to successfully solve complex challenges for some of the world's most recognizable brands.

### **Description**

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for

Everyone.

We use these values to fuel superior results:

*   **Lock arms**
*   We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
*   **Show hustle**
*   We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
*   **Embrace change**
*   From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
*   **Elevate empathy**
*   We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
*   **Never settle**
*   We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you

We’re looking for a Content Writer / Copywriter who can bring language to life - across sectors, formats and platforms - and help global brands connect with their audiences at every stage of the digital journey.

### About the Role

As a Content Writer / Copywriter, you’ll craft thoughtful, human-first content that meets users where they are, across websites, platforms, campaigns and product journeys. This role sits at the intersection of creativity and performance, blending voice, storytelling, structure and strategy to deliver content that drives clarity, connection and conversion.

You’ll work across diverse clients and industries, adapting to different brand voices, compliance needs, and localisation standards, and ensuring content supports not just storytelling, but searchability, scalability and performance.

You’ll collaborate closely with content strategists, UX designers, marketers and technologists to craft messaging that not only works across platforms, but works with the platform, especially Sitecore, Content Hub and emerging tools like SitecoreAI.

### What You’ll Do

*   **Content Creation & Writing**
*   Write clear, compelling copy for websites, journeys, campaigns and experiences across B2C and B2B sectors.
*   Adapt tone and messaging to suit different industries (e.g. finance, travel, retail) and sensitivities (e.g. regulated content).
*   Craft copy for CTAs, headlines, page narratives, microcopy, error states and everything in between.
*   Write for different funnel stages, from awareness to action to retention, across omni-channel experiences.
*   **Voice, Structure & Messaging**
*   Interpret content strategy, brand guidelines and audience insights into distinctive, effective voice and messaging frameworks.
*   Contribute to content models and templates that support component-based publishing in CMS platforms.
*   Translate structured content fields into natural, persuasive copy, fit for both machine and human readability.
*   **Platform-Aware Copywriting**
*   Write with an understanding of modular content models, structured data and tagging for reuse and personalisation.
*   Align content to Sitecore and Content Hub capabilities (e.g. components, assets, content types).
*   Contribute to content migration, QA and authoring for digital builds.
*   **Search-Ready Writing (SEO / AEO / GEO)**
*   Craft content optimised for search, considering keyword strategy, E-E-A-T principles, and natural language search.
*   Help write metadata, structured snippets and SEO-aligned headlines and intros.
*   Consider voice search, generative search and AI-powered content discovery.
*   **Collaboration & Iteration**
*   Work in lockstep with UX, Strategy, Tech and Design teams to deliver joined-up experiences.
*   Participate in user journey mapping and content planning sessions.
*   Collaborate with translation and localisation teams to support multilingual delivery.

### What You Bring

*   5+ years’ experience as a digital content writer, UX writer or copywriter (agency or in-house).
*   Strong portfolio of web, product or campaign writing, with clear examples of voice, clarity and strategic thinking.
*   Ability to write for multiple tones of voice, verticals and user types.
*   Understanding of structured content and writing for modular design systems.
*   Familiarity with SEO, structured data, and accessibility best practices.
*   Experience working in or around CMS platforms like Sitecore, Content Hub or similar.
*   Awareness of how AI tools (e.g. SitecoreAI, ChatGPT, Writer, Grammarly) can accelerate content creation, and where human craft must lead.
*   Excellent attention to detail, grammar, flow and digital usability.
*   Clear communication, collaborative energy and the ability to take and apply feedback constructively.

### Bonus Points For

*   Experience writing for Sitecore-powered platforms or working within Sitecore Content Hub environments.
*   Bilingual fluency in English and Arabic (especially for MENA-based clients).
*   Experience writing content for high-sensitivity industries such as Financial Services, Healthcare or Government.
*   Experience with content QA, localisation workflows, and global publishing models.

### Why Join Horizontal?

*   A consultancy where content is strategic, not secondary.
*   Work on global brands and multilingual platforms across exciting verticals.
*   Collaborate with strategists, designers, engineers and marketers on truly connected experiences.
*   Flexible hybrid culture, supportive team, and tools that help you do your best work.
*   A chance to shape content’s role in the future of experience-led marketing.

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