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Kraken is the advanced operating system for utilities delivering exceptional customer experiences, advanced asset optimization and streamlined field management services.

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Kraken is the world's leading customer and culture platform for utilities, offering a unique blend of customer information systems (CIS) including billing and payments, as well as flexibility management. With a modern, cloud-native architecture and continuous deployments, it delivers high-speed innovation and real-time data access. Serving over 30 million energy accounts worldwide, Kraken empowers teams to act autonomously on behalf of customers and frees them from legacy systems. It integrates with all parts of the utilities system, from renewable generation to supplying customers, providing world-leading businesses in the industry with a single operating system. This all-in-one platform helps manage and optimize energy resources, deliver excellent customer experiences, and reduce costs. Kraken also powers the development of new products and responds to industry and regulatory changes effortlessly. With a stellar migration record, Kraken is trusted globally and has won numerous awards for its innovative technology in the utility sector. As a part of the Octopus Energy Group, Kraken contributes to the transition towards a decentralized, decarbonized energy system.

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Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. We're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

TechOps Generalist - 12 Month FTC
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**Location:** London / Manchester

**Type:** Fixed Term Contract / Hybrid

### What is TechOps?

TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements.

We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people.

This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action.

We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business.

### About the role:

As a TechOps Generalist, you'll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team.

This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow.

We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work.

We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective.

### What you'll do:

*   Provide hands-on 1st, 2nd, and 3rd line support across the business
*   Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
*   Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
*   Contribute to technical projects that improve security, reliability, and scalability
*   Design, improve, and automate systems and processes to reduce manual effort and operational risk
*   Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
*   Support our offices across the globe
*   Identify recurring problems and help build long-term solutions rather than short-term workarounds

### Example TechOps projects include:

*   macOS and Windows MDM improvements and migrations
*   Identity provider and SSO improvements
*   Device trust and posture compliance solutions
*   Replacing insecure authentication factors with phishing-resistant alternatives
*   Office networking, AV, and access control improvements
*   SaaS migrations and integrations

### What you'll have:

#### Must have

*   Strong hands-on experience in an IT, TechOps, or systems-focused role
*   Deep knowledge of Windows and macOS, with confident troubleshooting skills
*   Hands-on experience providing 1st, 2nd, and 3rd line support
*   Comfort operating in highly ambiguous environments and managing competing priorities
*   A strong technical foundation across identity, MDM, SaaS, and networking
*   Ability to communicate clearly with both technical and non-technical stakeholders
*   A people-first mindset and a conscientious approach to decision-making

#### Should have

*   Experience supporting macOS, Windows, iOS, and Android environments
*   Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
*   Understanding of SSO technologies such as OAuth, SAML, and SCIM
*   Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
*   Experience working across time zones or with distributed teams

#### Nice to have

*   A foundational understanding of programming or software engineering
*   Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
*   Experience with office networking (we use Cisco Meraki)
*   Exposure to cloud platforms such as AWS

Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!

Engineering leader continuously making the world better

Nacho Ponce

Head of Engineering, Operations Management @ Kraken Field & Asset

Scaling Kraken 🐙

Matt Norell

Head of Talent

Director of People Operations

Katie Mortimer

People Operations Lead

Operations Manager

Kraken - TechOps Generalist - 12 Month FTC - Lever

TechOps Generalist role at Kraken, focusing on IT support and technical projects within a 12-month fixed-term contract. The position involves hybrid work in London or Manchester, providing support across various technologies and collaborating with global teams.

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