Kraken

Kraken is the world's leading customer and culture platform for utilities, offering a unique blend of customer information systems (CIS) including billing and payments, as well as flexibility management. With a modern, cloud-native architecture and continuous deployments, it delivers high-speed innovation and real-time data access. Serving over 30 million energy accounts worldwide, Kraken empowers teams to act autonomously on behalf of customers and frees them from legacy systems. It integrates with all parts of the utilities system, from renewable generation to supplying customers, providing world-leading businesses in the industry with a single operating system. This all-in-one platform helps manage and optimize energy resources, deliver excellent customer experiences, and reduce costs. Kraken also powers the development of new products and responds to industry and regulatory changes effortlessly. With a stellar migration record, Kraken is trusted globally and has won numerous awards for its innovative technology in the utility sector. As a part of the Octopus Energy Group, Kraken contributes to the transition towards a decentralized, decarbonized energy system.