Job Description

Senior Manager, Courier & Logistics - EU P&P, Rider Supply (FTC - 10 months)

Location: London - The River Building HQ

Employment Type: Full time

Location Type: On-site (Hybrid - approximately 60% in office)

Department: Delivery Operations UK | Planning & Performance UK

What You'll Be Doing

You'll be joining the Strategy & Operations team. This team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time to maintain a reliable and adaptable supply base.

Here's what your day-to-day might look like:

Strategic Direction & Execution

Set the strategic vision for your team, translating high-level business goals into clear, actionable workstreams that support network stability and resilience.
Act as a talent multiplier by coaching, developing, and managing a high-performing team, fostering a culture of ownership and technical excellence.

Network Operations & Performance

Maintain a deep pulse on network dynamics beyond onboarding, identifying emerging risks or opportunities and implementing effective operational responses.
Balance team capacity against fast-moving operational demands, ensuring your team successfully acts as the bridge between data-driven insights and cross-market execution.

Stakeholder Leadership & Influence

Act as the primary advocate for your team across the wider business, building strong relationships with Product, Data, and broader Operations functions.
Secure cross-functional buy-in, clearly communicate strategic trade-offs to senior leadership, and align stakeholders on scaling initiatives.

What You'll Need to Thrive

Essential

Proven people leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments, with a strong ability to coach direct reports.
Strategic vision: Proven capability to translate high-level business objectives into clear, actionable frameworks and own the execution end-to-end.
Strong stakeholder management: Expert at building relationships across product, data, and operations, with a proven ability to influence senior leadership.
Data-driven decision making: Strong competence navigating ambiguity, using data to structure complex problems, guide prioritisation, and measure collective impact.
Bias for outcomes: A track record of focusing on scalable business outcomes rather than just output, cultivating an environment of continuous improvement and iteration.

Nice to Have

Prior experience within courier, logistics, or gig economy operations.
Familiarity with experimentation, measurement design, and operational change management.
Experience using basic automation tools (such as Zapier, smart spreadsheets, or basic scripts) to streamline repetitive workflows in high-volume operations.

About the Company

At Deliveroo, we're on a mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo's marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.

At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

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