Customer Relationship Lead

Customer Relationship Lead (14 month contract)

Location: Brisbane
Type: Maximum term / Hybrid

A day in the life

As Customer Relationship Lead – QLD, you'll spend your days building trusted relationships with key practitioner customers across Queensland, including high-value and strategic accounts.

You'll meet with customers to understand their needs, help resolve issues, share insights, and identify opportunities to increase their use of PEXA products and services. You'll act as a key connection point between customers and internal teams, including Product, Customer Operations, Marketing and Corporate Affairs, making sure customer feedback is heard and acted on.

You may be facilitating conversations with the QLD Practitioner Advisory Council, supporting industry events, helping customers work through transaction blockers, or partnering with internal teams on product pilots, workshops and new releases.

This role is ideal for someone who enjoys building meaningful relationships, solving problems, influencing outcomes and representing PEXA with professionalism, care and confidence.

About the role

This role exists to strengthen, support and grow PEXA's relationships with practitioner customers across Queensland. You'll play an important role in customer retention, satisfaction, product utilisation and customer advocacy.

Key capabilities for success:

• Relationship management and stakeholder engagement, particularly with strategic or high-value customers
• Customer problem-solving, including the ability to work through issues, queries and blockers to resolution
• Influencing, negotiation and communication skills, with the confidence to engage a broad range of customers and stakeholders
• Commercial and growth mindset, including identifying customer needs, promoting solutions and converting leads
• Property law, conveyancing, PEXA settlement and lodgement, FinTech or PropTech experience, which would be highly regarded

What success looks like (6–12 months):

• Building trusted relationships across the Queensland practitioner customer portfolio
• Supporting stronger customer engagement, loyalty and satisfaction
• Increasing customer utilisation of PEXA products and services
• Resolving customer issues in a timely and thoughtful way
• Acting as a strong feedback channel between customers and internal PEXA teams
• Contributing to industry events, customer forums and stakeholder partnerships

Benefits

• Quarterly wellness days to recharge

• Four weeks workcation per year - work from an approved country

• Take the opportunity to purchase up to four weeks additional annual leave per year

• Learn from the best and upskill with PEXA Academy and grow your career