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Join PEXA, Australiaâs trusted digital property platform. Simplify settlements with confidence and unlock moments that matter. Start today.

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PEXA is a leading brand in the realm of online property settlements and actionable insights. They offer a comprehensive range of solutions tailored to various customer needs. These solutions are specifically designed for lawyers, conveyancers, financial institutions, government entities, property developers, and buyers and sellers. PEXA's product suite includes PEXA Exchange, PEXA Projects, PEXA Key, PEXA Planner, and PEXA Tracker. PEXA Exchange, their online conveyancing platform, streamlines and enhances the property exchange process. It offers features such as settlement scheduling, digital signing technology, and settlement notifications. PEXA has garnered immense praise from its customers. They appreciate the platform's ability to expedite settlements and provide cleared funds to clients on the same day. Users find the platform user-friendly, with vast improvements compared to the traditional paper-based system. Having revolutionized property settlements in Australia, PEXA continues to connect people, businesses, and governments, offering secure digital infrastructure, integrated solutions, and invaluable insights. Their dedication to unlocking the life-changing potential in the property market is evidenced through their research team, which provides extensive property and mortgage trends analysis. To maximize customer satisfaction, PEXA offers expert customer support and resources to ensure users optimize their experience. Their Help Centre provides articles, help cards, how-to videos, webinars, and certifications. Additionally, PEXA maintains a strong commitment to security, ensuring the protection of sensitive information. As a brand, PEXA is truly at the forefront of transforming the property industry by providing efficient and innovative solutions that simplify property transactions and offer actionable insights for informed decision-making.

PEXA Group

**About PEXA**

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers.

**Our commitment to our people and a better future**

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we're committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.

We're a proud Circle Back Initiative Employer and commit to responding to every applicant.

## Customer Relationship Lead (14 month contract)

**Location:** Brisbane  
**Type:** Maximum term / Hybrid

### A day in the life

As Customer Relationship Lead – QLD, you'll spend your days building trusted relationships with key practitioner customers across Queensland, including high-value and strategic accounts.

You'll meet with customers to understand their needs, help resolve issues, share insights, and identify opportunities to increase their use of PEXA products and services. You'll act as a key connection point between customers and internal teams, including Product, Customer Operations, Marketing and Corporate Affairs, making sure customer feedback is heard and acted on.

You may be facilitating conversations with the QLD Practitioner Advisory Council, supporting industry events, helping customers work through transaction blockers, or partnering with internal teams on product pilots, workshops and new releases.

This role is ideal for someone who enjoys building meaningful relationships, solving problems, influencing outcomes and representing PEXA with professionalism, care and confidence.

### About the role

This role exists to strengthen, support and grow PEXA's relationships with practitioner customers across Queensland. You'll play an important role in customer retention, satisfaction, product utilisation and customer advocacy.

### Key capabilities for success:

- Relationship management and stakeholder engagement, particularly with strategic or high-value customers
- Customer problem-solving, including the ability to work through issues, queries and blockers to resolution
- Influencing, negotiation and communication skills, with the confidence to engage a broad range of customers and stakeholders
- Commercial and growth mindset, including identifying customer needs, promoting solutions and converting leads
- Property law, conveyancing, PEXA settlement and lodgement, FinTech or PropTech experience, which would be highly regarded

### What success looks like (6–12 months):

- Building trusted relationships across the Queensland practitioner customer portfolio
- Supporting stronger customer engagement, loyalty and satisfaction
- Increasing customer utilisation of PEXA products and services
- Resolving customer issues in a timely and thoughtful way
- Acting as a strong feedback channel between customers and internal PEXA teams
- Contributing to industry events, customer forums and stakeholder partnerships

### Benefits

• Quarterly wellness days to recharge

• Four weeks workcation per year - work from an approved country

• Take the opportunity to purchase up to four weeks additional annual leave per year

• Learn from the best and upskill with PEXA Academy and grow your career

Organisational Development | Executive & Senior Leader Development | Building Strengths at Work + at Home

Melitta Hardenberg

PEXA

Head of Group Talent & Capability

PEXA Group - Customer Relationship Lead (14 month contract)

Communication Skills

Customer Engagement

Relationship Management

Chief Customer Officer

The role involves building and maintaining relationships with key practitioner customers in Queensland, focusing on customer retention, satisfaction, and product utilization. It is a 14-month contract position with hybrid work arrangements.

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Customer Relationship Lead

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