The company is hiring a Technical Operations Manager — a highly hands-on, startup-focused technical operator to own IT, device management, on-prem and cloud infrastructure, DevOps, deployment, and security. This person will initially operate as an individual contributor supporting a small engineering team and additional staff/vendors. As the organization scales, the position could expand into a director-level role. The position requires a California-based candidate for regular on-site work (office build-outs, hardware installs, server racks, cameras, signage) and is expected to run at approximately 40 hours/week (with flexibility to support higher initial onboarding hours).

Responsibilities

• Own day-to-day IT operations: internal software and tools, device provisioning, asset tagging, lifecycle management, endpoint support, and inventory.
• Implement and maintain MDM/kiosk provisioning flows for employees, contractors, and customer-facing devices.
• Design, deploy and operate on-site networking and physical infrastructure: managed networking systems, switches, Wi‑Fi, wiring, server racks, cameras, microphones, and signage.
• Build and maintain cloud and on-prem infrastructure: cloud projects, local servers, backups, monitoring, and disaster recovery.
• Lead DevOps and infrastructure-as-code efforts: author and manage infrastructure-as-code configurations, container artifacts, CI/CD pipelines, and deployment automation.
• Harden systems and implement security best practices across endpoints, networks, cloud, and data handling for AI-enabled devices.
• Create and maintain scripts, runbooks, diagrams, and documentation for provisioning, incident response, change control, and onboarding/offboarding.
• Manage vendor relationships and coordinate specialist contractors for construction, cabling, and AV/hardware work.
• Troubleshoot escalated incidents, perform root-cause analysis, and drive remediation to reduce operational risk.
• Collaborate with product and engineering teams to enable reliable development and deployment workflows.

Qualifications

• 5+ years of hands-on experience in IT/operations/DevOps at startups or small tech organizations; comfortable as a strong individual contributor.
• Must be based in California and available for regular on-site hardware and office work.
• Proven experience with:
• Managed on-site networking ecosystems and on-site network/hardware setup
• MDM and HR/device integration tooling and kiosk provisioning workflows
• Infrastructure as code, containerization, and major public cloud platforms
• Local server management (Linux and Windows), racks/cabling, and AV/camera installation
• Strong security fundamentals: endpoint security, network segmentation, secrets management, and secure device/data handling.
• Demonstrated ability to document processes, create provisioning templates, and run onboarding/offboarding workflows.
• Comfortable working around 40 hours/week with flexibility for higher hours during initial onboarding and project lifts; able to operate autonomously and communicate clearly with non-technical stakeholders.