Interim Operations Coordinator

Role

Who you are

• Previous experience within healthcare
• Significant administration experience
• Customer service skills
• Computer literate (in-house booking systems & Microsoft)
• Diary management
• Experience in a start-up is advantageous
• Problem solving / ability to make autonomous decisions
• Resilience
• Team Player / supportive and helpful
• Good communication

What the job involves

• Reports to: Operations Team Lead
• Work pattern: Multiple roles available, both full time permanent & 6-month fixed term contracts
• Our team is growing and we are looking for experienced Operations Coordinators to join our Medication team on either a 6 month fixed term contract, or a permanent basis
• We are looking for motivated individuals who want to work in a high-performance team at a scaling health technology company with a client-centred approach
• Co-ordinating and providing welcome meetings for new clients enrolled into the service
• Booking in sessions and ensuring clients are clear on what to expect, when their appointment will take place and how to access the session
• Ensuring clients receive their pre-session forms and appointment information before the sessions that are booked into the system in a timely manner
• Liaising with clients to action any changes to appointments and diary management
• Ensuring reports are completed on time, formulated and professionally presented, quality checked and sent on to service users within agreed KPI's
• Supporting the Operations Team Lead to ensure the smooth and efficient flow for clients through their ProblemShared journey
• Ensuring client records are maintained with up-to-date information
• Accurately recording client actions to allow for precise reporting
• Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries
• Managing clinician availability to ensure clients can access ND services in a timely manner

Compensation

• Salary: £29.3k plus Annual Performance related bonus
• 30 days annual leave plus bank holidays
• Private health insurance from day one for all employees using Vitality, this includes online GP services, London hospitals where required, access to the app and benefits and rewards through healthy living
• Laptop, monitors and any other necessary work equipment provided
• Fully remote but options to work from serviced offices as and when required. We use a variety of serviced offices throughout the country that meet the needs of those who wish to use them
• Competitive with participation in the company equity scheme