Crystal Bray

Work

• 

  Foundation for Sustainable Product Hacking at Early Stage Startup

  • Growth
  • Strategy
  • Production Process Development

  This project was a collaboration with the founding team at an early stage tech startup with the main goal to gain a comprehensive understanding of the company's objectives, product roadmap, and challenges related to growth. The primary goal was to define and execute a growth strategy, encompassing target market identification, establishment of growth objectives, and the formulation of a comprehensive plan for acquiring and retaining partners and customers. Additionally, this project involved the creation of an product development framework that included robust process evaluation criteria. Beyond the scope of the project, continuous communication with the team ensured alignment on findings, progress, and delivery. Core pieces of this project that are repeatable for your organization:

  
  

  Promote Collaborative Engagement: Collaborate with key stakeholders to gain a deep understanding of the organization's objectives, challenges, and product roadmap.

  Drive Growth Strategies: Develop and execute a robust growth strategy encompassing target market identification, setting clear growth objectives, and formulating a comprehensive plan for acquiring and retaining partners and customers.

  Enhance Operational Efficiency: Implement an development framework, establish process evaluation criteria, and assess key operational processes for continuous improvement while maintaining open communication with the team for timely progress updates and solution delivery.

  • 
    Miro
• 

  Product Operations Training @ Uber Freight

  • Process Improvement
  • Change Management
  • Coaching

  I developed, coached, and mentored analysts, operators, and program managers in a comprehensive 6-month program. The focus was on instilling product and operational excellence standards, aiming to enhance Standard Operating Procedures (SOPs), elevate stakeholder communication, and sharpen analytic insights. Core pieces of this project that are repeatable for your organization:

  
  

  Customized Training Program: Develop a tailored 3/6/9-month training program that hones the skills of analysts, operators, and program managers, focusing on product and operational excellence standards.

  Mentorship Framework: Establish a mentorship structure within the program, where experienced team members provide guidance and support to participants, fostering their professional growth.

  Continuous Improvement Initiatives: Implement regular assessments and feedback loops to ensure that the program consistently enhances Standard Operating Procedures (SOPs), stakeholder communication, and analytical insights.

  Performance Metrics and KPIs: Define key performance indicators (KPIs) to measure the success of the program in terms of developing talent and improving operational standards. This data-driven approach will guide ongoing refinements and ensure achievement of objectives.

  https://www.uberfreight.com/

  • SQL
  • 
    Data Studio