Discover what makes a great CPO, their key responsibilities, necessary skills, and innovative hiring models for your business's growth.
Gaurav Nukala
Innovation & Technology Strategy | Apple, Unicorns | AI/ML, SaaS, B2B, Data Platforms, Digital Transformation
Seasoned product, digital, and technology executive with 15+ years of proven innovation experience building and scaling B2B AI and SaaS products & data platforms at Apple and early/late-stage venture-backed unicorns. Innovated in complex verticals such as Healthcare, Real Estate, Smart Home, and Transportation. Unique blend of business and technology strategy expertise. Expertise spans across defining the AI strategy to grow in existing and new markets, assessing the existing technology &…
Work
VP of Product & AI at Curology
https://curology.com- Grew the active patient count by 4X (1M+), achieving an annual run rate of ~$100M
- Improved the conversion rate by 40%, and retention and delinquency by 5% through successful growth initiatives
- Scaled Curology to five new US states, which required compliance with complex telemedicine laws
- Expanded the product organization from 5 to 15 members.
- Implemented a pod-based organizational structure to facilitate a faster innovation operating model
- Empowered teams with both qualitative and quantitative research methods, enhancing their decision-making capabilities
- Achieved $2M/yr in operational savings by increasing the efficiency of providers using AI/ML and A/B testing
Head of Platform at Innovaccer
https://innovaccer.com/data-activation-platformLed strategy and execution of the Healthcare Platform with a vision to create an “Operating System for Healthcare.”
- Defined the product and GTM strategy to drive adoption of Health Cloud, encompassing data activation, NLP, FHIR, and Interoperability. Increased the NPV by $15M through digital transformations of health organizations.
- Championed a multi-year initiative transforming the SaaS architecture to drive gross-margins and time-to-market. Reduced the configuration tickets by 60%, time-to-value by 30%, and operating costs by 20%
- Managed teams (10+) responsible for core platform components that powered flagship products (PHM, CRM).
Head of Product for Apple Digital Identity Platform
https://9to5mac.com/2023/08/04/home-key-lock-sharing/Drove the strategy & execution of a 0 to 1 product to realize the vision of making “iPhone the key to the world.”
- Conceived and launched HomeKey, enabling iPhone users to bring Apple Pay experience to physical spaces
- HomeKey increased HomeKit SAM by 3X, expanding to multi-family and hospitality verticals
- Launched with 4 partners, reaching millions of users. Received great press reviews and was highlighted at WWDC
Played a significant role towards the standardization of open access, Aliro, built on the foundations of HomeKey
Chief Product & Technology officer (Interim) at Snappt
https://snappt.comServed as an (Interim) Chief Product and Technology Officer at Snappt ($100M in venture funding; $27M+ revenue) to reshape a challenged innovation and technology strategy for document fraud AI products. During my tenure, I have identified transformation opportunities across product, people, and process. With a strong alignment with the CEO, Board, and rest of the executive team, I have created a comprehensive product & technology strategy to grow the revenue through direct sales in existing and new markets, and ecosystem partnerships. I have also evolved the ML strategy to build new capabilities to bring new solutions faster to the market. In order to streamline internal alignment, I have implemented a unified analytics strategy combining data from various sources to make business decisions faster. As a result of these efforts, the company has launched two AI products to the existing market. The evolved ML strategy with new capabilities is enabling the company to launch in new verticals.
Experience
Snappt Inc
Interim Chief Product Officer
Apr 2024 - Feb 2024
Series A($100M in funding; $25M in revenue) AI-powered fraud detection leader
- Developed a multi-year vision and product strategy for Snappt, encompassing both existing and new market expansion. Refined the go-to-market (GTM) strategy and built the technology organization to support the vision.
- Launched the Identity Verification product, contributing $2 million in bookings within one quarter. The Gen AI-driven Income and Analytics products are set for launch in Q1'24, following extensive product discovery
- Formulated a strategic plan for expanding Snappt's products into the financial services sector
- Empowered the 35+ product and technology organizations to innovate faster with well-defined roles & responsibilities, process frameworks, and executive visibility. Developed rubric for career development
Innovaccer
Head of Platform Strategy | App Services | Product Ops
Jan 2022 - Feb 2023
Series E ($3.2B valuation; $100M in revenue) healthcare PHM leader.
- Led strategy and execution of the Healthcare Platform with a vision to create an “Operating System for Healthcare.”
- Defined the product and GTM strategy to drive adoption of Health Cloud, encompassing data activation, NLP, FHIR, and Interoperability. Increased the NPV by $15M through digital transformations of health organizations.
- Championed a multi-year initiative transforming the SaaS architecture to drive gross-margins and time-to-market. Reduced the configuration tickets by 60%, time-to-value by 30%, and operating costs by 20%
- Managed teams (10+) responsible for core platform components that powered flagship products (PHM, CRM)
Apple
Product Lead, Apple Pay Access
Nov 2019 - Jan 2022
Managed product and partner teams for connected home ecosystem (HomeKit).
- Drove the strategy & execution of a 0 to 1 product to realize the vision of making “iPhone the key to the world.”
- Conceived and launched HomeKey, enabling iPhone users to bring Apple Pay experience to physical spaces
- HomeKey increased HomeKit SAM by 3X, expanding to multi-family and hospitality verticals
- Launched with 4 partners, reaching millions of users. Received great press reviews and was highlighted at WWDC
- Played a significant role towards the standardization of open access, Aliro, built on the foundations of HomeKey
Curology
Vice President of Product, Ai, and User Experience
Nov 2017 - Aug 2019
Series C ($1B valuation) healthcare telemedicine company
- Grew the active patient count by 4X (1M+), achieving an annual run rate of ~$100M
- Improved the conversion rate by 40%, and retention and delinquency by 5% through successful growth initiatives
- Scaled Curology to five new US states, which required compliance with complex telemedicine law
- Expanded the product organization from 5 to 15 members.
- Implemented a pod-based organizational structure to facilitate a faster innovation operating model
- Empowered teams with both qualitative and quantitative research methods, enhancing their decision-making capabilities
- Achieved $2M/yr in operational savings by increasing the efficiency of providers using AI/ML and A/B testing
Flywheel Software
Head of Product
Feb 2015 - Aug 2017
Series D marketplace company that disrupted the Taxi industry via B2C & SaaS solutions.
- Launched a 0 to 1 B2B business that enabled Flywheel to compete against Uber/Lyft effectively
- Commercialized TaxiOS (Operating System for Transportation) in the states of CA and NY. Within eight months of TaxiOS launch, helped the company recognize $72M in GMV. This led to Series D funding and acquisition
- Reduced the transaction fraud (chargebacks) by 85% using AI/ML, reducing costs by $600K/yr
Apple
Technical product manager
Jun 2010 - Feb 2015
An early member of the iOS product team that launched iPhones and iPads across several Tier-1 carriers
- Spearheaded the launch of LTE on iPhone-5, without which Apple would have lost its competitive edge over Samsung
- Chosen to be on the core team tasked to come up with mitigation strategies for the “AntennaGate” issue on iPhone 4
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