Gaurav N.

Innovation & Technology Strategy | Apple, Unicorns | AI/ML, SaaS, B2B, Data Platforms, Digital Transformation

Seasoned product, digital, and technology executive with 15+ years of proven innovation experience building and scaling B2B AI and SaaS products & data platforms at Apple and early/late-stage venture-backed unicorns. Innovated in complex verticals such as Healthcare, Real Estate, Smart Home, and Transportation. Unique blend of business and technology strategy expertise. Expertise spans across defining the AI strategy to grow in existing and new markets, assessing the existing technology & data architectures and resources, rapidly launching new products, and driving Go-To-Market efforts. Previous consulting engagements -- Interim Chief Product & Technology Officer, AI & Technology Advisor, Head of Platform & Partnerships.

Recent testimonial:

“Gaurav's tenure as our Interim CPO has been transformative. He swiftly understood our product, market, and culture, establishing a scalable innovation strategy. Collaborating with me and other peer executives, he defined a multi-year vision, refined the go-to-market and AI/ML strategy, and coached product & technology teams. Under his leadership, we're on track to launch new products, expand our portfolio, and enter new markets, significantly expanding Snappt's Total Addressable Market (TAM). Gaurav's strategic acumen and inspirational leadership have left an indelible mark, setting us on a trajectory for continued success. Highly recommend him" -- Daniel Berlind, CEO of Snappt (raised $100M in Series A)

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Work

VP of Product & AI at Curology

curology.com

Grew the active patient count by 4X (1M+), achieving an annual run rate of ~$100M
Improved the conversion rate by 40%, and retention and delinquency by 5% through successful growth initiatives
Scaled Curology to five new US states, which required compliance with complex telemedicine laws
Expanded the product organization from 5 to 15 members.
Implemented a pod-based organizational structure to facilitate a faster innovation operating model
Empowered teams with both qualitative and quantitative research methods, enhancing their decision-making capabilities
Achieved $2M/yr in operational savings by increasing the efficiency of providers using AI/ML and A/B testing

Healthcare IT Chief Product Officer Chief Customer Officer Chief Design Officer

Head of Platform at Innovaccer

innovaccer.com

Led strategy and execution of the Healthcare Platform with a vision to create an “Operating System for Healthcare.”

Defined the product and GTM strategy to drive adoption of Health Cloud, encompassing data activation, NLP, FHIR, and Interoperability. Increased the NPV by $15M through digital transformations of health organizations.
Championed a multi-year initiative transforming the SaaS architecture to drive gross-margins and time-to-market. Reduced the configuration tickets by 60%, time-to-value by 30%, and operating costs by 20%
Managed teams (10+) responsible for core platform components that powered flagship products (PHM, CRM).

Data Strategy Chief Product Officer Product Strategy Artificial Intelligence Healthcare IT

Head of Product for Apple Digital Identity Platform

9to5mac.com

Drove the strategy & execution of a 0 to 1 product to realize the vision of making “iPhone the key to the world.”

Conceived and launched HomeKey, enabling iPhone users to bring Apple Pay experience to physical spaces
HomeKey increased HomeKit SAM by 3X, expanding to multi-family and hospitality verticals
Launched with 4 partners, reaching millions of users. Received great press reviews and was highlighted at WWDC

Played a significant role towards the standardization of open access, Aliro, built on the foundations of HomeKey

iOS Partnerships Product Strategy Technology Strategy

Chief Product & Technology officer (Interim) at Snappt

snappt.com

Served as an (Interim) Chief Product and Technology Officer at Snappt ($100M in venture funding; $27M+ revenue) to reshape a challenged innovation and technology strategy for document fraud AI products. During my tenure, I have identified transformation opportunities across product, people, and process. With a strong alignment with the CEO, Board, and rest of the executive team, I have created a comprehensive product & technology strategy to grow the revenue through direct sales in existing and new markets, and ecosystem partnerships. I have also evolved the ML strategy to build new capabilities to bring new solutions faster to the market. In order to streamline internal alignment, I have implemented a unified analytics strategy combining data from various sources to make business decisions faster. As a result of these efforts, the company has launched two AI products to the existing market. The evolved ML strategy with new capabilities is enabling the company to launch in new verticals.

Chief Product Officer Chief Technology Officer Product Strategy Business Development Artificial Intelligence

Experience

Apr 2024 — Feb 2024

Snappt Inc

Interim Chief Product Officer

Series A($100M in funding; $25M in revenue) AI-powered fraud detection leader

Developed a multi-year vision and product strategy for Snappt, encompassing both existing and new market expansion. Refined the go-to-market (GTM) strategy and built the technology organization to support the vision.
Launched the Identity Verification product, contributing $2 million in bookings within one quarter. The Gen AI-driven Income and Analytics products are set for launch in Q1'24, following extensive product discovery
Formulated a strategic plan for expanding Snappt's products into the financial services sector
Empowered the 35+ product and technology organizations to innovate faster with well-defined roles & responsibilities, process frameworks, and executive visibility. Developed rubric for career development

Jan 2022 — Feb 2023

Innovaccer

Head of Platform Strategy | App Services | Product Ops

Series E ($3.2B valuation; $100M in revenue) healthcare PHM leader.

Led strategy and execution of the Healthcare Platform with a vision to create an “Operating System for Healthcare.”
Defined the product and GTM strategy to drive adoption of Health Cloud, encompassing data activation, NLP, FHIR, and Interoperability. Increased the NPV by $15M through digital transformations of health organizations.
Championed a multi-year initiative transforming the SaaS architecture to drive gross-margins and time-to-market. Reduced the configuration tickets by 60%, time-to-value by 30%, and operating costs by 20%
Managed teams (10+) responsible for core platform components that powered flagship products (PHM, CRM)

Nov 2019 — Jan 2022

Apple

Product Lead, Apple Pay Access

Managed product and partner teams for connected home ecosystem (HomeKit).

Drove the strategy & execution of a 0 to 1 product to realize the vision of making “iPhone the key to the world.”
Conceived and launched HomeKey, enabling iPhone users to bring Apple Pay experience to physical spaces
HomeKey increased HomeKit SAM by 3X, expanding to multi-family and hospitality verticals
Launched with 4 partners, reaching millions of users. Received great press reviews and was highlighted at WWDC
Played a significant role towards the standardization of open access, Aliro, built on the foundations of HomeKey

Nov 2017 — Aug 2019

Curology

Vice President of Product, Ai, and User Experience

Series C ($1B valuation) healthcare telemedicine company

Grew the active patient count by 4X (1M+), achieving an annual run rate of ~$100M
Improved the conversion rate by 40%, and retention and delinquency by 5% through successful growth initiatives
Scaled Curology to five new US states, which required compliance with complex telemedicine law
Expanded the product organization from 5 to 15 members.
Implemented a pod-based organizational structure to facilitate a faster innovation operating model
Empowered teams with both qualitative and quantitative research methods, enhancing their decision-making capabilities
Achieved $2M/yr in operational savings by increasing the efficiency of providers using AI/ML and A/B testing

Feb 2015 — Aug 2017

Flywheel Software

Head of Product

Series D marketplace company that disrupted the Taxi industry via B2C & SaaS solutions.

Launched a 0 to 1 B2B business that enabled Flywheel to compete against Uber/Lyft effectively
Commercialized TaxiOS (Operating System for Transportation) in the states of CA and NY. Within eight months of TaxiOS launch, helped the company recognize $72M in GMV. This led to Series D funding and acquisition
Reduced the transaction fraud (chargebacks) by 85% using AI/ML, reducing costs by $600K/yr

Jun 2010 — Feb 2015

Apple

Technical product manager

An early member of the iOS product team that launched iPhones and iPads across several Tier-1 carriers

Spearheaded the launch of LTE on iPhone-5, without which Apple would have lost its competitive edge over Samsung
Chosen to be on the core team tasked to come up with mitigation strategies for the “AntennaGate” issue on iPhone 4

Gaurav N.

Innovation & Technology Strategy | Apple, Unicorns | AI/ML, SaaS, B2B, Data Platforms, Digital Transformation