- OperationsCOOFractional
What a fractional operations manager does, what one costs, and when to hire. Get matched with vetted operations talent through Go Fractional.
New York, NY, USA
2x operator with experience building from Seed to Series F, 5 to 1,000s of employees, and $0 to $XXXM in revenue. VP Operations & later GM, Healthcare @ Noom (>$600M capital raised from Sequoia, Silver Lake), COO & Co-Founder @ Renew Health (>$20M capital raised from Venrock). Deeply experienced in:
-Fundraising: principal in five raises ranging from $10M to $540M
-General management: built/led businesses with $XXM P&L ownership including insurance brokerage, B2B sales, & tel…
Spearheaded shift into B2B sales, ultimately owning P&L and team (Marketing, Sales, Client Success, Operations, dedicated Product/Eng); business acquired 200 employer & health plan clients, gained 2M covered lives, launched three new products (including complex GLP-1 clinical program), and grew ARR from <$1M to $XXM.
Scaled this two-state telehealth pilot into a core part of the Noom product. Established medical groups, secured physician partners, hired medical director, created clinical program with prescribing capability (for GLP-1s), managed roster of 40 contract clinicians, secured payer contracts with 20M covered lives, ran the P&L, and built the team to run the business.
Built licensed, compliant, 50-state online Medicare brokerage and contact center (NPS of 80 w/ thousands of calls). Secured distribution partnerships with 30 Medicare insurers providing nationwide coverage. Secured and implemented three major employer clients representing 40k lives
GM, Healthcare
Sep 2020 - Dec 2023
Noom is an established leader in health and wellness, with >50M downloads and >$600M in capital raised (Silverlake, Sequoia). Originally hired as VP of Operations.
COO, Co-Founder
Mar 2017 - Mar 2020
B2B Medicare brokerage and later pharmacy benefit manager backed by >$20M from Venrock, Expa, and Nyca.
Engagement Manager
Jan 2015 - Mar 2017
Global management consulting firm.