Rafael Williams

Experience

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  Startupexperts

  Human Resources Member

  Nov 2022 - Present

  • Actively involved in a professional organization, leveraging industry expertise and networking opportunities to further develop skills and knowledge in the field of talent acquisition and human resources.
  • Committed to pursuing a role as the inaugural Head of Talent in an early stage start-up, dedicated to establishing a scalable recruitment strategy and fostering a people-centric approach to human resource management.
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  Redfin

  Senior Program Manager, People and Culture

  Nov 2022 - Present

  • Managing end-to-end employee engagement survey strategies, including vendor coordination, planning, execution, post-survey analysis, and action planning, achieving a 25-point increase in Net Promoter Score (NPS).
  • Achieve results, including a 71% engagement rate with the semi-annual survey, a 44% increase in feedback capture from management, and the introduction of role guides, reducing job role misalignment by 17%.
  • Developed, led, and executed agile talent programs, including 'Navigating Your Career' workshops and 'Diversity Leadership Manager' training. Ensured data-driven effectiveness and fostered a culture of continuous improvement and innovation.
  • Spearheaded the revamp of role guides for Sales and Program Managers, simplifying complex leveling and KPIs. Achieved an 85% improvement in role expectation clarity and optimized operational efficiency for performance reviews.
  • Collaborated on a comprehensive overhaul of the company's values, embedding them across the organization through focus groups and ensuring alignment with employee perspectives.
  • Developed and sustained career advancement resources and learning strategies to empower employees in steering their career paths and aid managers in fostering employee growth, aligning with organizational objectives.
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  Redfin

  Human Resources Business Partner (Interim)

  Jun 2023 - Jan 2024

  • Managed the reduction of workforce for hourly employees and contractors, aligning with business goals while balancing thoughtful communication strategies for tough decisions and conversations, leading to enhanced organizational efficiency.
  • Created and aligned consensus among leaders on the strategy for a performance-driven culture, implementing actionable measures based on ongoing employee engagement survey feedback.
  • Led company-wide performance review cycle for both Tech and Operations business groups, aligning the pay-for-performance model to connect to ongoing business and talent strategy, resulting in a 15% increase in overall performance.
  • Identified trends and analyzed data from conducting exit interviews, implementing new retention strategies, and a 10% increase in overall employee satisfaction. This was the most significant measurable increase since Q1 2023.
  • Expert in employee relations, leveraging legal degree to handle complaints, emphasizing resolution, and fostering a positive workplace environment. Iterated on current processes and documentation to ensure up-to-date compliance practices.
  • Driving competitive compensation practices and offers through collaboration with recruiting, ensuring alignment with current business strategies, benchmarks, and market trends.
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  Redfin

  Head of Talent {Emerging and Industry Sourcing)

  Mar 2021 - Nov 2022

  • Led and mentored a team of 15 Recruiters, Program Managers, Sourcers, and Coordinators, reducing time-to-hire by 40% through streamlined processes and establishing an annual best-in-class internship for tech and non-tech verticals.
  • Developed a comprehensive talent strategy for the Technology and Analytics organization, emphasizing attraction, engagement, and diversity recruitment, aligning with multi-year workforce planning and talent demands
  • Implemented scalable sourcing workflows by creating measurable BI data dashboards, enhancing diversity slating, achieving increased representation for technical teams, and achieving 100% slating for IC1/Intern opportunities
  • Analyzed data and presented insights to Executives, HR, and Engineering Leaders to address and improve the representation gap by establishing a measurable and robust diversity talent attraction initiative
  • Established the employer branding and industry sourcing function, elevating job personas and positioning the organization as an employer-of-choice, resulting in a new hire representation increase from 5% to 35%
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  Twitter

  Senior Program Manager - Global Technical Recruiting Events

  Jun 2019 - Mar 2021

  • Led a high-performing cycle team of 5 full-life cycle recruiters, achieving 20+ diverse senior-level hires annually.
  • Pioneered a $2.5M virtual inclusion-centric Summit, enhancing cultural awareness and cross-functional skills for Twitter, Engineering, Product, and Design talent brands.
  • Drove data-driven diversity recruitment strategies, fostering impactful DEI relationships with ERGs and the DEIB Program Manager, positioning the organization as a top choice for underrepresented talent.
  • Significantly reduced time-to-fill metrics from 60 to 45 days and improved quality-of-hire from 90% to 100%.
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  Microsoft

  University Recruiter - Technical

  Nov 2017 - Jun 2019

  • Contributed as a Global Inclusion V-Team member, specializing in Technology (BizTech and Engineering) with a focus on digital platforms and D&I.
  • Served as the Project Manager for 2 D&I program conferences (AfroTech and Out4Undergrad), resulting in an average of 7 hires per event.
  • Achieved performance metrics, including 4,350 impressions and 230 engagements with the National Society of Black Engineers data. Drove interest in the Microsoft Student Partners program, resulting in 2 hires.
  • Took on a stretch project as the Employer Branding Program Manager, designing Microsoft's University Recruiting landing page on LinkedIn and increasing the application rate by 45% from non-targeted universities.
  • Led development training for Digital Sourcers, offering insights into the "day in the life" of a finder, candidate life cycle, and ATS sourcing hacks.
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  Indeed.com

  Technical Recruiter - University

  May 2016 - Nov 2017

  • Implemented a tiered recruiting strategy and diversity and inclusion initiatives in collaboration with Technology Services and Site Reliability Engineering units, focusing on full-time and internship recruitment, workforce planning, and SLA priorities.
  • Achieved a remarkable 35% reduction in cost-per-hire ratios, reduced time-to-fill to just 2 weeks, and elevated the interview-to-hire rate from 22% to 77%.
  • Served as the Black Employee Resource Group Leader and liaison to the National Association of Colleges and Employers (NACE), resulting in an impressive increase in intern conversion rates from 55% to 86% and an offer acceptance rate of 77%