Hey, I'm Tom ๐ Passionate about simplicity and good practical UX thinking, I've been the first designer at multiple start-ups, where I've specialised in solving the problems faced when scaling your product.
As a designer for over 9 years, Iโm a firm believer that good UX is good risk management. Especially when it comes to start-ups who put simply, can't afford to get it wrong.
Key to that is understanding your users and creating better UX now, to reduce the risk of expensive refractors and re-designs down then line. This done in combination with identifying your Time to Value create an experience designed to engage customers and reduce churn.
Keep it simple and build the right foundation.
Learn more about me
๐ฅWorked with over 25 start-ups
๐ 9 years of experience
๐งฐ Deep knowledge of the struggles start-ups' face
๐ Built products in very competitive industries
๐ Passionate UX auditor, making products work better for users
Gambling operators are facing ever greater regulation to prevent problematic gambling. This has culminated in the introduction of affordability checks for repeat users.
I led the design and research of how to create checks that are quick and simple to complete, but provide the data required to legally satisfy the check.
How it's going so far:
๐ 500% increase in customers completing onboarding.
๐ 70% increase in revenue per customer.
๐ 60% reduction in staff time allocated to assessing customers.
๐ 2.4x rise in player engagement after UX overhaul.
Statement of work:
๐ Design the customer experience according to the latest UX principles and industry standards with a focus on scalability.
๐ Focus on dashboards that provide concise, insightful and a format that best highlights the key trends.
๐ Create a bespoke mobile experience for customers completing affordability checks.
Allbricks was designed as a revolutionary product in the property technology space. Utilising a new legal framework, we allowed everyday people to crowdfund the purchase of their home with a deposit of just ยฃ10k.
Joining the project as the founding designer in 2020, I created and led the design process across the company. Working with customers to create a truly customer-led design process. We met with over 70+ stakeholders to conduct research and identify the value to the user.
Statement of work:
๐ Complete a comprehensive user review and interview process, complete with focus groups.
๐ Design the underlying framework and user journeys.
๐ Design a scalable and fully responsive platform.
Designed and branded the Numarqe platform, marketing site and bank card. Working as a solo design with a fast-paced development team meant keeping good pace and iterating quickly.
I've helped Numarqes' Enterprise customers track 6 figure credit lines through good UX and a through understanding of the problem and space.
This was a full package project including:
๐ Branding
๐ User research
๐ UI/UX design
๐ Webflow development
Statement of work:
๐ Design a scalable design system and CSS framework that will grow with the business.
๐ Scope out and design the MVP for a new modern credit platform.
๐ Design the Numarqe physical card.
Co-Founder
Founded after the sad closure of Allbricks, we wanted to keep the spirit of the project alive. It has never been harder to buy or rent a home, so we made it our mission to provide support and guidance on the options available to those getting started.
Co-Founder
Built off the back of 9 years of UI/UX work in the startup world. Combining forces with a former Apple marketer we've helped startups understand what's working, what's not and how they can get back on the path to growth. Our audit process covers marketing, product market fit and UX to give startups a true sense of where they're at.
Lead UI/UX Designer
I lead the UI/UX for the rapidly growing ClearStake product stack. Providing insight and actively designing the platform in collaboration with its customers. It's a true customer led product, with big plans.
Founder
I've worked with over 25+ start-ups, across 9 years of UI/UX work. I started at the bottom in my first start-up and have worked cross-industry with some of the fastest up and coming start-ups on the market.
Lead & First UI/UX Designer
Designed and branded the Numarqe platform, marketing site and bank card. Working as a solo design with a fast-paced development team meant keeping good pace and iterating quickly. I've helped Numarqes' customers track 6 figure credit lines through good UX and a through understanding of the problem and space.
Lead & First UI/UX Designer
Designed the MVP for the Allbricks product, through a very involved customer led design process culminating in over 50+ user interviews and 10+ focus groups. Leading this project was a career first and a true challenge, especially with such tight financial regulations, such as the AML (Anti-Money Laundering) regulations.
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Iโm an effective early stage startup designer with 8+ years experience designing products from conception to launch.
Product designer focusing on early stage and scale-ups
Transforming Startups into Market Leaders with Human-Centered Design & AI
