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hi5.agency is a full-service creative agency that takes an audience-first approach to storytelling. An ego-free and inclusive environment that offers award winning services across Strategy, Original Content, Social, A/V and Production.

hi5.agency is a born + raised Los Angeles Creative Agency at the intersection of experience and culture. Offering award winning services across Strategy, Creative, Production, Social + Analytics and Experiential.

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Hi5 Agency is a full-service creative agency that prioritizes storytelling with an audience-first approach. We pride ourselves on providing award-winning services in Strategy, Original Content, Social, A/V, and Production. Our inclusive and ego-free environment fosters collaboration, ensuring the best outcome for our clients. At Hi5, we have an impressive portfolio of work that showcases our expertise in A/V, Print, Social, and Original Content. We believe in the power of strategy to drive creative excellence, and our team is dedicated to delivering exceptional results. Our work spans across various industries, including entertainment with projects like Dead To Me, The Final Table, Runaways, Iron Fist, Ozark S2, and OITNB.  We take pride in our partnerships and value the relationships we build with our clients. Whether you need strategic guidance, creative production, or social media expertise, Hi5 Agency is here to help you succeed. Feel free to explore our website to see the incredible work we've done. Contact us today to discuss your next project.

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hi5.agency is a Los Angeles born + raised creative agency. We take a social-first approach at the intersection of experience and culture. An ego-free and inclusive environment that offers award-winning services across Strategy, Social, Creative, Experiential, and Production. We take the work seriously, not ourselves. hi5.agency is an equal opportunity employer and strives to go above and beyond what the law requires to ensure all are welcome and our teams are diverse.

People Experience Lead
----------------------

The People Experience Lead is responsible for the end-to-end operation of our agency HR, payroll, benefits, and compliance infrastructure. This is a hands-on, systems-and-relationships role: as administrator of the platforms that run payroll and benefits. The PEL partners with Production Leads and Finance on audits and reporting, managing state-level compliance across multiple jurisdictions. Serving as the point of contact for employees navigating benefits, leave, and workplace questions as a key leader at our agency.

**Reports to:** Founder of hi5.agency

**Work Arrangement:** Part time or fractional

Responsibilities
----------------

### Payroll

*   HRIS / Payroll & Tax (Paylocity): Own payroll processing and payroll changes; PTO tracking; New-hire onboarding; State tax ID applications/follow-ups and filing issue resolution; Finance audits and reporting; Benefit deductions and earnings; ACA compliance reporting.
*   Wrapbook Payroll: Process production payroll and I-9 verifications for project-based staff.

### Benefits

*   Medical (Anthem): Audit monthly billing and send Finance billing reports; Lead yearly benefit planning and negotiation; Run open enrollment.
*   Ancillary (PayPro): Audit monthly billing and send Finance billing reports; Lead yearly benefit planning and negotiation; Run open enrollment.
*   Retirement / 401(k) (Transamerica): Manage plan updates, New-hire enrollment, Contribution changes, Discrimination testing, and legal notice compliance.
*   Administration (Employee Navigator): Manage onboarding, Terminations, Life-change events, and Open enrollments in the benefits administration system.
*   Broker Relationship: Lead benefit negotiations and renewals; Resolve employee benefit issues in partnership with the broker.

### Compliance

*   Payroll Tax: Own state payroll tax registration, filings, issue resolution, and audits across all operating states.
*   Unemployment: Manage benefit audits, Unemployment claims, and Wage reporting with state unemployment services.

### Leadership + Culture

*   Partner with Finance on monthly benefits billing and issue resolution.
*   Partner with our Production team on freelance onboarding, processing and payroll.
*   Conduct monthly employee welfare check-ins.
*   Workers' Comp, and related audits.
*   Operate as a positive influence for all members of the agency.
*   Promote an inclusive and ego free environment.
*   Flexibility in working hours to accommodate deadlines or time sensitive needs/requests.
*   Always deescalate situations and offer a drama free and solution oriented approach.
*   Be kind endlessly.

Qualifications
--------------

*   3–6+ years of progressive HR experience, ideally with direct ownership of payroll and benefits administration.
*   Hands-on experience with an HRIS/payroll platform (Paylocity or comparable) and production payroll (Wrapbook or comparable) a strong plus.
*   Working knowledge of multi-state payroll tax compliance, ACA reporting, and 401(k) plan administration.
*   Experience managing benefits broker relationships, carrier billing audits, and open enrollment cycles.
*   Comfort partnering cross-functionally with Finance on audits, reporting, and Workers' Comp.
*   A people-first orientation—genuine investment in employee well-being and experience, not just administrative accuracy.
*   High attention to detail and comfort owning compliance deadlines independently.
*   Platform experience a huge plus: Wrapbook, Paylocity, Anthem, Paypro, Transamerica, Employee Navigator, Parallax, Basecamp, Google Suite and Slack.

**Work Location:** Our production studio and office is in Pasadena, CA, and 99% of our team members work from home.

Project Management Professional - Loves to follow process

Lindsay Galbraith

Director of Process

Producer, Project Manager, Client Services

Emily Macdonald

Director of Production and Executive Producer

Head of Creative @ hi5.agency

Abigale Force

Head of Creative

Assoc. art Director

Director of Production

Senior Director, Social

Art Director

Associate Analytics Director

Group Creative Director - AV

HR : People Experience Lead, Fractional

Payroll

Payroll Processing

Director of People Operations

hi5.agency is a full service creative agency that takes a social first approach to owning the moment. An ego-free and inclusive environment that offers award winning services across Strategy, Social, Creative and Production. The agency is run by Creatives, not business people, which is why we have partners not clients.

hi5.agency is a full service creative agency that takes a social first approach to owning the moment. 

**People Experience Lead**

hi5.agency is a Los Angeles born + raised creative agency. We take a social-first approach at the intersection of experience and culture. An ego-free and inclusive environment that offers award-winning services across Strategy, Social, Creative, Experiential, and Production. We take the work seriously, not ourselves.

The People Experience Lead is responsible for the end-to-end operation of our agency HR, payroll, benefits, and compliance infrastructure. This is a hands-on, systems-and-relationships role: as administrator of the platforms that run payroll and benefits. The PEL partners with Production Leads and Finance on audits and reporting, managing state-level compliance across multiple jurisdictions.Serving as the point of contact for employees navigating benefits, leave, and workplace questions as a key leader at our agency

Reports to Founder of hi5.agnecy. This role is part time or fractional.

**Responsibilities**

-----------------------

**Payroll**

- HRIS / Payroll & Tax (Paylocity): Own payroll processing and payroll changes; PTO tracking; New-hire onboarding ; State tax ID applications/follow-ups and filing issue resolution; Finance audits and reporting; Benefit deductions and earnings; ACA compliance reporting.
- Wrapbook Payroll: Process production payroll and I-9 verifications for project-based staff.



**Benefits**

- Medical (Anthem): Audit monthly billing and send Finance billing reports; Lead yearly benefit planning and negotiation; Run open enrollment.
- Ancillary (PayPro): Audit monthly billing and send Finance billing reports; Lead yearly benefit planning and negotiation; Run open enrollment.
- Retirement / 401(k) (Transamerica): Manage plan updates, New-hire enrollment, Contribution changes, Discrimination testing, and legal notice compliance.
- Administration (Employee Navigator): Manage onboarding, Terminations, Life-change events, and Open enrollments in the benefits administration system.
- Broker Relationship: Lead benefit negotiations and renewals; Resolve employee benefit issues in partnership with the broker.

**Compliance**

- Payroll Tax: Own state payroll tax registration, filings, issue resolution, and audits across all operating states.
- Unemployment: Manage benefit audits, Unemployment claims, and Wage reporting with state unemployment services.




**Leadership + Culture**

- Partner with Finance on monthly benefits billing and issue resolution,
- Partner with our Production team on freelance onboarding , processing and payroll
- Conduct monthly employee welfare check-ins.
- Workers' Comp, and related audits.
- Operate as a positive influence for all members of the agency
- Promote an inclusive and ego free environment
- Flexibility in working hours to accommodate deadlines or time sensitive needs/requests
- Always deescalate situations and offer a drama free and solution oriented approach
- Be kind endlessly

**Experience**

-----------------------

- **3–6+ years of progressive HR experience, ideally with direct ownership of payroll and benefits administration.**
- Hands-on experience with an HRIS/payroll platform (Paylocity or comparable) and production payroll (Wrapbook or comparable) a strong plus.
- Working knowledge of multi-state payroll tax compliance, ACA reporting, and 401(k) plan administration
- Experience managing benefits broker relationships, carrier billing audits, and open enrollment cycles.
- Comfort partnering cross-functionally with Finance on audits, reporting, and Workers' Comp.
- A people-first orientation- genuine investment in employee well-being and experience, not just administrative accuracy.
- High attention to detail and comfort owning compliance deadlines independently.
- Platform experience a huge plus: Wrapbook, Paylocity, Anthem, Paypro, Transamerica, Employee Navigator, Parallax, Basecamp, Google Suite and Slack

*We take the work seriously, not ourselves. hi5.agency is an equal opportunity employer and strives to go above and beyond what the law requires to ensure all are welcome and our teams are diverse.*

*Our production studio and office is in Pasadena, CA, and 99% of our team members work from home.*

The role involves managing HR, payroll, benefits, and compliance for hi5.agency, a creative agency. It includes responsibilities like payroll processing, benefits administration, compliance management, and fostering a positive work culture. The position is part-time or fractional, allowing flexibility in working hours.

Fractional People Experience Lead

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