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A travel program with extraordinary hotel brands and endless experiences.

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Marriott Bonvoy, based in the United States, is a loyalty program offered by Marriott International, one of the largest hotel chains in the world. The program was launched in 2019, merging the existing Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest programs. Marriott International, the parent company of Marriott Bonvoy, was founded in 1927 by J. Willard Marriott. It has its headquarters in Bethesda, Maryland, United States. Today, Marriott operates more than 7,500 properties worldwide, spanning across 132 countries and territories. The company's extensive portfolio includes luxury, premium, and select-service hotels as well as timeshare properties. Marriott Bonvoy offers a range of benefits to its members, including earning and redeeming points for free nights, room upgrades, airline miles, car rentals, and various travel experiences. Members can also enjoy exclusive perks such as late checkout, lounge access, and dedicated customer support. The program has different membership tiers, including Silver, Gold, Platinum, Titanium, and Ambassador Elite, each offering progressively enhanced benefits. On a global scale, Marriott Bonvoy has established notable joint ventures and partnerships. One significant partnership is with American Express, which offers co-branded credit cards that allow cardholders to earn bonus points and enjoy additional benefits. Additionally, Marriott has partnerships with airlines, car rental companies, and other travel providers, allowing members to earn and redeem points across a wide range of travel experiences. Marriott International holds a strong market position, consistently ranking as one of the largest hotel companies in the world. In terms of global sales, the company reported revenue of $10.6 billion in 2020. It competes with other major hotel chains such as Hilton Worldwide Holdings, InterContinental Hotels Group, and AccorHotels. In recent years, Marriott has made several significant acquisitions and expansions to fuel its growth. The acquisition of Starwood Hotels & Resorts Worldwide in 2016 was a transformative event, expanding Marriott's global footprint and adding iconic brands like Sheraton and Westin to its portfolio. The launch of Marriott Bonvoy in 2019 aimed to streamline and enhance the loyalty program, providing a unified experience for members across all brands within the company. Currently, Marriott International is navigating the challenges posed by the COVID-19 pandemic, which significantly impacted the global travel and hospitality industry. The company has implemented various measures to prioritize the health and safety of guests and employees. Additionally, Marriott Bonvoy has introduced flexible cancellation policies and extended members' benefits and points expiration dates to accommodate travel disruptions. In conclusion, Marriott Bonvoy is a loyalty program provided by Marriott International, offering a range of benefits and rewards to its members. With a vast global presence, strategic partnerships, and a strong market position, Marriott continues to adapt and innovate in a dynamically evolving industry. Despite the challenges faced due to the pandemic, Marriott remains committed to delivering exceptional experiences to its loyal customers.

Marriott Bonvoy

Travel and Tourism

Accommodation and Hotels

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St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it's a place to belong, grow and be part of something extraordinary.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

## Position Summary

As **Director of Sales & Marketing,** you will lead the hotel's sales function, build valuable customer relationships and identify new opportunities to grow revenue, occupancy and market share. Working closely with the General Manager and wider leadership team, you will translate market insight into a focused commercial strategy that strengthens the hotel's performance and positioning.

You will also lead, coach and develop a high-performing sales team, creating the clarity, energy and accountability needed to deliver ambitious results.

## The impact you'll make

You will take ownership of the hotel's sales strategy, ensuring that our people, partnerships and commercial activity are aligned behind the right priorities.

Your responsibilities will include:

- Developing and delivering the hotel's strategic sales plan across its key market segments
- Leading both proactive and reactive sales activity to generate new business and convert opportunities
- Building long-term, value-based relationships with key accounts, customers and local partners
- Using market intelligence, performance data and competitor insight to identify opportunities and adjust strategy
- Working with Revenue Management to strengthen occupancy, RevPAR and market share
- Representing Sales within the hotel's leadership team and acting as a trusted commercial partner to the General Manager
- Collaborating with Area Sales, Group Sales, Event Management and regional Marketing Communications teams
- Participating in sales calls, client events and trade shows to develop relationships and secure business
- Identifying creative marketing and public-relations opportunities that enhance the hotel's profile
- Overseeing the marketing budget and developing property-specific campaigns, promotions and collateral
- Ensuring a seamless handover between Sales and Operations so that every customer receives an exceptional experience
- Maintaining strong commercial performance by growing revenue, managing costs and delivering a return for both the owner and Marriott International
- Acting as the hotel's authority on sales processes, customer agreements and sales contracts

## What we're looking for

You will bring strong hotel sales experience, sound commercial judgement and the ability to turn insight into action. You will be comfortable influencing senior stakeholders, leading a team and balancing immediate revenue opportunities with longer-term strategic growth.

**You will also have:**

- Progressive experience within sales, marketing or a closely related commercial discipline
- Previous experience within the hotel or wider hospitality industry
- A track record of strong performance and increasing responsibility
- Experience leading, supervising or developing others
- Strong knowledge of strategic account management and business development
- The confidence to analyse market trends, competitor activity and commercial performance
- Excellent relationship-building, communication and influencing skills
- A customer-focused approach and a commitment to delivering exceptional service
- The ability to collaborate effectively across Sales, Revenue Management, Events, Marketing and Operations

## What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
- Annual Performance Review pay adjustments
- Complimentary gym and spa access
- Free meals while at work
- Dry-cleaning service availability for uniforms
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
- 20% discount at any of the St. Pancras outlets
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
- Travel ticket season loan
- Life Assurance Scheme
- Cycle to work scheme
- Employee Assistance Programme access
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program

Senior Director, Global Brand Marketing for Marriott Bonvoy

Megan Garafola

Marriott International

Senior Director, Marriott Bonvoy Brand & Content Marketing

Director, Global Partnerships and Marriott Bonvoy Moments at Marriott International | Brand Strategy | Experiential Marketing | Member Experience | Strategic Partnerships

Donna Chan

Director, Global Marketing Partnerships & Marriott Bonvoy Moments

Director of Marketing | Enterprise Demand Strategy | Group & Multi-Property Growth | Building Systems That Drive Scalable Results

Shannon Braniff

Director of Marketing, Marriott Bonvoy Convention & Resort Network

Director, Marriott Bonvoy + Loyalty PR

Global Director, Marriott Bonvoy Moments

Director, Marriott Bonvoy Program Services

Director, Financial Analysis | Marriott Bonvoy

Senior Director - Marriott Bonvoy Outdoors

Director, Marriott Bonvoy Property Performance & Support

Director, Marriott Bonvoy Content Marketing (Film & Video)

Senior Director, Homes & Villas By Marriott Bonvoy

Director, Loyalty Product Dev. & Mgmt, Growth, Marriott Bonvoy

Senior Director Global Social Media - Marriott Bonvoy and Hotel Brands

Sn Director Marketing EMEA, Marriott Bonvoy - Brands & Portfolio, Loyalty & Sponsorships

Marriott Bonvoy Global Senior Director Finance, Credit Cards & Partnerships at Marriott International

Interim Director of Sales & Marketing (Fixed-Term Contract – 3 Months) - St. Pancras London Autograph Collection

Chief Marketing Officer

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

With more than 8,300 hotels and 30+ hotel brands worldwide, the career opportunities with Marriott are endless. Experience our story.

**Additional Information**  
**Job Number**26113522  
**Job Category**Sales & Marketing  
**Location**Euston Road, London, United Kingdom, United Kingdom, NW1 2AR  
**Schedule**Full Time  
**Located Remotely?**N  
**Position Type** Management  

**Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London**

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

**Position Summary**

As **Director of Sales & Marketing,** you will lead the hotel’s sales function, build valuable customer relationships and identify new opportunities to grow revenue, occupancy and market share. Working closely with the General Manager and wider leadership team, you will translate market insight into a focused commercial strategy that strengthens the hotel’s performance and positioning.

You will also lead, coach and develop a high-performing sales team, creating the clarity, energy and accountability needed to deliver ambitious results.

**The impact you’ll make**

You will take ownership of the hotel’s sales strategy, ensuring that our people, partnerships and commercial activity are aligned behind the right priorities.

Your responsibilities will include:

- Developing and delivering the hotel’s strategic sales plan across its key market segments
- Leading both proactive and reactive sales activity to generate new business and convert opportunities
- Building long-term, value-based relationships with key accounts, customers and local partners
- Using market intelligence, performance data and competitor insight to identify opportunities and adjust strategy
- Working with Revenue Management to strengthen occupancy, RevPAR and market share
- Representing Sales within the hotel’s leadership team and acting as a trusted commercial partner to the General Manager
- Collaborating with Area Sales, Group Sales, Event Management and regional Marketing Communications teams
- Participating in sales calls, client events and trade shows to develop relationships and secure business
- Identifying creative marketing and public-relations opportunities that enhance the hotel’s profile
- Overseeing the marketing budget and developing property-specific campaigns, promotions and collateral
- Ensuring a seamless handover between Sales and Operations so that every customer receives an exceptional experience
- Maintaining strong commercial performance by growing revenue, managing costs and delivering a return for both the owner and Marriott International
- Acting as the hotel’s authority on sales processes, customer agreements and sales contracts

**What we’re looking for**

You will bring strong hotel sales experience, sound commercial judgement and the ability to turn insight into action. You will be comfortable influencing senior stakeholders, leading a team and balancing immediate revenue opportunities with longer-term strategic growth.

**You will also have:**

- Progressive experience within sales, marketing or a closely related commercial discipline
- Previous experience within the hotel or wider hospitality industry
- A track record of strong performance and increasing responsibility
- Experience leading, supervising or developing others
- Strong knowledge of strategic account management and business development
- The confidence to analyse market trends, competitor activity and commercial performance
- Excellent relationship-building, communication and influencing skills
- A customer-focused approach and a commitment to delivering exceptional service
- The ability to collaborate effectively across Sales, Revenue Management, Events, Marketing and Operations

**What is in it for you:**

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  

- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.**Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

London

Lead the hotel's sales and marketing functions, develop strategies to grow revenue and market share, and manage a high-performing sales team.

Interim Director of Sales & Marketing

Marketing

Marriott Bonvoy

Jobs

Interim Director of Sales & Marketing

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