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North Bay Distribution Inc. Logo

North Bay Distribution Inc is a 3rd Party Logistics Company based out of Vacaville, California, United States.

North Bay Distribution Inc.

**About North Bay Distribution**

North Bay Distribution (NBD) is a full-service third-party logistics (3PL) provider headquartered in Vacaville, California. Founded in 1970, NBD has built a 50+ year track record of advanced and reliable omnichannel fulfillment for eCommerce, retail, FBA, and FBM brands. With over 1 million square feet of warehouse space and 200–1000 employees, NBD delivers end-to-end supply chain solutions including DTC fulfillment, B2B wholesale distribution, Amazon FBA/FBM services, kitting and assembly, reverse logistics, and cross-border services. The company leverages advanced robotics, WMS integrations with Amazon, Shopify, Wayfair, and EDI platforms, and a centralized technology platform to drive operational efficiency and customer satisfaction.

#### Chief Technology Officer Fractional

**Position Summary**

North Bay Distribution is seeking an experienced Fractional Chief Information Officer to lead the company's information systems and technology operations with a primary focus on Warehouse Management System (WMS) optimization and people management. This role will serve as the senior information systems leader, ensuring the technology that powers NBD's 24/7 warehouse operations is reliable, scalable, and aligned with business goals — while simultaneously building, developing, and leading the internal IT and systems teams that keep operations running.

As a fractional executive, you will work part-time (15–30 hours/week) but function as a full strategic partner to the CEO and executive team. You will own the information systems landscape — WMS, integrations, infrastructure, and data — and be accountable for the people who manage, support, and operate that technology day to day.

**Key Responsibilities**

**Warehouse Management System (WMS) Ownership**

- Serve as the business leader of NBD's WMS platform, ensuring it meets the evolving needs of a multi-client, multi-channel 3PL operation
- Lead the evaluation, selection, implementation, and optimization of WMS features, modules, and upgrades
- Oversee integrations between the WMS and client platforms (Amazon, Shopify, Wayfair, EDI, and others), ensuring data accuracy, real-time visibility, and seamless order flow
- Drive automation initiatives within the warehouse, including robotics integration, barcode/RFID scanning, automated pick-and-pack workflows, and inventory tracking systems
- Establish WMS performance metrics, system uptime standards, and incident response protocols
- Partner with operations leadership to identify process bottlenecks and deploy system solutions that improve throughput, accuracy, and labor efficiency
- Ensure WMS data integrity, reporting accuracy, and dashboard availability for both internal stakeholders and external clients
- Manage vendor relationships with WMS providers, integration partners, and technology suppliers

**People Management & Team Leadership**

- Recruit, hire, onboard, and retain IT and systems staff, including WMS administrators, integration developers, helpdesk technicians, and systems analysts
- Build and implement an IT and systems team organizational structure that supports 24/7 warehouse operations
- Develop team performance metrics, individual development plans, and career progression paths for technology staff
- Mentor and coach team members, fostering a culture of accountability, continuous improvement, and operational excellence
- Establish clear roles, responsibilities, and escalation paths for technology support across all facilities
- Collaborate with HR on technology-related job descriptions, compensation benchmarking, and performance reviews
- Lead cross-functional collaboration between IT, warehouse operations, customer service, and client onboarding teams
- Create and maintain system training programs for warehouse staff on WMS usage, scanning devices, and new system rollouts

**Information Systems & Infrastructure Management**

- Oversee all enterprise information systems including WMS, ERP, CRM, reporting/business intelligence tools, and internal business applications
- Manage IT infrastructure including networks, servers, hardware, cloud systems, and warehouse technology (scanners, printers, robotics controllers)
- Ensure system reliability, performance monitoring, and capacity planning aligned with peak season demands
- Manage cybersecurity posture, data protection, and compliance (SOC 2, PCI, and relevant supply chain data security standards)
- Lead technology budgeting, vendor contract negotiations, and ROI analysis for information systems investments
- Ensure business continuity and disaster recovery plans are in place, tested, and maintained
- Establish IT governance policies, change management procedures, and service level agreements (SLAs) for internal support
- Evaluate emerging operational technologies (AI-driven forecasting, IoT, advanced robotics) for potential application to NBD warehouse operations

**30-60-90 Day Plan**

The first 90 days will focus on assessment, relationship-building, and quick wins — establishing trust with the operations team while identifying immediate opportunities to improve system reliability and team effectiveness.

**Days 1–30: Assess & Learn**

**WMS & Systems**

- Conduct a full audit of the current WMS platform — configuration, integrations, pain points, known issues, and vendor support status
- Map all system integrations and identify failure points, data gaps, or manual workarounds
- Review system uptime logs, incident history, and ticketing data to identify recurring issues
- Assess current automation and robotics deployments — what's working, what's underutilized, what's broken

**People & Team**

- Meet 1-on-1 with every member of the IT/systems team to understand roles, responsibilities, skills, and career aspirations
- Shadow warehouse floor operations during day and night shifts to observe how staff interact with the WMS and scanning technology
- Meet with operations leadership, warehouse managers, and key client-facing teams to understand their technology pain points and priorities
- Assess current team structure, staffing levels, and coverage gaps for 24/7 operations

**Infrastructure & Governance**

- Review IT infrastructure — networks, servers, cloud systems, hardware inventory, and cybersecurity posture
- Evaluate existing IT policies, change management procedures, and SLAs (or lack thereof)
- Review current technology budget, vendor contracts, and renewal timelines

**Deliverables**

- Written assessment document summarizing current state, critical risks, and prioritized opportunities
- Identification of 2–3 quick-win improvements that can be executed within the first 60 days

**Days 31–60: Stabilize & Align**

**WMS & Systems**

- Execute the 2–3 quick-win improvements identified in the first 30 days (e.g., fixing a broken integration, resolving a recurring WMS error, streamlining a manual reporting process)
- Develop a WMS optimization roadmap — prioritized list of system improvements, integrations to add/fix, and automation opportunities
- Establish WMS performance metrics and system uptime standards with operations leadership sign-off
- Begin formal vendor performance reviews with WMS provider and key integration partners

**People & Team**

- Present proposed IT/systems team organizational structure to CEO for approval, addressing any coverage gaps identified in the first 30 days
- Begin recruiting or restructuring for any critical roles identified as gaps
- Implement team performance metrics and individual development plans for existing staff
- Launch a warehouse staff training refresh on WMS usage and scanning devices if gaps were identified

**Infrastructure & Governance**

- Implement or formalize change management procedures and IT incident response protocols
- Address any critical cybersecurity or data protection gaps identified in the assessment
- Establish IT service level agreements (SLAs) for internal support response times
- Begin developing business continuity and disaster recovery plan documentation

**Deliverables**

- Executed quick wins with measurable impact (reduced errors, faster processing, fewer support tickets)
- Approved team organizational structure and staffing plan
- Documented WMS optimization roadmap with timeline and budget estimates
- Formalized IT governance policies (change management, SLAs, incident response)

**Days 61–90: Plan & Execute**

**WMS & Systems**

- Begin execution of the top-priority items on the WMS optimization roadmap
- Initiate scoping for any major system upgrades, new integrations, or automation projects identified in the assessment
- Establish a recurring WMS performance review cadence with operations leadership (weekly/monthly dashboards)
- Present a technology investment plan to the executive team for the next 6–12 months with ROI projections

**People & Team**

- Complete any new hires or role restructurations identified in the 60-day plan
- Launch formalized training programs for warehouse staff on any new or updated system features
- Establish a regular team meeting cadence and communication structure

**Infrastructure & Governance**

- Finalize and test business continuity and disaster recovery plans
- Present a 12-month IT budget and technology investment roadmap to the CEO
- Establish vendor management process with formal contract reviews and renewal planning
- Complete cybersecurity remediation of any remaining high-priority gaps

**Deliverables**

- WMS optimization roadmap in active execution with measurable progress
- Fully staffed and structured IT/systems team with documented roles and performance metrics
- Approved 12-month technology budget and investment plan
- Tested business continuity and disaster recovery plan
- Quarterly executive summary to CEO covering system performance, team status, and upcoming initiatives

**Qualifications**

**Required**

- 10+ years of progressive information systems and IT leadership experience, with at least 5 years in a management or executive role
- Demonstrated experience implementing, optimizing, or managing a Warehouse Management System in a 3PL, distribution, or manufacturing environment
- Proven track record of building, leading, and developing IT/systems teams of 5+ people
- Deep understanding of WMS platforms (e.g., Manhattan, NetSuite WMS, SAP EWM, Fishbowl, or similar 3PL-appropriate systems)
- Experience with EDI, API integrations, and e-commerce platform connectivity (Amazon, Shopify, Wayfair, Magento, etc.)
- Strong people management skills — hiring, coaching, performance management, and team development
- Experience managing enterprise systems, IT infrastructure, and vendor relationships
- Bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or equivalent experience
- Ability to be on-site in Vacaville, CA at least 2–3 days per week

**Preferred**

- Experience in the 3PL / third-party logistics industry
- Familiarity with warehouse automation, robotics, and material handling equipment (MHE) technology
- Experience with Salesforce, ERP systems, and business intelligence / reporting platforms
- ITIL, PMP, or similar IT service management / project management certification
- Experience managing IT budgets of $500K+
- MBA or advanced degree

**Compensation & Work Arrangement**

- Pay: $96,000.00 - $180,000.00 per year
- Work Arrangement: Contract, Part-time (15–30 hours/week)
- Shifts: Night shift, Day shift
- Location: 2050 Cessna Drive, Vacaville, CA 95688
- Work Location: In person (on-site at least 2–3 days per week)

EVP of HR @ North Bay Distribution, Inc. |

Dary Hintz

North Bay Distribution Inc

Executive Vice President Human Resources

Operations Manager @ North Bay Distribution Inc | Shipping & Receiving, Operations Management, Project Management

Zachary Hintz

Operations Manager

Chief Technology Officer Fractional

Vendor Management

Chief Technology Officer

North Bay Distribution, Inc

**About North Bay Distribution**

North Bay Distribution (NBD) is a full-service third-party logistics (3PL) provider headquartered in Vacaville, California. Founded in 1970, NBD has built a 50+ year track record of advanced and reliable omnichannel fulfillment for eCommerce, retail, FBA, and FBM brands. With over 1 million square feet of warehouse space and 200–1000 employees, NBD delivers end-to-end supply chain solutions including DTC fulfillment, B2B wholesale distribution, Amazon FBA/FBM services, kitting and assembly, reverse logistics, and cross-border services. The company leverages advanced robotics, WMS integrations with Amazon, Shopify, Wayfair, and EDI platforms, and a centralized technology platform to drive operational efficiency and customer satisfaction.

**Position Summary**

North Bay Distribution is seeking an experienced Fractional Chief Information Officer to lead the company’s information systems and technology operations with a primary focus on Warehouse Management System (WMS) optimization and people management. This role will serve as the senior information systems leader, ensuring the technology that powers NBD’s 24/7 warehouse operations is reliable, scalable, and aligned with business goals — while simultaneously building, developing, and leading the internal IT and systems teams that keep operations running.

As a fractional executive, you will work part-time (15–30 hours/week) but function as a full strategic partner to the CEO and executive team. You will own the information systems landscape — WMS, integrations, infrastructure, and data — and be accountable for the people who manage, support, and operate that technology day to day.

**Key Responsibilities**

**Warehouse Management System (WMS) Ownership**

- Serve as the business leader of NBD’s WMS platform, ensuring it meets the evolving needs of a multi-client, multi-channel 3PL operation
- Lead the evaluation, selection, implementation, and optimization of WMS features, modules, and upgrades
- Oversee integrations between the WMS and client platforms (Amazon, Shopify, Wayfair, EDI, and others), ensuring data accuracy, real-time visibility, and seamless order flow
- Drive automation initiatives within the warehouse, including robotics integration, barcode/RFID scanning, automated pick-and-pack workflows, and inventory tracking systems
- Establish WMS performance metrics, system uptime standards, and incident response protocols
- Partner with operations leadership to identify process bottlenecks and deploy system solutions that improve throughput, accuracy, and labor efficiency
- Ensure WMS data integrity, reporting accuracy, and dashboard availability for both internal stakeholders and external clients
- Manage vendor relationships with WMS providers, integration partners, and technology suppliers

**People Management & Team Leadership**

- Recruit, hire, onboard, and retain IT and systems staff, including WMS administrators, integration developers, helpdesk technicians, and systems analysts
- Build and implement an IT and systems team organizational structure that supports 24/7 warehouse operations
- Develop team performance metrics, individual development plans, and career progression paths for technology staff
- Mentor and coach team members, fostering a culture of accountability, continuous improvement, and operational excellence
- Establish clear roles, responsibilities, and escalation paths for technology support across all facilities
- Collaborate with HR on technology-related job descriptions, compensation benchmarking, and performance reviews
- Lead cross-functional collaboration between IT, warehouse operations, customer service, and client onboarding teams
- Create and maintain system training programs for warehouse staff on WMS usage, scanning devices, and new system rollouts

**Information Systems & Infrastructure Management**

- Oversee all enterprise information systems including WMS, ERP, CRM, reporting/business intelligence tools, and internal business applications
- Manage IT infrastructure including networks, servers, hardware, cloud systems, and warehouse technology (scanners, printers, robotics controllers)
- Ensure system reliability, performance monitoring, and capacity planning aligned with peak season demands
- Manage cybersecurity posture, data protection, and compliance (SOC 2, PCI, and relevant supply chain data security standards)
- Lead technology budgeting, vendor contract negotiations, and ROI analysis for information systems investments
- Ensure business continuity and disaster recovery plans are in place, tested, and maintained
- Establish IT governance policies, change management procedures, and service level agreements (SLAs) for internal support
- Evaluate emerging operational technologies (AI-driven forecasting, IoT, advanced robotics) for potential application to NBD warehouse operations

**30-60-90 Day Plan**

The first 90 days will focus on assessment, relationship-building, and quick wins — establishing trust with the operations team while identifying immediate opportunities to improve system reliability and team effectiveness.

**Days 1–30: Assess & Learn**

**WMS & Systems**

- Conduct a full audit of the current WMS platform — configuration, integrations, pain points, known issues, and vendor support status
- Map all system integrations and identify failure points, data gaps, or manual workarounds
- Review system uptime logs, incident history, and ticketing data to identify recurring issues
- Assess current automation and robotics deployments — what’s working, what’s underutilized, what’s broken

**People & Team**

- Meet 1-on-1 with every member of the IT/systems team to understand roles, responsibilities, skills, and career aspirations
- Shadow warehouse floor operations during day and night shifts to observe how staff interact with the WMS and scanning technology
- Meet with operations leadership, warehouse managers, and key client-facing teams to understand their technology pain points and priorities
- Assess current team structure, staffing levels, and coverage gaps for 24/7 operations

**Infrastructure & Governance**

- Review IT infrastructure — networks, servers, cloud systems, hardware inventory, and cybersecurity posture
- Evaluate existing IT policies, change management procedures, and SLAs (or lack thereof)
- Review current technology budget, vendor contracts, and renewal timelines

**Deliverables**

- Written assessment document summarizing current state, critical risks, and prioritized opportunities
- Identification of 2–3 quick-win improvements that can be executed within the first 60 days

**Days 31–60: Stabilize & Align**

**WMS & Systems**

- Execute the 2–3 quick-win improvements identified in the first 30 days (e.g., fixing a broken integration, resolving a recurring WMS error, streamlining a manual reporting process)
- Develop a WMS optimization roadmap — prioritized list of system improvements, integrations to add/fix, and automation opportunities
- Establish WMS performance metrics and system uptime standards with operations leadership sign-off
- Begin formal vendor performance reviews with WMS provider and key integration partners

**People & Team**

- Present proposed IT/systems team organizational structure to CEO for approval, addressing any coverage gaps identified in the first 30 days
- Begin recruiting or restructuring for any critical roles identified as gaps
- Implement team performance metrics and individual development plans for existing staff
- Launch a warehouse staff training refresh on WMS usage and scanning devices if gaps were identified

**Infrastructure & Governance**

- Implement or formalize change management procedures and IT incident response protocols
- Address any critical cybersecurity or data protection gaps identified in the assessment
- Establish IT service level agreements (SLAs) for internal support response times
- Begin developing business continuity and disaster recovery plan documentation

**Deliverables**

- Executed quick wins with measurable impact (reduced errors, faster processing, fewer support tickets)
- Approved team organizational structure and staffing plan
- Documented WMS optimization roadmap with timeline and budget estimates
- Formalized IT governance policies (change management, SLAs, incident response)

**Days 61–90: Plan & Execute**

**WMS & Systems**

- Begin execution of the top-priority items on the WMS optimization roadmap
- Initiate scoping for any major system upgrades, new integrations, or automation projects identified in the assessment
- Establish a recurring WMS performance review cadence with operations leadership (weekly/monthly dashboards)
- Present a technology investment plan to the executive team for the next 6–12 months with ROI projections

**People & Team**

- Complete any new hires or role restructurations identified in the 60-day plan
- Launch formalized training programs for warehouse staff on any new or updated system features
- Establish a regular team meeting cadence and communication structure

**Infrastructure & Governance**

- Finalize and test business continuity and disaster recovery plans
- Present a 12-month IT budget and technology investment roadmap to the CEO
- Establish vendor management process with formal contract reviews and renewal planning
- Complete cybersecurity remediation of any remaining high-priority gaps

**Deliverables**

- WMS optimization roadmap in active execution with measurable progress
- Fully staffed and structured IT/systems team with documented roles and performance metrics
- Approved 12-month technology budget and investment plan
- Tested business continuity and disaster recovery plan
- Quarterly executive summary to CEO covering system performance, team status, and upcoming initiatives

**Qualifications**

**Required**

- 10+ years of progressive information systems and IT leadership experience, with at least 5 years in a management or executive role
- Demonstrated experience implementing, optimizing, or managing a Warehouse Management System in a 3PL, distribution, or manufacturing environment
- Proven track record of building, leading, and developing IT/systems teams of 5+ people
- Deep understanding of WMS platforms (e.g., Manhattan, NetSuite WMS, SAP EWM, Fishbowl, or similar 3PL-appropriate systems)
- Experience with EDI, API integrations, and e-commerce platform connectivity (Amazon, Shopify, Wayfair, Magento, etc.)
- Strong people management skills — hiring, coaching, performance management, and team development
- Experience managing enterprise systems, IT infrastructure, and vendor relationships
- Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, or equivalent experience
- Ability to be on-site in Vacaville, CA at least 2–3 days per week

**Preferred**

- Experience in the 3PL / third-party logistics industry
- Familiarity with warehouse automation, robotics, and material handling equipment (MHE) technology
- Experience with Salesforce, ERP systems, and business intelligence / reporting platforms
- ITIL, PMP, or similar IT service management / project management certification
- Experience managing IT budgets of $500K+
- MBA or advanced degree

Pay: $96,000.00 - $180,000.00 per year

Work Location: In person

Vacaville

North Bay Distribution is seeking a Fractional Chief Information Officer to lead information systems and technology operations, focusing on Warehouse Management System optimization and team leadership. This part-time role (15–30 hours/week) involves strategic partnership with the CEO and executive team.

North Bay Distribution Inc.

Jobs

Fractional Chief Information Officer

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