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PHL Group Ltd

Operations Manager - Interim - PHL Group Ltd

Director of Operations

PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners with a clear vision of providing services that would contribute and benefit the local healthcare community.

PHL Group is led by an experienced team of clinicians and healthcare leaders, with wide ranging experience in urgent and primary care environments.

Operating a wide range of services across the UK and internationally, which include Custody Healthcare, ADHD services, Wait Time Support, Integrated Urgent Care, Special Allocation Service, GP Practices and Home Visiting. As a group we are well equipped to offer acute and primary care services as it benefits from a well-established organisational infrastructure and strong clinical governance and expertise.

It is our mission to enable people to remain well and to receive the best possible health and social care through the provision of:

High-quality healthcare services
Innovative and robust healthcare technology
Industry-leading professionals


Partnering Health Ltd

Partnering Health Group (PHL) is an experienced and trusted healthcare provider, committed to delivering high-quality, patient-centred services.

We are looking for an experienced **Interim Operations Manager** to provide leadership and operational support across our **custody healthcare** services.

You will be responsible for ensuring the effective day-to-day running of services, working closely with clinical and operational teams to deliver high-quality care, meet contractual requirements and achieve agreed performance targets.

This is a key leadership role, working with internal teams and external partners to maintain strong relationships, improve service delivery and support continuous improvement.

Experience working within custody, police or forensic environments would be beneficial, but it is not essential. We are looking for someone with strong operational leadership experience who can quickly build relationships, manage teams and deliver results in a complex environment.

The role will be based across **Durham and Cleveland**, with regular travel required between locations.

**Key Responsibilities**

- Lead operational delivery across services, supporting teams to achieve performance targets and deliver high standards.
- Work closely with clinical and operational leads to ensure effective service delivery.
- Build positive relationships with clients, stakeholders and external partners.
- Support workforce planning, rota management and staffing requirements.
- Lead and develop teams, encouraging engagement, accountability and continuous improvement.
- Monitor operational performance and provide clear management information.
- Support contract delivery, governance and performance management.
- Identify opportunities to improve quality, efficiency and service outcomes.
- Represent the service at meetings and provide assurance on performance and improvement activity.
- Support change, service development and business continuity planning.

**About You**

You will be an experienced operational leader who is confident working in a complex organisation and able to lead teams through change.

**You will have:**

- Experience in operational management and stakeholder management.
- The ability to motivate, develop and support teams.
- Strong communication and decision-making skills.
- The ability to manage competing priorities and deliver against objectives.
- A proactive approach to improving services and performance.
- Experience working across multiple sites.
- A degree or equivalent formal leadership training is required, along with the ability to pass an enhanced DBS check.

**Why Join Us?**

At PHL Group, we pride ourselves on being **Truly Caring, Team First, and Pioneering Innovation.** You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.

**Applications**

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within **2 weeks** of submission.

***Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.***

**Benefits**

- **Bike2Work Scheme.** Save up to 42% on bikes & equipment
- **DSE Eye Tests and Spectacles.** Up to £25 for eye tests, £50 for spectacles
- **Employee Assistance Program – 24 hour helpline.** 24/7 support for counselling, legal, medical & more
- **Employee Recognition.** ‘On the Spot’ & ‘Extra Mile’ Awards
- **Family Friendly Policy.** Support for maternity, paternity, adoption & fertility leave
- **Long Service Award.** Celebrating 5 & 10 years of service
- **Menopause Support.** HRT subscription covered & Menopause Pledge
- **NHS Discount – Blue Light Card.** Staff are eligible for the Blue Light Card which offers a range of official discounts
- **Paid Sick Pay.** 10 days per year
- **Professional Development.** Training, courses & team-building opportunities
- **Workplace Savings and Low Interest Loans.** Payroll savings & low-interest loans
- **Your Birthday off!.**

As part of our ongoing commitment to support the **Armed Forces community**, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

Operations Manager – Interim

Cleveland

The job posting is for an Interim Operations Manager at PHL Group Ltd, a remote position. However, the listing has expired, and no compensation details are provided.

PHL Group Ltd

Jobs

Interim Operations Manager

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