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Prosoma

Prosoma is a venture-backed digital health company improving the lives and treatment outcomes of people with cancer. Our flagship product, Living Well, is a clinically validated digital therapeutic that pairs a CE-certified application with personalized human coaching to treat the anxiety, stress and depression that accompany a cancer diagnosis. We operate across Europe and the United States and partner with health systems, insurers and pharmaceutical companies to make behavioral and supportive care a standard part of cancer treatment.

**Why Prosoma**

- **Category-leading evidence.** Three completed randomized controlled studies, real-world reimbursed use in Germany, and clinically demonstrated reductions of 25 to 50 percent in patient anxiety, stress and depression.
- **Proven at scale.** More than 22,000 patients supported to date.
- **Strongly backed.** More than $17 million raised from leading healthcare investors, including Impact Ventures and Verge HealthTech Fund.
- **A defining US moment.** A commercial launch this September, a flagship implementation with a leading Southern California health system, an evidence collaboration with a nationally ranked academic medical center, and an established reimbursement pathway.

## Product / CX / Service Design Lead (Fractional)

**Role Overview**

Fractional, 10 to 20 hours per week · Remote · Reports to the US Chief Executive Officer

The Product / CX / Service Design Lead is a fractional role responsible for the quality and coherence of Prosoma's US experience across patients, providers, care teams and commercial partners. Working directly with the US CEO and the Strategy & Operations Manager, you will assess, prioritize and help ship improvements across the end-to-end patient experience and our partner-facing materials.

**What You Will Own**

- **Patient experience.** The end-to-end journey from first digital touchpoint through registration, consent, intake, the application experience, coaching and follow-up.
- **Provider experience.** The referral journey, from awareness through referral and feedback, so that referring clinicians have confidence in what follows the handoff.
- **Care-team workflow.** Service design across intake, care planning, coaching, documentation and escalation.
- **Commercial materials.** The partner-facing proposition, implementation experience, reporting and key collateral.
- **Design foundations.** Current-state journey mapping, friction analysis, a prioritized redesign backlog, wireframes and UI, a US service blueprint and US design principles.

**What Success Looks Like**

- Measurably improved conversion and comprehension across the patient journey.
- A prioritized redesign backlog that the product team is actively shipping.
- A US service blueprint and design principles adopted across the company.
- Partner-facing materials consistently at a professional standard.

**Who You Are**

- Seven or more years in product and service design, with a portfolio of shipped work, is required.
- Experience designing healthcare or other regulated consumer experiences.
- Demonstrated end-to-end journey and service-design work, beyond interface design alone.
- Strong visual craft across product UI and professional collateral.
- Comfortable working directly with engineering; experienced in fractional or consulting engagements.

**Details**

- **Type:** Fractional contract, ten to twenty hours per week, flexing around launch.
- **Location:** Remote, United States preferred.
- **Compensation:** Commensurate with experience, with potential for equity.
- **Reporting:** To the US CEO, working day to day with the Strategy & Operations Manager.

Co-Founder, CEO USA at Prosoma Digital Therapeutics

Andrzej Jonczyk

Co-Founder, Chief Strategy Officer & Head of USA

CFO | FCMA, CGMA | Digital Health | Strategy & Scale

Jakub Fcma

Cfo/coo

Co-Founder at Prosoma, improving patient quality of life and reducing costs in Oncology care

Emanuela Kufel

Co-Founder

Product / CX / Service Design Lead (Fractional)

Service design

Design Lead

💡 We are a global, interdisciplinary team of world-class scientists, psychologists, and engineers, as well as experienced and passionate new-tech entrepreneurs. We were brought together to deliver digital healthcare solutions at the forefront of innovation for oncology.

💡 In constant search for new solutions, our mission is to improve existing mental health care in the field by bridging the respective gaps and addressing emerging challenges and needs of stakeholders across the system.

💡 We believe that the future of cancer-related mental health care is digital, scalable, and patient-centered. Our solutions' potential for widespread impact allows them to not only enhance the patient’s quality of life but also to reduce healthcare costs and economic burdens, thus contributing to the overall resilience of healthcare systems.

Prosoma is a venture-backed digital health company improving the lives and treatment outcomes of people with cancer. Our flagship product, Living Well, is a clinically validated digital therapeutic that pairs a CE-certified application with personalized human coaching to treat the anxiety, stress and depression that accompany a cancer diagnosis. We operate across Europe and the United States and partner with health systems, insurers and pharmaceutical companies to make behavioral and supportive care a standard part of cancer treatment.

**We are hiring**

**Product / CX / Service Design Lead (Fractional)**

Fractional, 10 to 20 hours per week  ·  Remote  ·  Reports to the US Chief Executive Officer

*The Product / CX / Service Design Lead is a fractional role responsible for the quality and coherence of Prosoma's US experience across patients, providers, care teams and commercial partners. Working directly with the US CEO and the Strategy & Operations Manager, you will assess, prioritize and help ship improvements across the end-to-end patient experience and our partner-facing materials.*

**WHY PROSOMA**

- **Category-leading evidence.**

  Three completed randomized controlled studies, real-world reimbursed use in Germany, and clinically demonstrated reductions of 25 to 50 percent in patient anxiety, stress and depression.
- **Proven at scale.**

  More than 22,000 patients supported to date.
- **Strongly backed.**

  More than $17 million raised from leading healthcare investors, including Impact Ventures and Verge HealthTech Fund.
- **A defining US moment.**

  A commercial launch this September, a flagship implementation with a leading Southern California health system, an evidence collaboration with a nationally ranked academic medical center, and an established reimbursement pathway.

**WHAT YOU WILL OWN**

- **Patient experience.**

  The end-to-end journey from first digital touchpoint through registration, consent, intake, the application experience, coaching and follow-up.
- **Provider experience.**

  The referral journey, from awareness through referral and feedback, so that referring clinicians have confidence in what follows the handoff.
- **Care-team workflow.**

  Service design across intake, care planning, coaching, documentation and escalation.
- **Commercial materials.**

  The partner-facing proposition, implementation experience, reporting and key collateral.
- **Design foundations.**

  Current-state journey mapping, friction analysis, a prioritized redesign backlog, wireframes and UI, a US service blueprint and US design principles.

**WHAT SUCCESS LOOKS LIKE**

- Measurably improved conversion and comprehension across the patient journey.
- A prioritized redesign backlog that the product team is actively shipping.
- A US service blueprint and design principles adopted across the company.
- Partner-facing materials consistently at a professional standard.

**WHO YOU ARE**

- Seven or more years in product and service design, with a portfolio of shipped work, is required.
- Experience designing healthcare or other regulated consumer experiences.
- Demonstrated end-to-end journey and service-design work, beyond interface design alone.
- Strong visual craft across product UI and professional collateral.
- Comfortable working directly with engineering; experienced in fractional or consulting engagements.

**DETAILS**

- **Type**

  Fractional contract, ten to twenty hours per week, flexing around launch.
- **Location**

  Remote, United States preferred.
- **Compensation**

  Commensurate with experience, with potential for equity.
- **Reporting**

  To the US CEO, working day to day with the Strategy & Operations Manager.

Prosoma is an equal opportunity employer. We welcome candidates of every background and run a structured, evidence-based process.

United States

The role involves leading product and service design efforts for Prosoma's US operations, focusing on patient and provider experiences, care-team workflows, and commercial materials. It requires 10 to 20 hours per week and reports to the US CEO.

Prosoma

Jobs

Fractional Product / CX / Service Design Lead

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