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So Energy

## Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be **better**. Since then, we've grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we're not done! We're on the road to a net-zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability.

We're driven to do our best for our customers, for each other, and for our planet. That's why we've built a workplace culture that's supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our **six core values** that guide everything we do:

- **Clear**
- **Honest**
- **Ambitious**
- **Inquisitive**
- **Caring**
- **Sustainable**

### Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your **age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise**. Inclusion isn't just an initiative at So Energy. We strive to embed it throughout our entire culture.

## Interim Head of Solar and EV Installation

**Location**: Chiswick, London - Typically 2 days per week in the office

**Sponsorship:** We are unable to offer sponsorship for this role

**Reporting to:** Marketing Director

### The Role

The Head of Solar and EV Installation is responsible for end-to-end performance across So Energy's Solar and Storage and EV Charger installation business lines. This role leads an established team of specialists, covering the installation value proposition, sales, delivery, aftercare and commercial P&L performance.

### What you'll be getting up to in this role:

**Proposition Development**

- Oversee the Solar and Storage and EV Charger installation propositions, maintaining a compelling range of hardware, installation, aftercare and finance options.
- Collaborate with Propositions, Trading and Technology to build compelling smart tariffs supporting install cross-sell and CLTV.
- Ensure Solar and EV installation products deliver value to customers and a profitable contribution for So Energy.
- Support the wider So Energy brand proposition, building compelling proof points aligned to the commercial strategy.

**Commercial Performance**

- Own the P&L for Solar & Storage, EV charger installation and referral revenue, with end-to-end accountability for profitability.
- Lead forecasting and target setting for the installation business, working with SLT and finance to agree plans and budgets.
- Drive improvements in unit economics, bringing commercial discipline to the growth vs cost trade-offs.
- Support managers to deliver against sales and delivery targets, prioritising efforts and initiatives based on commercial impact.

**Sales, Delivery and Aftercare**

- Oversee the end-to-end journey for the Solar and EV charger installation, from lead-gen and sales to delivery and aftercare.
- Use data and insight to identify performance gaps and drive continuous improvement across the funnel.
- Work with Sales, Marketing and Technology to develop lead-gen capabilities and effective conversion from lead to sale.
- Ensure high-quality delivery, providing a great CX reflected by customer satisfaction and low failure and complaint rates.
- Identify and deliver commercial opportunities from industry schemes e.g. WHD, ensuring commercial value.
- Maintain accountability for installation risk, compliance, and industry accreditation e.g. MCS, Solar Consumer Code.

**Supplier Management**

- Cultivate partnerships with hardware providers, OEMs, installers and sector experts to support delivery of So Energy's goals.
- Leverage partnerships to enhance commercial capabilities, reduce operating costs and support innovation and growth.
- Negotiate commercially beneficial terms with suppliers to maximise value and minimise risk to So Energy.

**Team Leadership**

- Lead a high-performing team with a culture of ownership, accountability, innovation and collaboration.
- Set clear goals and expectations and coach managers to deliver outcomes, anticipate issues and solve problems.
- Take ownership of relevant governance and reporting to manage risks and ensure transparency on performance.

### You're a great match if:

- You have knowledge and experience in Solar and Storage and EV charger installation businesses.
- Relevant experience in lead gen, sales, operational delivery and commercial performance.
- Experience managing people, building supplier relationships and stakeholder management.
- Commercial awareness and analytical ability, with an eye for which levers to pull to deliver against targets.
- Awareness of regulatory and compliance requirements related to Solar and EV charger installation.

### What's in it for you?

**Smart Working Charters:**
- **Hybrid Working** – Every team has its own SPARK Working Charter. Ask your Talent Partner for more details.

**Growth & Development**
- **Dedicated Learning & Development Team** – Supporting your development through workshops, coaching and learning opportunities.
- **Learning Platform** – Access thousands of learning resources to help you build new skills and support your career development.
- **Educational Sponsorships** – Supporting professional development through initiatives such as Code First Girls.

**Pay & Reward**
- **Up to 10% Performance Bonus** – Based on both company and personal performance.
- **Annual Salary Reviews** – Helping ensure we remain competitive in the market.
- **Real Living Wage Employer** – Proud to be an accredited Real Living Wage employer.

**Time Off That Matters**
- **Your Birthday Off** – Because birthdays should be celebrated.
- **Three So Giving Days** – Paid time to support a cause that's important to you.
- **Enhanced Family Leave** – Supporting you through every stage of family life.

**Health & Wellbeing**
- **Employee Assistance Programme (EAP)** – Confidential support available 24/7, 365 days a year, including access to professional guidance and structured counselling support.
- **Wellbeing Resources via Perkbox** – Access a range of wellbeing articles, tools and guidance, alongside employee perks and discounts, all in one place.
- **Physical Wellbeing** – Free eye tests and annual flu vaccinations.
- **Menopause Policy** – Providing support and guidance for colleagues experiencing menopause.

**Belonging & Recognition**
- **Affinity Groups** – Connect with colleagues through our employee-led communities.
- **Monthly Social Events** – Bringing teams together and creating opportunities to connect.
- **Charitable Fundraising** – Supporting the communities we're proud to be part of.

Payment and Collections Operations Manager

Kathryn Waterhouse

Operations Manager

Operations Manager at So Energy

Lauryn Pitchell

RL100 Member | Talent Leader, Diversity advocate and possibly your future Colleague!

Jason Tunney

Head of Talent

Head of People Operations

Human Resources Director

Onboarding Operations Manager

Interim Head of Solar and EV Installation

🌟 Voted Sunday Times Best Places to Work 2024 🌟

We’re a London-based supplier of gas and 100% renewable electricity to homes around Great Britain, and we believe in honesty, transparency, and enabling our customers to make the move towards net zero. 

We’re the only energy supplier that empowers customers by allowing them to vote on how we source their renewable electricity. 

We're proud to say that we were one of the very first companies to sign up to the Energy Switch Guarantee, we offer the Warm Home Discount and we’re part of the Vulnerability Commitment. We're doing our best to help lead change in the energy industry for the better.

We’re working on new solutions like solar and EV and looking to future innovations that will be essential for a greener future. 

We’re a diverse, ambitious and supportive workforce that gets things done. If this sounds right up your street, then take a look at our current openings at https://apply.workable.com/so-energy/ 

We are an award-winning renewable energy supplier. See how much you could save by switching. Get a quote now!

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

**Location**: Chiswick, London - Typically 2 days per week in the office

**Sponsorship:** We are unable to offer sponsorship for this role

### **The Role**

The Head of Solar and EV Installation is responsible for end-to-end performance across So Energy’s Solar and Storage and EV Charger installation business lines. This role leads an established team of specialists, covering the installation value proposition, sales, delivery, aftercare and commercial P&L performance

Reporting to our Marketing Director

### **Why So Energy?**

So Energy was created in 2015 because we knew energy suppliers could be **better**. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our **six core** **values** that guide everything we do:

- **Clear**
- **Honest**
- **Ambitious**
- **Inquisitive**
- **Caring**
- **Sustainable**

### **What you’ll be getting up to in this role:**

**Proposition Development**

- Oversee the Solar and Storage and EV Charger installation propositions, maintaining a compelling range of hardware, installation, aftercare and finance options.

- Collaborate with Propositions, Trading and Technology to build compelling smart tariffs supporting install cross-sell and CLTV.

- Ensure Solar and EV installation products deliver value to customers and a profitable contribution for So Energy.

- Support the wider So Energy brand proposition, building compelling proof points aligned to the commercial strategy.

**Commercial Performance**

- Own the P&L for Solar & Storage, EV charger installation and referral revenue, with end-to-end accountability for profitability.

- Lead forecasting and target setting for the installation business, working with SLT and finance to agree plans and budgets.

- Drive improvements in unit economics, bringing commercial discipline to the growth vs cost trade-offs.

- Support managers to deliver against sales and delivery targets, prioritising efforts and initiatives based on commercial impact.

**Sales, Delivery and Aftercare**

- Oversee the end-to-end journey for the Solar and EV charger installation, from lead-gen and sales to delivery and aftercare.

- Use data and insight to identify performance gaps and drive continuous improvement across the funnel.

- Work with Sales, Marketing and Technology to develop lead-gen capabilities and effective conversion from lead to sale.

- Ensure high-quality delivery, providing a great CX reflected by customer satisfaction and low failure and complaint rates.

- Identify and deliver commercial opportunities from industry schemes e.g. WHD, ensuring commercial value.

- Maintain accountability for installation risk, compliance, and industry accreditation e.g. MCS, Solar Consumer Code.

**Supplier Management**

- Cultivate partnerships with hardware providers, OEMs, installers and sector experts to support delivery of So Energy’s goals.

- Leverage partnerships to enhance commercial capabilities, reduce operating costs and support innovation and growth.

- Negotiate commercially beneficial terms with suppliers to maximise value and minimise risk to So Energy.

**Team Leadership**

- Lead a high-performing team with a culture of ownership, accountability, innovation and collaboration.

- Set clear goals and expectations and coach managers to deliver outcomes, anticipate issues and solve problems.

- Take ownership of relevant governance and reporting to manage risks and ensure transparency on performance.

### **You’re a great match if:**

- You have knowledge and experience in Solar and Storage and EV charger installation businesses.
- Relevant experience in lead gen, sales, operational delivery and commercial performance.
- Experience managing people, building supplier relationships and stakeholder management.
- Commercial awareness and analytical ability, with an eye for which levers to pull to deliver against targets.
- Awareness of regulatory and compliance requirements related to Solar and EV charger installation.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

### **What’s in it for you?**

##### **Smart Working Charters:**

- **Hybrid Working** – Every team has its own SPARK Working Charter. Ask your Talent Partner for more details.

##### **Growth & Development**

- **Dedicated Learning & Development Team** – Supporting your development through workshops, coaching and learning opportunities.
- **Learning Platform** – Access thousands of learning resources to help you build new skills and support your career development.
- **Educational Sponsorships** – Supporting professional development through initiatives such as Code First Girls.

##### **Pay & Reward**

- **Up to 10% Performance Bonus** – Based on both company and personal performance.
- **Annual Salary Reviews** – Helping ensure we remain competitive in the market.
- **Real Living Wage Employer** – Proud to be an accredited Real Living Wage employer.

##### **Time Off That Matters**

- **Your Birthday Off** – Because birthdays should be celebrated.
- **Three So Giving Days** – Paid time to support a cause that's important to you.
- **Enhanced Family Leave** – Supporting you through every stage of family life.

##### **Health & Wellbeing**

- **Employee Assistance Programme (EAP)** – Confidential support available 24/7, 365 days a year, including access to professional guidance and structured counselling support.
- **Wellbeing Resources via Perkbox** – Access a range of wellbeing articles, tools and guidance, alongside employee perks and discounts, all in one place.
- **Physical Wellbeing** – Free eye tests and annual flu vaccinations.
- **Menopause Policy** – Providing support and guidance for colleagues experiencing menopause.

##### **Belonging & Recognition**

- **Affinity Groups** – Connect with colleagues through our employee-led communities.
- **Monthly Social Events** – Bringing teams together and creating opportunities to connect.
- **Charitable Fundraising** – Supporting the communities we're proud to be part of.

### **Diversity, Equity, Inclusion & Belonging**

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your **age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise**. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.

London

The Interim Head of Solar and EV Installation at So Energy is responsible for overseeing the performance of solar and EV charger installation business lines, managing a team, and ensuring profitability and customer satisfaction. The role involves proposition development, commercial performance management, sales and delivery oversight, supplier management, and team leadership.

So Energy

Jobs

Interim Head of Solar and EV Installation

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