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Ticketek Entertainment Group (TEG) is a Fan Experience Group, powered by digital, data, and technology, united by our purpose - We Partner to Make Life Better Live. With the Fan as our Star, TEG brings together Ticketek, TEG Touring, TEG Sport, TEG Experiences, and Ovation to create, promote, and power world-class live entertainment.

From global concert tours and major sporting events to immersive family and cultural experiences, TEG makes it easier for Fans to find, and attend unforgettable events.

TEG Pty Ltd Icon

TEG is a global leader in live entertainment, ticketing, digital, and data, providing fans with unforgettable experiences across concerts, sports, musicals, exhibitions, and e-sports. With over 30 brands operating in 40 countries and on six continents, TEG sells 30 million tickets annually at iconic venues, welcomes two million fans to its own venues, and connects entertainment and brand partners to new audiences each year.

Under its TEG Family umbrella, TEG offers live content, venues, ticketing services, digital solutions, and partnerships across the entertainment industry. Committed to environmental, social, and governance initiatives, TEG ensures a sustainable approach to its operations.

Stay updated with the latest industry news and TEG events, including festivals and artist announcements. Join TEG in celebrating the live experience and the power of entertainment worldwide. Visit TEG for more information on upcoming events and services.

Ticketek Entertainment Group

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Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime.

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

## The Role

As a Senior Product Designer in Ticketek's Product team, you'll help reimagine how fans discover, book and engage with live entertainment. You'll bring deep UX/UI and product-design expertise to two portfolios; Event Management & Core Ticketing, and Commerce & Experience — working in cross-functional squads across web, app and marketing to design intuitive, accessible and commercially effective experiences.

## Outcomes to Deliver

In this role, success looks like:

- Lead end-to-end UX and product design, from discovery through wireframes, prototypes and high-fidelity design that solves real problems and aligns with commercial goals.
- Partner with Product Managers, Engineers and cross-functional squads to deliver joined-up fan experiences, while briefing and reviewing the work of our external UX agency partners.
- Build and govern our design system to keep design consistent, scalable and reusable.
- Balance commercial outcomes (conversion, revenue uplift, digital adoption) with fan outcomes (ease, satisfaction, delight) to grow engagement and lifetime value.

## Capabilities to Bring

- 7+ years' experience in UX/Product Design roles, with proven end-to-end design expertise.
- Strong portfolio demonstrating high-quality product design work across web and mobile.
- Experience working in fast-paced, agile, cross-functional environments.
- Excellent stakeholder management and collaboration skills.
- Familiarity with Figma, Sketch, Adobe XD, or similar design tools.
- Deep familiarity with Design System and component library development, including accessibility compliance.
- Experience guiding or quality-assuring agency deliverables preferred.
- Strong understanding of digital commerce and customer experience in consumer-facing organisations

## Desirable additional experience:

- Previous delivery of service blueprints, customer journey maps or other similar CX process artefacts
- Experience with retail, entertainment, or ticketing verticals.
- Awareness of compliance standards (WCAG, GDPR, CCPA, Australian Privacy Act)

## Benefits

- **Front row perks:** Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
- **A global stage:** Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
- **Flexibility:** Hybrid and flexible working, with flexible hours where your role allows
- **Parental leave for everyone**: Paid leave for primary caregivers regardless of gender, with real support returning to work
- **Leave, your way:** Annual leave plus extras like birthday leave and purchase leave
- **Your backstage crew:** Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
- **Giving back:** One paid volunteer day a year to support our community
- **Your next act:** Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
- **Recognition that means something:** ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

**Location:** Hybrid, Sydney, New South Wales, Australia

Senior Product Designer- (6 month contract) - Workable Jobs

Senior Product Designer

Stakeholder Management

Figma

Senior Product Designer role at Ticketek Entertainment Group, focusing on UX/UI and product design for Event Management & Core Ticketing and Commerce & Experience portfolios. The position involves leading design projects, collaborating with cross-functional teams, and maintaining design systems.

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Senior Product Designer

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