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Ten Group

## About Ten Group

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

As the global leader in lifestyle management and concierge services, we support millions of members through our unique technology-enabled platform and the expertise of more than 1,000 colleagues across our global office network. Our members rely on us to unlock exceptional experiences, exclusive access and trusted recommendations across travel, dining, entertainment, retail and lifestyle.

**Our Strategy**

Ten's strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

**Our Culture & Values**

At Ten, our goal is simple: **to become the most trusted service business in the world.** We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth. Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

## Partnership Manager - Dining (6-Month Contract)

**Overview**

As our **Partnership Manager – Dining**, you'll play a key role in growing and managing Ten's portfolio of restaurant and hospitality partnerships across key markets. You'll identify exciting new opportunities, negotiate exclusive member benefits and experiences, and build long-term relationships with leading restaurants, hospitality groups and dining brands. Working closely with colleagues across Proposition, Marketing, Client Services and Operations, you'll ensure our dining partnerships deliver exceptional value for both our members and our commercial partners.

**\*This role is initially offered on a fixed-term contract. While not guaranteed, there may be the opportunity for the position to become permanent, subject to business requirements and individual performance.\***

### **ESSENTIAL DUTIES AND RESPONSIBILITIES:**

**Dining Partnership Development & Management**

- Identify, develop and secure new partnerships with premium restaurants, hospitality groups and dining experience providers.
- Negotiate exclusive member offers, preferred access and unique dining experiences.
- Build strong, long-term relationships that deliver ongoing commercial value and exceptional member experiences.
- Regularly review the quality and performance of existing partnerships, identifying opportunities to strengthen or expand them.

**Member & Client Value**

- Ensure partnerships align with Ten's premium service standards and client expectations.
- Develop compelling dining benefits and experiences across priority markets.
- Use member feedback and market insights to continually improve the dining proposition.
- Work with internal teams to promote partner offers and maximise member engagement.

**Market Insight & Commercial Awareness**

- Stay up to date with dining, hospitality and luxury lifestyle trends.
- Monitor competitor activity and emerging opportunities within the market.
- Assess potential partnerships using commercial judgement, member demand and long-term strategic value.
- Contribute fresh ideas that enhance Ten's dining proposition and support business growth.

**Cross-Functional Collaboration**

- Partner closely with Marketing, Client Services, CRM, Proposition and Operations to successfully launch and manage partnerships.
- Support client initiatives by providing partnership expertise and market insight.
- Share best practice across regions to continuously improve partnership quality and consistency.
- Represent Ten professionally with partners and internal stakeholders.

**Performance Measurement & Optimisation**

- Monitor partnership performance against agreed objectives and KPIs.
- Analyse engagement, commercial performance and member feedback to identify improvement opportunities.
- Produce regular updates on partnership activity, value delivered and future opportunities.
- Continuously refine partnership strategies to maximise member engagement and commercial success.

### **Requirements**

**Skills & Qualifications**

- Bachelor's degree in Business Administration, Marketing, Hospitality, Commercial Management, or a related field, or equivalent professional experience.
- 5+ years' experience in partnership management, business development, account management, hospitality, luxury lifestyle, dining, travel, events, or other commercially focused roles.
- Experience developing partnerships with restaurants, hospitality groups, premium brands, or member-focused propositions is highly desirable.
- Proven ability to identify, negotiate, onboard and manage high-quality commercial partnerships that deliver value for both customers and the business.
- Strong understanding of the dining, hospitality, luxury lifestyle or premium service sectors, with a genuine passion for creating exceptional customer experiences.
- Commercially minded, with the ability to evaluate partnership opportunities based on member value, commercial potential and long-term business impact.
- Excellent relationship-building, negotiation and stakeholder management skills, with confidence engaging senior internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to use data, market insights and customer feedback to inform decisions and optimise partnership performance.
- Highly organised, with excellent project management skills and the ability to manage multiple priorities, deadlines and partner relationships simultaneously.
- Strong written and verbal communication skills, with excellent attention to detail and the ability to present ideas clearly and professionally.
- A collaborative team player who enjoys working cross-functionally with colleagues across Marketing, Client Services, CRM, Operations and Proposition teams.
- Comfortable working in a fast-paced, international environment, adapting to changing business priorities and market opportunities.
- Proficient in Microsoft Office (particularly Excel, Word and PowerPoint) and confident using CRM platforms or other business systems.
- Experience working within a global business or matrix organisation would be advantageous.

**Work Arrangement**

- Hybrid role based in London, England, United Kingdom
- This role requires candidates to commute to the office at least 3-4 days per week. This is a non-negotiable requirement.
- A secure home office at your confirmed address, free from background noise or other distractions when working remotely
- Internet service must meet minimum requirements and minimum speed check must be completed

### **Benefits**

- A competitive salary will be offered depending on experience
- Flexible work arrangements including Hybrid work possibilities
- Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
- One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year
- Access to lots of great travel and entertainment discounts as our clients' members would
- Be part of our global, dynamic, and inclusive Team, with diversity at its core
- Possibility of growth within a dynamic and international company

Head of Talent Acquisition | Ten Lifestyle Group

Bruna Panacho

Ten Lifestyle Group

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