Fractional Product Manager

Role Summary

You will lead product direction and day-to-day execution across Harmony's customer experience, core workflows, and web presence. This is a hands-on role for someone who can do discovery, define strategy, drive prioritization, write crisp requirements, and ship with engineering while maintaining a strong design bar.

You will be expected to find and validate latent needs, translate market signals into a clear roadmap, and ensure that what we ship is cohesive, usable, and consistent across channels.

What You Will Own

Strategy and prioritization

• Define and continuously refine the product strategy in partnership with the CEO and leadership team.
• Build a roadmap grounded in customer value, market pull, and measurable outcomes.
• Drive prioritization using clear frameworks (impact, risk, effort, urgency), and make tradeoffs explicit.
• Identify latent needs through patterns in customer conversations, usage, and operational pain.

Customer engagement and discovery

• Lead customer discovery across pilots and production deployments, including stakeholder interviews and workflow mapping.
• Turn qualitative input into sharp product hypotheses, experiments, and validated requirements.
• Partner with sales and customer success to shape messaging, packaging, and the land-and-expand journey.

Execution with engineering

• Translate strategy into executable epics, user stories, acceptance criteria, and release plans.
• Run product rituals that keep delivery focused (planning, grooming, sprint reviews, retros, launch readiness).
• Align engineering work to customer outcomes while protecting quality, reliability, and security expectations.
• Drive tight feedback loops post-launch: instrumentation, learning, iteration.

UX cohesion across product and web presence

• Maintain a consistent UX narrative and interaction quality from product experiences to onboarding content to the website.
• Ensure product language, workflows, and visuals feel like a capable coworker, not a tool.
• Collaborate with designers and marketing to keep positioning and UX aligned.

Required Qualifications

• 5+ years in product management or product leadership roles, with meaningful ownership of strategy and delivery.
• Proven experience shipping products with engineering teams, ideally in B2B SaaS and enterprise environments.
• Strong discovery skills: interviews, workflow analysis, hypothesis testing, and translating insight into product decisions.
• Demonstrated ability to drive prioritization and make hard tradeoffs with incomplete information.
• Degree in Design (UX, Interaction, Product, or related) or equivalent practical design training with a strong portfolio of product work.
• High design judgment: usability, clarity, consistency, and quality bar for end-to-end experiences.
• Excellent written and verbal communication, especially in ambiguous, fast-moving environments.

Preferred Qualifications

• Experience building AI-powered or agentic workflows, especially across email, chat, and enterprise tools.
• Familiarity with enterprise procurement, security constraints, and stakeholder complexity.
• Experience with onboarding, activation loops, and land-and-expand motions.
• Comfort defining lightweight UX standards or design systems in a startup environment.

Compensation and Benefits

• Competitive salary and equity, calibrated to experience and location.
• Flexible PTO, and the gear you need.
• Travel for customer onsite work, typically 20 to 50 percent.

Work Arrangement

• Contract position
• Boston, United States (hybrid)
• Startup pace, high collaboration, high accountability