Job Description

Product / CX / Service Design Lead (Fractional)

Role Overview

Fractional, 10 to 20 hours per week · Remote · Reports to the US Chief Executive Officer

The Product / CX / Service Design Lead is a fractional role responsible for the quality and coherence of Prosoma's US experience across patients, providers, care teams and commercial partners. Working directly with the US CEO and the Strategy & Operations Manager, you will assess, prioritize and help ship improvements across the end-to-end patient experience and our partner-facing materials.

What You Will Own

Patient experience. The end-to-end journey from first digital touchpoint through registration, consent, intake, the application experience, coaching and follow-up.
Provider experience. The referral journey, from awareness through referral and feedback, so that referring clinicians have confidence in what follows the handoff.
Care-team workflow. Service design across intake, care planning, coaching, documentation and escalation.
Commercial materials. The partner-facing proposition, implementation experience, reporting and key collateral.
Design foundations. Current-state journey mapping, friction analysis, a prioritized redesign backlog, wireframes and UI, a US service blueprint and US design principles.

What Success Looks Like

Measurably improved conversion and comprehension across the patient journey.
A prioritized redesign backlog that the product team is actively shipping.
A US service blueprint and design principles adopted across the company.
Partner-facing materials consistently at a professional standard.

Who You Are

Seven or more years in product and service design, with a portfolio of shipped work, is required.
Experience designing healthcare or other regulated consumer experiences.
Demonstrated end-to-end journey and service-design work, beyond interface design alone.
Strong visual craft across product UI and professional collateral.
Comfortable working directly with engineering; experienced in fractional or consulting engagements.

Details

Type: Fractional contract, ten to twenty hours per week, flexing around launch.
Location: Remote, United States preferred.
Compensation: Commensurate with experience, with potential for equity.
Reporting: To the US CEO, working day to day with the Strategy & Operations Manager.

About the Company

Prosoma is a venture-backed digital health company improving the lives and treatment outcomes of people with cancer. Our flagship product, Living Well, is a clinically validated digital therapeutic that pairs a CE-certified application with personalized human coaching to treat the anxiety, stress and depression that accompany a cancer diagnosis. We operate across Europe and the United States and partner with health systems, insurers and pharmaceutical companies to make behavioral and supportive care a standard part of cancer treatment.

Why Prosoma

Category-leading evidence. Three completed randomized controlled studies, real-world reimbursed use in Germany, and clinically demonstrated reductions of 25 to 50 percent in patient anxiety, stress and depression.
Proven at scale. More than 22,000 patients supported to date.
Strongly backed. More than $17 million raised from leading healthcare investors, including Impact Ventures and Verge HealthTech Fund.
A defining US moment. A commercial launch this September, a flagship implementation with a leading Southern California health system, an evidence collaboration with a nationally ranked academic medical center, and an established reimbursement pathway.

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