Interim Director of Engineering
Job Description
Role
Who you are
- Skilled Engineering Leader: Extensive experience leading mid to large, distributed engineering teams in a technology-focused company
- Strategic Thinker: Ability to define and deliver an engineering strategy that aligns with the company's purpose and goals
- Technical Skills: Understanding of modern software development practices, architectures, and infrastructure, with the ability to make informed technical decisions
- Consumer-Centric: A deep appreciation for how engineering decisions shape the experiences of end-users and a commitment to building intuitive, scalable products
- Collaborative Leader: Interpersonal and communication skills, with the ability to direct cross-functional initiatives and collaborate seamlessly across teams
- Data-Driven: Analytical skills, with extensive experience in using data to inform strategy and decision-making
- You constantly look to raise the bar for yourself and those around you in everything you do
- You believe that diversity in teams is a key to effective performance
- You promote a culture of continuous feedback and learning
- Even if you don't feel you meet all the requirements, we'd still really like to hear from you
What the job involves
- As a Director of Engineering at Trustpilot, you will play a key role in shaping and executing our engineering strategy, ensuring our teams are empowered to innovate and deliver at scale
- You'll lead, inspire, and empower skilled engineering leaders and their teams to build reliable, secure, and high-performing technology that advances Trustpilot's mission forward
- Your leadership will help define how our platform evolves, enabling us to connect people and businesses globally while enhancing trust online
- At Trustpilot, Engine 2 is responsible for scaling Trustpilot's B2B app offering. It encompasses seven cross-functional teams: Growth Monetisation, Growth Adoption, Digital Business, Reviews and Core, Product Reviews Foundations, Data Insights, and Enterprise Experience
- As the Engineering Leader for Engine 2, you would play a key role in collaborating with cross-functional counterparts across product, data, design, and security to drive adoption, monetisation, and long-term customer value, with a strong emphasis on sustainable growth and high-quality execution
Strategic Leadership:
- Develop and implement the engineering strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust
- Drive technical innovation across engineering teams, ensuring the adoption of modern practices, tools, and architectures to support Trustpilot's growth and scalability
- Partner with product and business leaders to align engineering roadmaps with strategic company goals
Operational Excellence:
- Oversee the delivery of high-quality software solutions, ensuring timely completion while maintaining a focus on reliability, performance, and security
- Implement processes and best practices to optimize the software development lifecycle, promoting efficiency, collaboration, and continuous improvement, promoting accountability across teams
Team Management:
- Lead and inspire a team of engineering managers, staff engineers, and their respective teams, promoting a culture of innovation, inclusion, and growth
- Mentor and develop engineering leaders to advance technical capabilities and technical proficiency across the organization
- Build an engineering culture that prioritizes collaboration, learning, and a consistent focus on customer value
Global Growth:
- Collaborate with cross-functional teams to expand Trustpilot's platform and adapt to the needs of diverse global markets
- Scale engineering operations to support growth, including entering new markets and building new capabilities
- Establish partnerships across the organization, including with Legal, Product, Data Science, and Marketing, to align engineering efforts with broader business plans
Innovation and Problem Solving:
- Drive the technical vision for Trustpilot, leveraging data and emerging technologies to create substantial benefits
- Address complex engineering problems by promoting a problem-solving culture, encouraging experimentation, and leveraging user feedback
- Promote sustainability and scalability in all aspects of engineering
Position Details:
- Contract Length: 9 months
- Level: Senior and Expert
- Location: London
- Salary: Not provided (benchmark range for Engineering Management Expert/Senior: £90k-£160k)
About the Company
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
About Trustpilot
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Company Culture & Values
- You believe that diversity in teams is a key to effective performance
- Promote a culture of continuous feedback and learning
- Build an engineering culture that prioritizes collaboration, learning, and a consistent focus on customer value
Company Benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you'd like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)