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Trustpilot was founded in 2007 with a vision to create an independent currency of trust. We're a digital platform that brings businesses and consumers together to foster trust and inspire collaboration.

Trustpilot Icon

Trustpilot Symbol

Trustpilot is a digital platform founded in 2007 with a mission to foster trust and collaboration between businesses and consumers. Our vision was to create an independent currency of trust, and today, we continue to bring people and companies together to create ever-improving experiences for everyone. As a free and open platform, Trustpilot hosts reviews that empower consumers to shop with confidence and provide valuable insights to help businesses enhance the experiences they offer. The more consumers use our platform and share their opinions, the more opportunities businesses have to earn the trust of consumers worldwide. Headquartered in Copenhagen, Trustpilot has offices in London, New York, Denver, Vilnius, Berlin, Melbourne, Edinburgh, Milan, and Amsterdam. With over 167 million reviews and 714,000+ websites reviewed, we are committed to continuously improving based on the feedback we receive. Join the Trustpilot community and be part of a transparent environment where consumers can share their experiences and businesses can create better experiences for everyone.

Trustpilot

Trustpilot Logo

## Company mission

To bring people and businesses closer together to create ever-improving experiences for everyone.

Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.

The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.

Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.

### Company benefits

- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you'd like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)

## Role

### Who you are

- Experienced campaign leader: You have a proven track record in campaign management or marketing operations, ideally within a global or SaaS organization
- Strategic project manager: You are skilled at leading multi-channel campaigns from initial planning through to post-launch reporting
- Collaborative communicator: You excel at managing cross-functional teams and external partners, remaining calm and positive under pressure
- Process-oriented: You're comfortable using tools like Jira, Google Sheets, Asana, or monday.com to create structure and drive operational excellence
- Change-agile: You bring a natural curiosity to your work and are keen to adapt your approach as our operating model and organizational processes evolve
- Data-informed: You have a strong understanding of creative workflows and are comfortable working with performance reporting dashboards
- Versatile contributor: You are equally comfortable engaging in high-level creative discussions as you are in detailed operational planning
- We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

### What the job involves

- 12-month FTC
- The way that marketing gets done is changing
- We're looking for an FTC Global Campaign Manager who can help us on our transformation journey to embrace agentic marketing
- Over these 12 months, you'll plug into complex and exciting projects that drive our marketing organisation, and entire business, forward
- It's a pivotal role for someone with a bold growth mindset and both a confidence and curiosity about best practice marketing operations
- Trustpilot's Studio is looking for a Global Campaign Manager to lead the planning and delivery of high-impact marketing campaigns that reach millions
- As a critical member of our Marketing team, you'll drive alignment between brand, product, and commercial priorities, ensuring our message remains consistent across global markets
- You'll be the operational engine behind our most ambitious projects, turning high-level strategies into actionable results while helping us evolve how we work
- If you are motivated by creating structure that enables world-class creativity, we want to hear from you
- The Global Campaign Manager leads the end-to-end coordination and delivery of high-impact global marketing campaigns within Trustpilot's Studio
- Lead end-to-end campaign execution by translating brand and product strategies into actionable project plans and deliverables
- Investigate and make business cases for how AI models and tools can help us deliver excellent marketing
- Drive global alignment by partnering with regional leads and channel owners to ensure consistent rollouts and messaging across all markets
- Manage project lifecycles by scoping timelines, identifying risks, and proactively removing blockers to ensure on-time, high-quality delivery
- Optimize Studio operations by refining planning frameworks and workflow systems to improve efficiency and resource allocation in collaboration with the Marketing Operations team
- Maintain central visibility through a campaign calendar and reporting dashboard to track progress, assets, and key milestones aligned to Marketing Operations defined standards
- Manage budget and external talent, tracking expenditures and overseeing relationships with freelancers or vendors as needed

Trustpilot Global Campaign Manager | Welcome to the Jungle (formerly Otta)

Campaign Management

Marketing Operations

Project Manager

Global Marketing

Enabling the teams to work together effortlessly

Asana

The role involves leading the planning and delivery of high-impact marketing campaigns for Trustpilot over a 12-month fixed-term contract. Responsibilities include managing cross-functional teams, optimizing operations, and ensuring global alignment in marketing strategies.

Interim Global Campaign Manager

Marketing

## Company mission

To bring people and businesses closer together to create ever-improving experiences for everyone.

## About Trustpilot

Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.

The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.

Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.

## Company benefits

- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you'd like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)

## Who you are

- Skilled Engineering Leader: Extensive experience leading mid to large, distributed engineering teams in a technology-focused company
- Strategic Thinker: Ability to define and deliver an engineering strategy that aligns with the company's purpose and goals
- Technical Skills: Understanding of modern software development practices, architectures, and infrastructure, with the ability to make informed technical decisions
- Consumer-Centric: A deep appreciation for how engineering decisions shape the experiences of end-users and a commitment to building intuitive, scalable products
- Collaborative Leader: Interpersonal and communication skills, with the ability to direct cross-functional initiatives and collaborate seamlessly across teams
- Data-Driven: Analytical skills, with extensive experience in using data to inform strategy and decision-making
- You constantly look to raise the bar for yourself and those around you in everything you do
- You believe that diversity in teams is a key to effective performance
- You promote a culture of continuous feedback and learning
- Even if you don't feel you meet all the requirements, we'd still really like to hear from you

## What the job involves

- As a Director of Engineering at Trustpilot, you will play a key role in shaping and executing our engineering strategy, ensuring our teams are empowered to innovate and deliver at scale
- You'll lead, inspire, and empower skilled engineering leaders and their teams to build reliable, secure, and high-performing technology that advances Trustpilot's mission forward
- Your leadership will help define how our platform evolves, enabling us to connect people and businesses globally while enhancing trust online
- At Trustpilot, Engine 2 is responsible for scaling Trustpilot's B2B app offering. It encompasses seven cross-functional teams: Growth Monetisation, Growth Adoption, Digital Business, Reviews and Core, Product Reviews Foundations, Data Insights, and Enterprise Experience
- As the Engineering Leader for Engine 2, you would play a key role in collaborating with cross-functional counterparts across product, data, design, and security to drive adoption, monetisation, and long-term customer value, with a strong emphasis on sustainable growth and high-quality execution

### Strategic Leadership:
- Develop and implement the engineering strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust
- Drive technical innovation across engineering teams, ensuring the adoption of modern practices, tools, and architectures to support Trustpilot's growth and scalability
- Partner with product and business leaders to align engineering roadmaps with strategic company goals

### Operational Excellence:
- Oversee the delivery of high-quality software solutions, ensuring timely completion while maintaining a focus on reliability, performance, and security
- Implement processes and best practices to optimize the software development lifecycle, promoting efficiency, collaboration, and continuous improvement, promoting accountability across teams

### Team Management:
- Lead and inspire a team of engineering managers, staff engineers, and their respective teams, promoting a culture of innovation, inclusion, and growth
- Mentor and develop engineering leaders to advance technical capabilities and technical proficiency across the organization
- Build an engineering culture that prioritizes collaboration, learning, and a consistent focus on customer value

### Global Growth:
- Collaborate with cross-functional teams to expand Trustpilot's platform and adapt to the needs of diverse global markets
- Scale engineering operations to support growth, including entering new markets and building new capabilities
- Establish partnerships across the organization, including with Legal, Product, Data Science, and Marketing, to align engineering efforts with broader business plans

### Innovation and Problem Solving:
- Drive the technical vision for Trustpilot, leveraging data and emerging technologies to create substantial benefits
- Address complex engineering problems by promoting a problem-solving culture, encouraging experimentation, and leveraging user feedback
- Promote sustainability and scalability in all aspects of engineering

**Contract:** 9 Month Contract
**Location:** London
**Level:** Senior and Expert level

Trustpilot Director of Engineering | Welcome to the Jungle (formerly Otta)

Engineering Manager

The role is a 9-month contract for a Director of Engineering at Trustpilot, based in London. The position involves strategic leadership, operational excellence, team management, and global growth responsibilities. The candidate will lead engineering teams to innovate and deliver high-quality technology solutions.

Interim Director of Engineering

Engineering

## Company mission

To bring people and businesses closer together to create ever-improving experiences for everyone.

## Company Overview

Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.

The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.

Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.

## Company Benefits

- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you'd like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)

## Role

### Who you are

- If you're a strategic thinker who can balance legal rigour with commercial pragmatism, enjoys tackling sophisticated legal challenges, and wants to help shape how a global platform scales its commercial relationships, we'd love to hear from you
- Qualified to practice law in England & Wales or Scotland
- 5-9 years of relevant post-qualified legal experience (PQE), with a strong background in commercial law gained in-house (preferably in the technology sector) or at a top-tier law firm serving technology clients
- Expertise in SaaS agreements, software licensing, data processing agreements (and related privacy compliance requirements), and complex technology transactions, including data licensing and strategic partnership relationships
- Proven track record of leading high-stakes negotiations and managing sophisticated commercial relationships
- Strong business acumen with the ability to provide commercially-focused legal advice that drives business outcomes
- Excellent leadership and mentoring skills with experience developing junior colleagues
- Outstanding communication and relationship-building abilities across all organisational levels
- Fluency in English (written and spoken)
- Experience across multiple jurisdictions, particularly in international technology markets
- Background in marketplace, platform, or review/ratings businesses
- Familiarity with AI, ML, or emerging technology legal frameworks
- Experience with legal technology tools and contract lifecycle management systems
- Additional language skills
- We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!

### What the job involves

- We're looking for an experienced Senior Legal Counsel to join our Commercial Legal team on a 12-month fixed term contract
- This is a pivotal role for a seasoned commercial lawyer who thrives on complex negotiations, strategic thinking, and driving legal innovation at scale. You'll be instrumental in supporting Trustpilot's continued growth, working with enterprise clients, strategic partners, and key stakeholders while helping to shape our legal frameworks for the future
- Sitting at the intersection of law, business strategy, and operational excellence, this role offers the opportunity to make a significant impact on how we contract and partner globally. You'll lead on high-value, complex commercial agreements, mentor junior team members, and drive initiatives that enhance our legal operations and commercial processes
- Lead complex commercial negotiations including enterprise customer agreements, strategic partnerships, and high-value supplier arrangements
- Drive legal strategy and innovation by developing scalable frameworks, templates, and processes that support business growth while managing risk effectively
- Act as senior advisor to commercial, partnership, procurement, and marketing teams, providing strategic legal guidance on business-critical initiatives
- Mentor and develop junior legal team members, fostering a collaborative and high-performing team environment
- Lead cross-functional projects including the development and enhancement of partnership programs, referral frameworks, and commercial product initiatives
- Champion legal technology and process improvement to deliver efficient, innovative solutions for contracting at scale
- Support business development by participating in key client meetings and submissions, RFP responses, and strategic partnership discussions
- Collaborate globally with Commercial Legal colleagues based in other regions, and our wider Trust, Legal and Privacy teams to ensure consistency and best practice across Trustpilot's international operations

**Position Details:**
- 12-month fixed-term contract
- Location: London
- Level: Senior and Expert
- Compensation: Salary not provided + Bonus

Global Talent Leader | Acquisition | Transformation | Strategy | Optimisation |

Tom Heath

Head of Talent Acquisition

Director of Talent Acquisition

Hayford Donkor

Talent Acquisition Manager, Executive Hiring @ Trustpilot 🚀🌟

Sara Kjer

Talent Acquisition Manager, Executive Hiring

People Operations Manager

Global People Operations Leader

Head of HR - UK Region & Global Product, Technology & Digital Enablement

Senior Commercial Operations Manager

Commercial Operations Manager

Operations Manager | Global Customer Experience

CX QA and Operations Manager

Trustpilot Senior Legal Counsel | Welcome to the Jungle (formerly Otta)

Licensing

Strategic Partnerships

General Counsel

An experienced Senior Legal Counsel is needed for a 12-month fixed-term contract at Trustpilot in London. The role involves leading complex commercial negotiations, driving legal strategy, and mentoring junior team members. Expertise in SaaS agreements and technology transactions is required.

Trustpilot

About Trustpilot

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Interim Senior Legal Counsel

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