Interim Senior Implementation Specialist, Process & AI

Role

Who you are

• You Start with People: You care about helping customers and colleagues have a smoother, more reliable implementation experience
• You Own It, Together: You take responsibility for your part of the delivery, follow through on actions, and work closely with others to keep things moving
• You believe that Clear Is Kind: You ask good questions, communicate clearly, and raise issues early when something doesn't look right
• You're comfortable in the detail: You like being close to the operational core of delivery and bring strong attention to detail
• You're hands-on and practical: You're happy getting stuck into build, configuration, administration and data-related work
• You've got a process improvement mindset: You naturally notice where work is messy, duplicated or overcomplicated and want to improve it
• You use AI sensibly: You're interested in AI and automation as practical tools that remove friction, improve quality and save time
• You stay organised across moving parts: You're confident following through actions, keeping delivery organised and supporting multiple workstreams
• You document well: You bring strong written communication and documentation skills and understand the value of keeping knowledge reusable
• You collaborate well: You work effectively with Implementation Managers and the wider team, and you're confident supporting delivery without compromising quality or control

What the job involves

• We're looking for a Senior Implementation Specialist, Process & AI to play a hands-on role in the build and delivery of customer implementations
• Working closely with Implementation Managers, you'll help turn approved solution designs into live, working customer setups while increasing delivery capacity and improving consistency across the team
• This role sits right at the heart of implementation delivery
• It isn't a pure admin role, and it isn't a pure solution design role either. It's a practical delivery support role with real responsibility for build activity, configuration support, data preparation, testing support, documentation and internal coordination
• Alongside that, there's a clear improvement mission: spotting friction, duplication and manual effort, then helping redesign the way we work using AI, automation, templates and stronger operational discipline
• Let's be clear from the start: this isn't a passive coordination role. You'll be in the detail of implementations, helping delivery move forward day to day while also identifying where processes can be smarter, cleaner and more scalable
• You are the builder, the improver, and the person helping the wider team execute more effectively

Key Responsibilities

• Supporting implementation delivery: Helping build and configure Rotageek and ELMO solutions in line with approved solution designs and delivery plans
• Turning designs into live setups: Working alongside Implementation Managers to translate approved designs into accurate system setup and build-ready activity
• Owning detailed delivery tasks: Supporting configuration tasks, data preparation, data uploads, validation activity, build administration and delivery follow-through
• Keeping delivery artefacts sharp: Preparing and maintaining trackers, specifications, templates, test scripts, issue logs and handover documentation
• Supporting testing and go-live readiness: Helping with testing cycles, defect tracking, UAT preparation and go-live readiness activity
• Raising risks early: Carrying out build-related tasks with care and consistency, while escalating gaps, ambiguities and risks early
• Driving clean handovers: Helping ensure implementation work is completed accurately, documented properly and handed over cleanly
• Building repeatable ways of working: Contributing to a more structured, repeatable build process across the team
• Working closely with Implementation Managers: Taking ownership of defined build, coordination and follow-up tasks that keep active projects moving
• Reviewing and redesigning process: Using hands-on involvement in delivery to spot clunky, inconsistent, repetitive or overly manual ways of working, then helping shape more efficient alternatives
• Standardising smarter delivery: Creating checklists, templates, playbooks, clearer documentation and stronger controls that improve speed, clarity, quality and repeatability
• Using AI and automation practically: Identifying real opportunities to use AI and automation to reduce manual effort across documentation, validation, data handling, quality checks, build preparation, reporting and knowledge capture
• Creating reusable tools: Helping build prompts, templates, workflows and automations that improve consistency and save time
• Improving team adoption: Supporting the team in adopting smarter ways of working that are genuinely useful in practice
• Maintaining delivery discipline: Keeping implementation records, build notes, actions, risks and supporting documents accurate, complete and easy to use
• Improving visibility: Helping surface recurring delivery issues, blockers and improvement opportunities through strong documentation and pattern recognition

Work Arrangement

• 12 Month Fixed-Term Contract
• Remote from UK
• Senior and Expert level

Application Process

• We usually respond within two weeks
• Screening Call: Virtual via Google Meet with one of our team to have a friendly chat, learn more about your experience, what excites you about the role, and how you align with our people-first culture
• Competency Interview: Online you'll meet the hiring manager and we'll dive into your experience, how you approach implementation delivery, and how you think about process improvement, AI and operational quality. This is also your chance to ask us anything about the role and company
• Final Stage Interview: In person or virtual, you'll meet the hiring manager and members of the wider team. It's a chance to get to know us better, understand the role in more depth, and talk through how you'd help improve the way we deliver implementations

Benefits

• Work from home, work from a coffee shop, work where suits you. We also provide global co-working membership if desired
• Unlimited holiday: 25 days holiday + 1 extra on your birthday (excl. bank holidays) — We believe plenty of holidays set us up for success so allow annual leave requests above this as part of our unlimited leave policy
• £250 WFH setup budget + all the hardware you need
• Enhanced parental leave
• Private medical insurance with Vitality and support for mental health