Steve Cooke

Experience

• 

  Chewy

  VP, Infrastructure Technology & CISO

  Sep 2014 - Jan 2021

  At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.

  • Reporting into the founders I was the first IT leader hired at Chewy.com, tasked with building, scaling and leading the required technology, servcies and people to support 100%+ YoY revenue growth.
  • As part of the Chewy leadership team, helped scale the businesses revenue from $150m to $8b+, hire 150 team members to over 20k and grow IT from 5 people to 1k+
  • Areas of responsibility: Cloud Platforms, Infrastructure Engineering, Service Delivery, Security & Compliance, Database Engineering, Corporate Systems, PMO and Fulfillment Technology.
• 

  HomeServe USA

  VP, Infrastructure Services

  Jan 2014 - Sep 2014

  Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer.At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com.Connect with us:Facebook: @HomeServeUSATwitter @HomeServeUSAInstagram: @homeserve_usaFor B2B news and information, follow us on Twitter @HomeServeUSNews.

• 

  HomeServe USA

  Director of Infrastructure Services

  Nov 2011 - Jan 2014

  Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer.At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com.Connect with us:Facebook: @HomeServeUSATwitter @HomeServeUSAInstagram: @homeserve_usaFor B2B news and information, follow us on Twitter @HomeServeUSNews.

• 

  HomeServe USA

  Director of IT Architecture and Security

  Mar 2011 - Nov 2011

  Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer.At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com.Connect with us:Facebook: @HomeServeUSATwitter @HomeServeUSAInstagram: @homeserve_usaFor B2B news and information, follow us on Twitter @HomeServeUSNews.

• 

  HomeServe Plc

  International Infrastructure Manager

  Apr 2010 - Mar 2011

  HomeServe EMEA makes home repairs and improvements easy. It is a leading provider of repair and maintenance policies, HVAC installation, financing and servicing, and emergency and on-demand home assistance. Together with its new owner, Brookfield Infrastructure, HomeServe is investing in residential infrastructure to make homes greener and more comfortable. HomeServe EMEA operates in the UK, France, Belgium, Spain, Portugal, Germany and Japan. It serves 3.6m Membership customers in Europe for whom it does 4 jobs every minute. It has 10,000 expert tradespeople at customers' disposal, works with 70 utility and other affinity partners and owns 57 local HVAC businesses.

• 

  HomeServe UK

  Group IT Support Manager

  Mar 2009 - Mar 2010

  As one of the UK’s leading home assistance providers, over one and a half million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home. In the UK we have over 3,000 employees, offices in Walsall (our Head Office), Preston, Leeds, London and Nottingham, and engineers across the UK. As a result of ratings from our People, for the second year running we've been awarded a place on Glassdoor's 'Best Place to Work' list. For more than 25 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through our own nationwide network of HomeServe approved engineers. An independent survey from the Institute of Customer Service said HomeServe is recognised as the most improved of all companies in the “Services” sector since 2014, demonstrating that we are delivering on our Customer Charter, a set of promises our People live by to ensure that the Customer is truly at the centre of everything we do.

• 

  HomeServe UK

  IT Manager

  Jan 2005 - Mar 2009

  As one of the UK’s leading home assistance providers, over one and a half million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home. In the UK we have over 3,000 employees, offices in Walsall (our Head Office), Preston, Leeds, London and Nottingham, and engineers across the UK. As a result of ratings from our People, for the second year running we've been awarded a place on Glassdoor's 'Best Place to Work' list. For more than 25 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through our own nationwide network of HomeServe approved engineers. An independent survey from the Institute of Customer Service said HomeServe is recognised as the most improved of all companies in the “Services” sector since 2014, demonstrating that we are delivering on our Customer Charter, a set of promises our People live by to ensure that the Customer is truly at the centre of everything we do.

• 

  HomeServe UK

  Network and Systems Engineer

  Jan 2004 - Jan 2006

  As one of the UK’s leading home assistance providers, over one and a half million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home. In the UK we have over 3,000 employees, offices in Walsall (our Head Office), Preston, Leeds, London and Nottingham, and engineers across the UK. As a result of ratings from our People, for the second year running we've been awarded a place on Glassdoor's 'Best Place to Work' list. For more than 25 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through our own nationwide network of HomeServe approved engineers. An independent survey from the Institute of Customer Service said HomeServe is recognised as the most improved of all companies in the “Services” sector since 2014, demonstrating that we are delivering on our Customer Charter, a set of promises our People live by to ensure that the Customer is truly at the centre of everything we do.