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Swetha Kolli
B2B SaaS | Customer Experience | Accelerate Product adoption & Revenue
Builder, Operator & Optimizer
With over 18 years of experience in early to growth-stage SaaS companies across Education, Cybersecurity, Blockchain, Financial Services, and E-commerce, my journey began with an engineering background, leading me to discover my passion for customer-facing technical roles, including pre-sales, post-sales, and tech partnerships.
My focus centers on driving revenue growth, accelerating product adoption, and fostering customer maturity. I have a proven track record o…
Work
Bolt Customer Activations
https://www.bolt.com/case-studiesI led the technical teams responsible in acquisition and activation stages.
Everything at Bolt moves at 1000mph and it requires hands-on leadership to build processes that wouldn't slow down the pace and yet deliver on the business goals and customer outcomes.
Empowered Pre-sales solutioning teams with buyer enablement material, access to demos and wireframes, technical fit framework with an inten…
Integrate cross-border payments
https://ripple.com/customer-case-study/tranglo/Solutioning for a financial institution to partner with Ripple's cross-border payments solution requires an in-depth understanding of both sending and receiving country requirements. While this can be done easily, the real challenge is scaling the customers for future connections. This required standardizing messaging framework and catering to ISO20022 standards.
This project is an example of seve…
Experience
Bolt
Director, Implementations & Solutions Consulting
Jul 2021 - Dec 2023
Bolt powers frictionless checkout experiences for retailers and shoppers.
- Built the function from the ground-up and hired/retained high-performing talent
- Reduced Time to Market to under 90 days from 6-8months for enterprise customers
- Built buyer enablement strategies leading to 20% uplift in demo conversion rates
Ripple
Manager, Solutions Architecture
Jun 2018 - Apr 2021
Money = Value; Ripple transforms the way you move, manage and tokenize the value
- Partnered with xfn teams to define payment messaging standards across global financial institutions
- Hired and retained a talented global team of Solution Architects
Mobileiron
Customer Engineering & Partner Solutions Architect
Oct 2012 - Jan 2017
MobileIron (now Ivanti) is a mobile-centric, zero trust platform built on a unified endpoint management (UEM) foundation
- Unlocked business expansion by solutioning and certifying the top 15 ITSM, SIEM, Productivity, IAM partners
- Developed proactive solutions that reduced the number of escalations by 15%
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