Interim Payment Operations Specialist

Payment Operations Specialist (6 Month FTC)

Location: United Kingdom (Remote)

Employment Type: Full time

Department: Operations

The Role

This is a senior, hands-on operational role to bridge a live gap while we build our way out of it. You'll take ownership of the monthly payment run end to end and the reconciliation and admin around it, giving us contingency and confidence in a process we can't afford to drop. This is back-of-house operations, not a customer-facing role.

You will:

• Own the assembly and execution of the monthly £20m+ payment run.
• Make sure every customer who should be billed is billed, and every payment owed is collected.
• Reconcile incoming funds and resolve edge cases (BACS returns, back payments, misattributed funds).
• Reduce key-person risk by documenting and de-risking the run so it no longer depends on one person.

Reporting: Service Manager, Customer Operations

Responsibilities

Run the payment cycle

• Assemble the monthly payment run accurately and on time.
• Validate that the right customers are charged the right amounts.
• Execute the run and manage the reconciliation of funds afterwards.

Keep the money flowing

• Chase down billing and collection gaps so owed revenue actually lands.
• Triage and resolve high-priority edge cases and exceptions.
• Handle the operational admin that follows the run each month.

De-risk and document

• Map the current process end to end so it's no longer locked in one person's head.
• Build the documentation and contingency that lets others run it confidently.
• Flag the highest-value automation opportunities to the team building toward that.

Requirements

Must haves

• Deep, hands-on experience running high-volume, complex payment or billing operations.
• A track record of owning reconciliation end to end in a regulated or complex-transaction environment.
• Strong first-principles operational thinking - can take a messy process and reflow it cleanly.
• Available to start quickly and comfortable operating in a fast-moving, ambiguous environment.

Bonus points

• Energy / utilities payments exposure (half-hourly metering, the utilities layer), though context is available from the wider team.
• Exposure to automating or systematising payment operations.

Terms & Engagement

• Six-month contract, with scope to extend or transition by mutual agreement.
• Day rate to reflect the seniority and the urgency.
• Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons.