Interim Director of Campus Operations

Interim Director of Campus Operations

Contract Type: Full Time, Fixed Term - 6 months

Location: Royal Holloway University of London International Study Centre, Egham, Surrey, United Kingdom

Salary: up to £50,000 per annum

The Director of Campus Operations manages the day-to-day academic and operational activities of the ISC, meeting agreed academic, student satisfaction, financial targets, and KPIs.

They also act as a local point of contact for the contractual partnership with the university, working closely with the Cluster Director and Dean, and the Business Development team to meet university partner expectations.

ABOUT THE ROLE

Leadership of People

• Provide effective, compassionate leadership to the ISC management team.
• Ensure managers lead consistently.
• Drive strong performance.
• Foster an inclusive culture.
• Uphold safeguarding and recruitment compliance.

Management Of Academic Delivery

• Oversee planning and day-to-day delivery of high-quality, cost-effective academic programmes.
• Ensure strong teaching and fair assessment.
• Support appropriate use of learning technologies.
• Maintain compliance with university partner requirements, UKVI, and OfS regulations.

Management of Students

• Ensure excellent safeguarding, welfare, and pastoral care standards.
• Maintain effective attendance, engagement, and intervention processes.
• Ensure compliance with UKVI, OfS, and Keeping Children Safe in Education guidance.

Operational and Financial Management

• Ensure the ISC operates efficiently and profitably.
• Use resources effectively.
• Work with Business Development, Product, and central teams to support growth.
• Provide accurate data and reporting.

Partnership Account Management and Contractual Obligations

• Act as the main point of contact for academic and operational matters with the university partner.
• Support delivery of contractual obligations.
• Contribute to positive partner relationships.

Management of Non-Academic Contracts (Where Appropriate)

• Ensure accurate record keeping.
• Maintain full compliance with regulatory bodies.
• Ensure timely submission of required data and management information.

Key Stakeholders

• Students
• Cluster Director and Dean
• Regional Head of English
• Regional Head of Quality
• University Partners
• Internal teams including:
  • Business Development
  • Recruitment
  • Marketing
  • Finance
  • Product and Innovation
  • Human Resources
• Agents and Sponsors
• External Oversight and Regulatory Bodies
• ISC Staff

Indicative KPIs

• Agreed volume of student starters registering with university partners following achievement of progression grades.
• High student satisfaction levels, including high levels of participation in satisfaction surveys.
• Financial outcomes, notably:
  • Efficient management of resources.
  • Achievement of profitability targets.

ABOUT YOU

Essential

• Bachelor's Degree.
• Leadership and/or management training or demonstrable experience leading an organisation of similar size and complexity for a minimum of 3 years.
• Leading in an academic environment.
• Planning and running complex education courses and programmes.
• Developing annual budgets and managing finances against agreed budgets.
• Commercial account management.
• Stakeholder management and engagement in complex environments.
• Partnership working and/or partnership management within the education sector.
• Running or involvement in projects in an education setting.
• Leading teams in a regulated environment and ensuring compliance.

Desired

• Understanding of the international student environment.
• Teaching in UK higher or further education and/or teaching international students.
• Leading and facilitating change.
• Leading and/or working in digitally enabled environments.