Job Description

Role

Who you are

If you're a strategic thinker who can balance legal rigour with commercial pragmatism, enjoys tackling sophisticated legal challenges, and wants to help shape how a global platform scales its commercial relationships, we'd love to hear from you
Qualified to practice law in England & Wales or Scotland
5-9 years of relevant post-qualified legal experience (PQE), with a strong background in commercial law gained in-house (preferably in the technology sector) or at a top-tier law firm serving technology clients
Expertise in SaaS agreements, software licensing, data processing agreements (and related privacy compliance requirements), and complex technology transactions, including data licensing and strategic partnership relationships
Proven track record of leading high-stakes negotiations and managing sophisticated commercial relationships
Strong business acumen with the ability to provide commercially-focused legal advice that drives business outcomes
Excellent leadership and mentoring skills with experience developing junior colleagues
Outstanding communication and relationship-building abilities across all organisational levels
Fluency in English (written and spoken)
Experience across multiple jurisdictions, particularly in international technology markets
Background in marketplace, platform, or review/ratings businesses
Familiarity with AI, ML, or emerging technology legal frameworks
Experience with legal technology tools and contract lifecycle management systems
Additional language skills
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!

What the job involves

We're looking for an experienced Senior Legal Counsel to join our Commercial Legal team on a 12-month fixed term contract
This is a pivotal role for a seasoned commercial lawyer who thrives on complex negotiations, strategic thinking, and driving legal innovation at scale. You'll be instrumental in supporting Trustpilot's continued growth, working with enterprise clients, strategic partners, and key stakeholders while helping to shape our legal frameworks for the future
Sitting at the intersection of law, business strategy, and operational excellence, this role offers the opportunity to make a significant impact on how we contract and partner globally. You'll lead on high-value, complex commercial agreements, mentor junior team members, and drive initiatives that enhance our legal operations and commercial processes
Lead complex commercial negotiations including enterprise customer agreements, strategic partnerships, and high-value supplier arrangements
Drive legal strategy and innovation by developing scalable frameworks, templates, and processes that support business growth while managing risk effectively
Act as senior advisor to commercial, partnership, procurement, and marketing teams, providing strategic legal guidance on business-critical initiatives
Mentor and develop junior legal team members, fostering a collaborative and high-performing team environment
Lead cross-functional projects including the development and enhancement of partnership programs, referral frameworks, and commercial product initiatives
Champion legal technology and process improvement to deliver efficient, innovative solutions for contracting at scale
Support business development by participating in key client meetings and submissions, RFP responses, and strategic partnership discussions
Collaborate globally with Commercial Legal colleagues based in other regions, and our wider Trust, Legal and Privacy teams to ensure consistency and best practice across Trustpilot's international operations

Position Details:

12-month fixed-term contract
Location: London
Level: Senior and Expert
Compensation: Salary not provided + Bonus

About the Company

Company mission

To bring people and businesses closer together to create ever-improving experiences for everyone.

Company Overview

Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.

The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.

Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.