Job Description

Client Success Executive - Fixed Term Contract (approx 6 weeks)

Location: Remote, London, England, United Kingdom
Department: Operations
Contract Type: Fixed term contract of around 6 weeks, starting asap with the possibility of further opportunities down the line
Reporting: Reports into Ellie, Head of Client Success

An Overview of the Role

Client Support & Communication

Act as day to day point of contact for a portfolio of clients, primarily via email
Respond promptly and clearly to client queries, keeping campaigns moving without delay
Build quick, confident relationships with clients you may not have met before

Campaign Setup & Delivery

Help set up and manage programmatic advertising campaigns from brief through to launch
Source and organise creative assets from clients ahead of go-live
Liaise closely with the Trading team to get campaigns live on time

Cross-functional Collaboration

Work alongside the wider Client Success, Sales and Trading teams to ensure smooth day to day delivery
Flag risks or blockers early, keeping the right people informed

Requirements

Enthusiastic and comfortable communicating directly with clients over email
Organised, quick to pick things up and happy working in a fast paced environment
No prior industry experience required
Confident using everyday tools like Gmail and Google Sheets
Comfortable using AI tools as part of your day to day
Happy to get stuck in and figure things out as they go

Work Arrangement

If London based, flexible option to work in the office 1-2 days a week to get to know the team in person, but not essential
Remote working flexibility available for this contract

Benefits

Experience inside a great business with brilliant people and strong culture
Office located just by Borough Market
Chance to get stuck into more than just your role: join team socials, work alongside other departments and see first hand how a fast growing start-up operates
Training and support provided by Ellie and the team

About the Company

Picnic's mission is to drive a higher quality ad-funded internet. With 70% of people finding digital ads annoying, brands are wasting spend on ad experiences that just don't work - and we're on a mission to fix that. We're a fast growing, founder led startup, passionate about making digital advertising better for everyone.

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