Travis I.

Command Cyber Solutions, LLC (CCS) is an SBA-certified American Indian Tribal (AIT) 8(a) HUBZone IT and cybersecurity consulting firm supporting federal customers. CCS delivers cybersecurity services, incident response, vulnerability assessments, network security, and emerging-technology solutions for mission-critical DoD and federal environments.

• Lead emerging-technology and sustainment operations for the Hill Component Enterprise Data Center (CEDC), a DoD mission-critical facility.
• Own program-level compliance across DoD security, safety, and facility standards; drive continuous accreditation/readiness efforts.
• Define and execute hybrid-cloud modernization strategies—migrate workloads, implement IaaS/PaaS patterns, and enable secure cloud-bursting for mission workloads.
• Optimize mission-critical infrastructure (power, cooling, network, compute) through preventative maintenance, capacity planning, and lifecycle management.
• Coordinate cross-functional stakeholders (contractors, DoD customers, facilities, and security teams) to minimize downtime and orchestrate change windows.
• Implement automation and monitoring (alerts, dashboards, runbooks) to reduce incident MTTR and improve service availability.
• Develop and maintain disaster recovery and continuity plans; conduct exercises to validate RTO/RPO objectives.
• Mentor technical leads and manage contractor performance to ensure SLAs and deliverables meet program objectives.

• Directed sustainment activities for enterprise data center operations, ensuring continuous availability and compliant operations.
• Managed preventative maintenance, hardware/software lifecycle, and capacity planning to support growing mission needs.
• Oversaw vendor and contract performance for facilities, power, cooling, and network systems to ensure SLAs and cost control.
• Implemented cost-effective sustainment strategies, aligning work to DCAA-compliant accounting and budget constraints.
• Established metrics and reporting to drive reliability improvements and reduce unplanned outages.
• Coordinated configuration/change management and patch cycles to maintain security posture while minimizing operational disruption.
• Led cross-organizational planning for refresh and obsolescence to reduce technical debt and support modernization initiatives.

• Directed an international department of 20+ professionals with a multi-million dollar annual budget, achieving a 40% reduction in operational redundancies and a 30% increase in project capacity and visibility leading to delivery efficiencies.
• Formulated and executed a cybersecurity strategy that enhanced our threat posture by 80% including MFA and conditional Access policies, and improved ISO 27001 regulatory compliance by 12%,
• Successfully rolled out enterprise-wide systems including ERP, CRM, and MES. This led to a 20% improvement in operational efficiency, reducing time spent on inventory management and customer relationships by 20 hours per week. Additionally, data accuracy improved by 15%, lowering monthly data errors in inventory and customer data.
• Led digital transformation initiatives that enhanced customer experience metrics by 20% and generated cost savings of $125K within the first year.
• Partnered with cross-functional teams to align IT initiatives with business goals, leading to a 5% increase in ROI in technology investments and annual savings, and a 75% acceleration in achieving business objectives by streamlining the initial M&A integration process from 12 months to 90 days.
• Led M&A integrations of 4 acquisitions and 5 NewCo’s over 2.5 years, the largest being a 1500-employee multinational organization with $380M in revenue

Ogden‑Weber Technical College is a regional technical college offering career and technical education across 28 programs including information technology, manufacturing, health, business, and trades to prepare job‑ready graduates.

• Advised college leadership on aligning IT curriculum to employer needs and regional labor market demand.
• Provided employer-driven input to enhance course content, certifications, and hands‑on labs to improve graduate marketability.
• Facilitated partnerships between industry and the college to enable internships, externships, and hiring pipelines for students.
• Reviewed and recommended curriculum updates to reflect current tools, platforms, and workplace expectations.
• Helped define skill competencies and assessment methods to improve candidate quality for open positions.
• Supported faculty with industry context and helped prioritize program investments to close employer skills gaps.

• For this Enterprise Monitoring company, managed a combination of on-premise and cloud-based network environments. Updated IT policies and procedures. Managed team supporting IT operations, networks, cyber security, disaster recovery, systems integrations, migrations, and more.
• Managed migration of thousands users from GSuite and legacy chat service to Microsoft 365 E3 – reduced total IT costs 10+% while enhancing security, collaboration, and efficiency within first year.
• Led implementation of integrated PMI and Agile project management framework.
• o Reduced critical system upgrade timeframe 83%.
• o Increased avg. sprint velocity 30%.
• Partnered with Sales, Marketing, and Dealer Services to optimize product offerings – cut customer integration time 28%.
• Enhanced Product offerings with Sales, Marketing and Dealer Services by streamlining customer engagements through product qualifications, marketing materials, and technology engagements leading to an increase in revenue through 2020.
• Led transformative leadership initiatives, aligning IT services with business goals and fostering a productive, efficient IT culture.

• Recruited by parent company (Wasatch) and promoted to direct enterprise IT strategy, alignment, planning, and budget for Summit Technology, their IT consulting portfolio firm helping companies increase their output by improving utilization of technology. Worked with C suites to understand
• goals and partnered with function heads to identify specific needs. Led alignment of IT plans across all product / business lines – Service Delivery, Database Management, and Operational Support Services.
• Improved customer experience (CX) scores 10+% by simplifying and standardizing communication templates.
• Enhanced Incident, Problem, Change, Cybersecurity, and Finance Management via implementation of PSA suite.
• Introduced ITIL methodologies – reduced aging requests <40% and time to resolution 15+% by.
• Introduced SaaS to Professional Services and Managed Service Provision – generated 12% YoY net revenue growth.
• Built strong grasp of for-profit and nonprofit regulatory compliance and governance (e.g., PCI, HIPPA, GDPR).

• For Wasatch portfolio company, Ameritech College of Healthcare, developed technology strategy for college campus with approx. 750 users (administrators, faculty, staff, students). Worked with administrators on IT planning and operation, and adoption of current and emerging technologies to improve efficiency.  Defined and managed annual budget. Defined system / infrastructure / data security standards and procedures. Emerged as “face of IT” and built / presented readily understandable, non-
• technical business cases that won IT investment that delivered major change.
• Launched cross-functional training that improved divisional user / student support while reducing cost of services 32%.
• Planned and managed major IT projects – new LMS implementation, CRM and ERP systems upgrades.
• o Delivered all 3 projects 12-23% under budget with more effective planning and vendor negotiation.
• Chronicled and analyzed System / Product Roadmaps and Software Lifecycles and introduced DevOps methodologies – gave leadership strong understanding of organization’s economic past, present and future infrastructure.

• Facilitated a $3M Annual Savings through internal partnerships improving uptime and production loss.
• Managed IT and DevOps for varied internal / hosted networked infrastructures – up to 3000 PCs, 300+ servers, and unified communications solutions across 40 sites. Supported technologies across 4 time zones (corporate and 24/7 GMP manufacturing environments) and varied US / Canada regulatory requirements (PCI, ISO 9001, ISO 27000).
• Led multiple successful communications systems integration projects over 15+ sites internationally – enhanced collaboration &amp; reduced travel.
• Managed and influenced large financial portfolios from P&L and CapEx to OpEx.
• Recognized publicly by C Suite for enhancing business workflow, by enforcing policies, stabilizing Change Management, improving process development, and never shying away from continuous improvements.

• Managed services / support for technologies from Desktop, Mobile, Server,
• and Networking to Databases, Data Integration, etc.
• Leveraged ITIL to refine offerings and SLAs across Service Desk
• platforms – reduced resolution times by 35+%.
• Within 12 months, role expanded from US to North America.

• Spearheaded the establishment and growth of a Managed Service Provider (MSP), delivering comprehensive IT solutions tailored for small to medium-sized businesses (SMBs) across various industries.
• Oversaw all aspects of business operations, including strategic planning, client relationship management, service delivery optimization, and financial management, ensuring sustained business growth and profitability.
• Developed and implemented innovative IT strategies that enhanced clients’ operational efficiency, cybersecurity posture, and technological scalability.
• Cultivated strategic partnerships with key technology vendors to augment service offerings and drive value for clients.
• Leveraged industry insights and technological expertise to guide SMBs through digital transformation, aligning IT infrastructure with business goals for enhanced competitiveness and growth.

• Managed networked infrastructure of 500 PCs and 60 servers across 10+ sites using ITIL Service Continuity Management.
• Designed / Implemented Centralized UPS system for Data Center providing 99.99% uptime for power infrastructure.
• Renegotiated key telecom and data contracts to save 38% on monthly reoccurring costs.

Kuni Automotive Group is a multi-franchise automotive retail organization operating dealerships and service centers; IT supports sales, service, fixed operations, and multi-site infrastructure needs.

• Applied project-management methodology to lead complex technical projects across regional dealerships, including systems upgrades and domain migrations.
• Directed IT efforts for new building development and infrastructure provisioning to support dealership openings.
• Implemented application rollouts and database consolidation to reduce administrative overhead and streamline operations.
• Built strong cross-functional relationships with business stakeholders to align IT services to revenue-driving processes.
• Mentored and developed IT staff, improving team responsiveness and service delivery.
• Delivered measurable service improvement—achieved a 24% improvement in SLA performance through process standardization and proactive monitoring.

University of Phoenix is a large post‑secondary institution delivering career‑focused degree and certificate programs through online and campus modalities; it also supports testing and learning‑technology services for students and faculty.

• Instructed foundational courses in computer technology and Microsoft Office to diverse student populations.
• Designed technical course curricula using a tailored ("tycoil") instructional approach to improve learning outcomes and relevance.
• Implemented a Pearson VUE testing network on campus, enabling proctored testing services and generating additional institutional revenue.
• Served as campus systems administrator—maintained servers, networks, and student/faculty support tools to ensure reliable teaching operations.
• Developed documentation, lab exercises, and assessment materials to standardize instruction and testing readiness.
• Coordinated with academic and administrative stakeholders to integrate technology into campus programs and expand service offerings.