Yves Bourgeois

Experience

• 

  Practice AI

  Business Director

  Jan 2026 - Feb 2026

  Practice AI has been dedicated to transforming the legal industry through peer-reviewed, audited AI solutions. Our milestones reflect the growth of our technology, our expanding client base, and the tangible outcomes we deliver—helping law firms work smarter, faster, and more efficiently at every step.

  • Lead business operations across multiple AI product initiatives, coordinating priorities among product, engineering, and go-to-market teams to keep releases and execution aligned.
  • Developed QA and prioritization frameworks (including MoSCoW) to support roadmap decisions and improve release consistency and documentation quality.
  • Hired, onboarded, and mentored staff in customer service and testing/documentation best practices.
  • Advised leadership on AI and cloud stack usage patterns, including LLM utilization and NLP/OCR workflows, helping balance scalability, functionality, and compute efficiency.
  • Designed and managed alpha and beta programs for new AI products, including onboarding plans, test coordination, training support, and structured feedback loops.
  • Partnered with development leadership to review practices and improve QA processes, documentation standards, compliance readiness, and cross-functional collaboration.
• 

  Cisco

  Business Intelligence Manager - Sales Process Optimization & Analytics

  Mar 2022 - Nov 2024

  • Built and managed 30+ KPI tracking dashboards in Tableau and Salesforce CRMA, delivering real-time visibility into sales performance, partner engagement, and service metrics across global teams
  • Designed executive reporting framework for Cisco's Global Lifecycle Selling Program, creating dozens of dashboards and analytical reports used in quarterly business reviews
  • Delivered pipeline analytics covering $100K–$1.5M opportunities, enabling sales leadership to monitor deal velocity and identify conversion bottlenecks
  • Created standardized metric definitions and reporting cadences adopted across Sales, Service, and Partner organizations
• 

  NextRoll

  Lead - Strategy & Planning (Analytics)

  Nov 2020 - Dec 2021

  • Built executive dashboards linking pipeline coverage, conversion metrics, and bookings outlook—enabling data-driven revenue planning during 60% YoY company growth
  • Developed driver-based forecasting models in Anaplan covering bookings, revenue, headcount, and capacity, improving alignment between FP&A and GTM planning
  • Analyzed sales process data and introduced Salesforce Einstein predictive insights, enhancing pipeline evaluation accuracy for quarterly forecasting
  • Delivered AOP and QBR analytics packages used by executive leadership for strategic planning.

• Self Employed

  Business Intelligence Consultant

  Aug 2018 - Oct 2020

  • Designed interactive Tableau dashboards for Quality Management Systems, reducing compliance risk by 40% through improved regulatory reporting visibility
  • Built OKR tracking frameworks and Center of Excellence analytics, driving 30% increase in client operational engagement
  • Completed advanced training in Data Science, Big Data, Salesforce, Tableau, and SAS
• 

  Adobe

  Sr. Finance Manager - Revenue Analytics

  Sep 2017 - Jul 2018

  • Built SaaS cohort analytics framework analyzing retention and expansion patterns across 17M-user subscription base
  • Delivered variance analysis and churn driver identification that informed product and marketing decisions, contributing to retention improvement from 85% to 88%
  • Designed and operationalized SaaS metric dashboards tracking ARR, MRR, churn, and cohort performance for cross-functional planning
  • Created executive reporting connecting financial metrics to product prioritization decisions

• BigDataWrangler.com

  Consultant - Performance Metrics & Analytics

  Jun 2016 - Aug 2017

  • Drove a 30% average increase in demand generation across SMB websites by enhancing attribution flows and user experience using Google Analytics and open-source SEM/SEO tools.
  • Increased organic traffic conversion rates from 11% to 20% exceeding industry benchmarks by revamping tagging and SEO strategies.
• 

  Malwarebytes

  Customer Analytics Architect

  Jul 2015 - May 2016

  • Led architecture and delivery of migration from Desk.com/PostgreSQL to a Power BI-based CRM analytics portal, enabling centralized tracking of NPS, CSAT, ticket metrics, and customer experience performance.
  • Enabled broader operational visibility by providing KPI access across telemetry, renewals, trials, and conversion metrics for 3M freemium users and 60K subscribers.
• 

  Intel Corporation

  Program Manager (Sales Operations | Commercial Analytics | Workflow Optimization)

  Jan 2014 - Jun 2015

  • Improved service delivery efficiency by 50% by streamlining ETL processes and optimizing service workflows by reengineering data pipelines and automating request management using SharePoint K2 and Visio.
  • Boosted revenue growth, minimized inefficiencies, and improved cross-functional performance by unifying subscription analytics with operational process enhancements as well as aligning data strategy with SaaS business goals.
• 

  Cisco

  Sr. Analyst

  Sep 2008 - Dec 2013

  • Led the creation of a global sales incentive and discount model, significantly enhancing Cisco’s B2B channel partner programs and driving growth in recurring revenue streams.
  • Collaborated with VARs, SIs, Distributors, and Partners to expand Cisco's managed services offerings.
  • Improved partner engagement through strategic initiatives, resulting in increased bookings and market penetration.