Yves B.

Practice AI has been dedicated to transforming the legal industry through peer-reviewed, audited AI solutions. Our milestones reflect the growth of our technology, our expanding client base, and the tangible outcomes we deliver—helping law firms work smarter, faster, and more efficiently at every step.

• Lead business operations across multiple AI product initiatives, coordinating priorities among product, engineering, and go-to-market teams to keep releases and execution aligned.
• Developed QA and prioritization frameworks (including MoSCoW) to support roadmap decisions and improve release consistency and documentation quality.
• Hired, onboarded, and mentored staff in customer service and testing/documentation best practices.
• Advised leadership on AI and cloud stack usage patterns, including LLM utilization and NLP/OCR workflows, helping balance scalability, functionality, and compute efficiency.
• Designed and managed alpha and beta programs for new AI products, including onboarding plans, test coordination, training support, and structured feedback loops.
• Partnered with development leadership to review practices and improve QA processes, documentation standards, compliance readiness, and cross-functional collaboration.

• Built and managed 30+ KPI tracking dashboards in Tableau and Salesforce CRMA, delivering real-time visibility into sales performance, partner engagement, and service metrics across global teams
• Designed executive reporting framework for Cisco's Global Lifecycle Selling Program, creating dozens of dashboards and analytical reports used in quarterly business reviews
• Delivered pipeline analytics covering $100K–$1.5M opportunities, enabling sales leadership to monitor deal velocity and identify conversion bottlenecks
• Created standardized metric definitions and reporting cadences adopted across Sales, Service, and Partner organizations

• Built executive dashboards linking pipeline coverage, conversion metrics, and bookings outlook—enabling data-driven revenue planning during 60% YoY company growth
• Developed driver-based forecasting models in Anaplan covering bookings, revenue, headcount, and capacity, improving alignment between FP&A and GTM planning
• Analyzed sales process data and introduced Salesforce Einstein predictive insights, enhancing pipeline evaluation accuracy for quarterly forecasting
• Delivered AOP and QBR analytics packages used by executive leadership for strategic planning.

• Designed interactive Tableau dashboards for Quality Management Systems, reducing compliance risk by 40% through improved regulatory reporting visibility
• Built OKR tracking frameworks and Center of Excellence analytics, driving 30% increase in client operational engagement
• Completed advanced training in Data Science, Big Data, Salesforce, Tableau, and SAS

• Built SaaS cohort analytics framework analyzing retention and expansion patterns across 17M-user subscription base
• Delivered variance analysis and churn driver identification that informed product and marketing decisions, contributing to retention improvement from 85% to 88%
• Designed and operationalized SaaS metric dashboards tracking ARR, MRR, churn, and cohort performance for cross-functional planning
• Created executive reporting connecting financial metrics to product prioritization decisions

• Drove a 30% average increase in demand generation across SMB websites by enhancing attribution flows and user experience using Google Analytics and open-source SEM/SEO tools.
• Increased organic traffic conversion rates from 11% to 20% exceeding industry benchmarks by revamping tagging and SEO strategies.

• Led architecture and delivery of migration from Desk.com/PostgreSQL to a Power BI-based CRM analytics portal, enabling centralized tracking of NPS, CSAT, ticket metrics, and customer experience performance.
• Enabled broader operational visibility by providing KPI access across telemetry, renewals, trials, and conversion metrics for 3M freemium users and 60K subscribers.

• Improved service delivery efficiency by 50% by streamlining ETL processes and optimizing service workflows by reengineering data pipelines and automating request management using SharePoint K2 and Visio.
• Boosted revenue growth, minimized inefficiencies, and improved cross-functional performance by unifying subscription analytics with operational process enhancements as well as aligning data strategy with SaaS business goals.

• Led the creation of a global sales incentive and discount model, significantly enhancing Cisco’s B2B channel partner programs and driving growth in recurring revenue streams.
• Collaborated with VARs, SIs, Distributors, and Partners to expand Cisco's managed services offerings.
• Improved partner engagement through strategic initiatives, resulting in increased bookings and market penetration.