Fractional COO / Integrator (Player-Coach)

A fast-growing, family-run fractional marketing and consulting business serving professional services clients (recently launched with initial clients and growing demand) seeks a fractional COO / integrator. This player-coach will bring operational rigor, build scalable processes and systems, and mentor a junior operator to support sustainable growth while preserving the family-business dynamic.

Location: Remote

Responsibilities

• Act as a player-coach: execute day-to-day operations while coaching and mentoring junior operators
• Design, document, and implement SOPs and end-to-end workflows for client delivery and internal operations
• Build and manage data ingestion pipelines, templating standards, and reporting dashboards for performance and accountability
• Lead martech, automation, and advanced tools initiatives (tool selection, integration, agents, templates)
• Establish KPIs, cadence, and accountability mechanisms (standard frameworks, regular reviews, escalation paths)
• Standardize onboarding, client communication, and delivery processes to enable predictable scale
• Troubleshoot operational bottlenecks and drive continuous improvement
• Collaborate with leadership on strategic planning and capacity/roadmap decisions while maintaining a low-friction family culture

Qualifications

• Proven leadership-level experience scaling startups and service businesses (taking operations from initial setup to small-business scale)
• Hands-on operator comfortable with both strategy and execution; track record building processes, systems, and operational rigor
• Strong experience with data workflows, martech stacks, templating, automations, and automation-enabled operations/tools
• Demonstrated ability to mentor and develop junior operators (comfortable coaching early-career team members)
• Experience in professional services or client-facing marketing/consulting businesses preferred; specific legal-subsector experience not required
• Excellent communicator, culture-forward, and able to introduce accountability without disrupting family dynamics