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Starling Bank is an award-winning and fully-licensed bank built to give people a fairer, smarter and more human alternative to the banks of the past.

Starling Bank Icon

Starling Bank is a digital banking institution that aims to transform the way you manage your money. With both personal and business banking options, they provide convenient and secure online banking services that are available right at your fingertips. Applying for an account is quick and easy, taking only minutes of your time. Their personal account offers features such as instant payment alerts, categorised spending insights, and the ability to set saving goals. You can easily split bills, deposit cash at the Post Office, and even scan cheques through their user-friendly mobile app. For businesses, Starling Bank offers business accounts with no monthly fees and 24/7 UK customer support. Sole traders can also benefit from their tailored account option. Additionally, the bank provides multi-currency accounts, allowing you to make and receive payments in different currencies at the real exchange rate and without hidden fees. As a fully regulated UK bank, Starling Bank provides peace of mind knowing that your money is protected by the Financial Services Compensation Scheme. Join them today and experience app-based banking at its best.

Starling Bank

Starling Bank Logo

## Company mission

To solve our customer's problems - and build the best bank in the world.

Starling is a mobile-first bank offering personal, joint and business accounts. The company started focused on consumer banking but has found most of its success competing in the business banking space. It has caught up with competitors and built a more complete offering for businesses.

In April 2019, Starling received a £100M grant to accelerate building a full suite of digital banking products, including intelligent forecasting tools, digitally-enabled relationship management functions, and lending products. The company has since raised significant rounds of funding with leading investors such as Goldman Sachs, achieving a total funding of $1.2bn.

As well as continuing to expand in the UK, Starling is expanding in Europe and has launched an international bank in Dublin, allowing it to offer its current account across the European Union post-Brexit. The company is known for understanding what its customers want and continues to build out its range of third-party products within its banking app through support from its open API. Having achieved profitability, it currently has 26 integrations, including Xero, with that figure continuing to grow.

**Company Stats:**
- 1001+ employees
- 43% female employees
- 40% employee growth in 12 months
- Led by a woman
- Glassdoor rating: 3.9/5
- Trustpilot rating: 4.1/5

## Role

### Who you are

- Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc
- Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
- Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge
- Detailed knowledge and experience of identifying key Conduct and Compliance risks
- Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times
- Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks
- Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate
- Be resilient and not shy away from having difficult conversations
- Willingness to share knowledge with the team and collaborate across all product lines with all members of the team
- You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway

### What the job involves

- We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes)
- Please note; this is a 9-month fixed term contract from April - December
- Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams
- Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,)
- Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business
- Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide
- Support with the Compliance Team's monthly reporting pack(s)
- Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers
- Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate

**Contract Details:**
- 9-month Fixed Term Contract (April - December)
- Senior and Expert level
- Locations: Cardiff, London, Manchester
- 1-5 days a week in office
- Salary not provided

**Benefits:**
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: Up to 16 hours paid leave a year for causes meaningful to you
- Gym & cycle to work schemes: Discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: Wide range of retail, entertainment and leisure discounts and cash back

Starling Senior Compliance Officer | Welcome to the Jungle (formerly Otta)

Director of Compliance

Compliance

Regulatory Compliance

A 9-month fixed term contract role at Starling Bank, providing regulatory compliance advice and oversight.

Interim Senior Compliance Officer

Legal

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We're looking for a Senior Compliance Officer to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

**Key Responsibilities**

- Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1LoD) / business teams.
- Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.
- Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business.
- Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank’s Enterprise-Wide.
- Support with the Compliance Team’s monthly reporting pack(s).
- Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.
- Oversee the submission of SMF applications to the Regulators and ensure the Bank’s Management Responsibilities Map remains up to date and accurate.

### **Requirements**

- Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
- Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees.
- Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge.
- Detailed knowledge and experience of identifying key Conduct and Compliance risks.
- Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times.
- Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks.
- Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate.
- Be resilient and not shy away from having difficult conversations.
- Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

Senior Compliance Officer (9-month FTC) | Starling | Jobs By Workable

Financial Services

Director of Regulatory Affairs

A 9-month fixed-term contract role for a Senior Compliance Officer at Starling Bank, providing regulatory compliance advice and oversight.

Finance

## Company mission

To solve our customer's problems - and build the best bank in the world.

Starling is a mobile-first bank offering personal, joint and business accounts. The company started focused on consumer banking but has found significant success competing in the business banking space. Starling has built a full suite of digital banking products including intelligent forecasting tools, digitally-enabled relationship management functions, and lending products. The company has achieved profitability and continues to expand in the UK and Europe, with an international bank launching in Dublin.

Banking for small businesses has historically been ignored, even though the experience is poor. Starling is in tune with knowing what its customers want, and continues to build out its range of third-party products within its banking app thanks to support from its open API. The company currently has 26 integrations, including Xero, and that figure continues to grow.

**Company Benefits:**
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: Up to 16 hours paid leave a year to help causes meaningful to you
- Gym & cycle to work schemes: Discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: Wide range of retail, entertainment and leisure discounts and cash back at a huge variety of businesses

## Role

### Who you are

- You thrive on variety and stay calm when things get blurry
- You're self-motivated, take full ownership of your work, and are always looking for the next way to add value
- You're just as happy defining a long-term strategy as you are rolling up your sleeves to fix a messy spreadsheet or help a teammate get a project over the line
- You build genuine partnerships and know how to tell a story that brings people along with you
- You're excited to be part of a growing team where you can help us design our Business Analysis toolkit
- You have solid experience as a Business Analyst, and if you've navigated the fast-moving world of Financial Services, even better
- You're an expert at gathering technical requirements and translating them into clear "classic" or "journey" formats. You know how to map out a new function from a blank page
- You can visualise exactly how things work today (as-is) and how they should work tomorrow (to-be), whether those processes are automated by code or handled by people
- You have a sharp eye for the small stuff and aren't fazed by tight deadlines. You're a natural partner to Project Managers, keeping things on track when the pressure is on
- You don't just look at numbers; you interrogate them to find the "why" and help us make the right strategic moves
- We're a growing team, so you're happy to stretch beyond the BA label. If a project needs a bit of Project Management magic to get over the line, you're ready to step in

### What the job involves

- **Reporting to:** Chief of Staff to the COO
- This is a unique opportunity for a versatile and experienced Senior Business Analyst to join a growing Enterprise Change team at the heart of Starling
- Rather than being stuck in one department, you'll be our "internal consultant," jumping into the bank's strategic and high-impact projects as they happen. Beyond delivering project value you'll be helping us shape and build our Business Analysis capability helping us define "what good looks like" as we scale. This will be a 9-12 month Fixed Term Contract
- Partner with teams across the bank to figure out what they really need, then translate those needs into clear, actionable requirements
- Lead workshops and interviews with stakeholders at all levels to gather and refine requirements
- Turn complex ideas into simple, high-quality process maps, user stories, and documents that everyone can follow
- Dive into the data to find the insights we need to make smart, informed decisions
- Ensure all risk and regulatory considerations are baked into the solution from day one
- Act as the link between our technical and non-technical teams to make sure the solutions we build actually solve the problem
- Use a "systems thinking" mindset to understand how a small change in one place might ripple across the whole bank
- Develop genuine, trusted relationships with stakeholders at every level of the business
- Help us build our internal Business Analysis toolkit by sharing best practices and helping the team grow
- Stay flexible and support project management whenever it's needed to get the best results for our customers

**Work Arrangement:** 1-5 days a week in office, London

**Contract Type:** Fixed Term Contract (9-12 months)

Starling Senior Business Analyst | Welcome to the Jungle (formerly Otta)

Senior Business Analyst

A Senior Business Analyst role at Starling Bank, focusing on strategic and high-impact projects within the Enterprise Change team. This is a 9-12 month fixed-term contract, requiring collaboration across various teams to deliver project value and shape the Business Analysis capability.

Starling Bank

About Starling Bank

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