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Starling Bank is an award-winning and fully-licensed bank built to give people a fairer, smarter and more human alternative to the banks of the past.

Starling Bank Icon

Banking

Starling Bank is a digital banking institution that aims to transform the way you manage your money. With both personal and business banking options, they provide convenient and secure online banking services that are available right at your fingertips. Applying for an account is quick and easy, taking only minutes of your time. Their personal account offers features such as instant payment alerts, categorised spending insights, and the ability to set saving goals. You can easily split bills, deposit cash at the Post Office, and even scan cheques through their user-friendly mobile app. For businesses, Starling Bank offers business accounts with no monthly fees and 24/7 UK customer support. Sole traders can also benefit from their tailored account option. Additionally, the bank provides multi-currency accounts, allowing you to make and receive payments in different currencies at the real exchange rate and without hidden fees. As a fully regulated UK bank, Starling Bank provides peace of mind knowing that your money is protected by the Financial Services Compensation Scheme. Join them today and experience app-based banking at its best.

Starling Bank

Starling Bank Logo

## Company mission

To solve our customer's problems - and build the best bank in the world.

Starling started life focused on consumer banking, it has since found most of its success by competing in the business banking space. It has caught up with Tide and beaten the likes of Monzo and Revolut to a more complete offering for businesses.

This progress resulted in the company receiving a £100M grant in April 2019 from a body created to boost competition in SME banking, which it has used to accelerate building a full suite of digital banking products: intelligent forecasting tools, and digitally-enabled relationship management functions, as well as lending products. Since then, it has gone on to raise significant rounds of funding with leading investors such as Goldman Sachs.

As well as continuing to expand in the UK, it's expanding in Europe. And it's imminently launching an international bank in Dublin, which has allowed it to offer its current account across the European Union post-Brexit.

Banking for small businesses has historically been ignored, even though the experience is poor. Starling is in tune with knowing what its customers want, and continues to build out its range of third-party products within its banking app thanks to support from its open API. Having achieved profitability, it currently has 26 integrations, including Xero, but that figure continues to grow.

## Role

### Who you are

- You thrive on variety and stay calm when things get blurry
- You're self-motivated, take full ownership of your work, and are always looking for the next way to add value
- You're just as happy defining a long-term strategy as you are rolling up your sleeves to fix a messy spreadsheet or help a teammate get a project over the line
- You build genuine partnerships and know how to tell a story that brings people along with you
- You're excited to be part of a growing team where you can help us design our Business Analysis toolkit
- You have solid experience as a Business Analyst, and if you've navigated the fast-moving world of Financial Services, even better
- You're an expert at gathering technical requirements and translating them into clear "classic" or "journey" formats. You know how to map out a new function from a blank page
- You can visualise exactly how things work today (as-is) and how they should work tomorrow (to-be), whether those processes are automated by code or handled by people
- You have a sharp eye for the small stuff and aren't fazed by tight deadlines. You're a natural partner to Project Managers, keeping things on track when the pressure is on
- You don't just look at numbers; you interrogate them to find the "why" and help us make the right strategic moves
- We're a growing team, so you're happy to stretch beyond the BA label. If a project needs a bit of Project Management magic to get over the line, you're ready to step in

### What the job involves

- Reporting to: Chief of Staff to the COO
- This is a unique opportunity for a versatile and experienced Senior Business Analyst to join a growing Enterprise Change team at the heart of Starling
- Rather than being stuck in one department, you'll be our "internal consultant," jumping into the bank's strategic and high-impact projects as they happen. Beyond delivering project value you'll be helping us shape and build our Business Analysis capability helping us define "what good looks like" as we scale. This will be a 9-12 month Fixed Term Contract
- Partner with teams across the bank to figure out what they really need, then translate those needs into clear, actionable requirements
- Lead workshops and interviews with stakeholders at all levels to gather and refine requirements
- Turn complex ideas into simple, high-quality process maps, user stories, and documents that everyone can follow
- Dive into the data to find the insights we need to make smart, informed decisions
- Ensure all risk and regulatory considerations are baked into the solution from day one
- Act as the link between our technical and non-technical teams to make sure the solutions we build actually solve the problem
- Use a "systems thinking" mindset to understand how a small change in one place might ripple across the whole bank
- Develop genuine, trusted relationships with stakeholders at every level of the business
- Help us build our internal Business Analysis toolkit by sharing best practices and helping the team grow
- Stay flexible and support project management whenever it's needed to get the best results for our customers

**Location:** London, 1-5 days a week in office

**Contract type:** Fixed Term Contract (9-12 months)

Starling Senior Business Analyst | Welcome to the Jungle (formerly Otta)

Project Management

Senior Business Analyst

The role is a Contract Senior Business Analyst position at Starling Bank in London. It involves working as an internal consultant on strategic projects within the bank, with a focus on business analysis and project management. The contract is fixed-term for 9-12 months, requiring 1-5 days a week in the office.

Interim Senior Business Analyst

Operations

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We're looking for a Senior Compliance Officer to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

**Key Responsibilities**

- Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1LoD) / business teams.
- Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.
- Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business.
- Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank’s Enterprise-Wide.
- Support with the Compliance Team’s monthly reporting pack(s).
- Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.
- Oversee the submission of SMF applications to the Regulators and ensure the Bank’s Management Responsibilities Map remains up to date and accurate.

### **Requirements**

- Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
- Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees.
- Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge.
- Detailed knowledge and experience of identifying key Conduct and Compliance risks.
- Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times.
- Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks.
- Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate.
- Be resilient and not shy away from having difficult conversations.
- Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

Senior Compliance Officer (9-month FTC) | Starling | Jobs By Workable

Regulatory Compliance

Compliance

Director of Compliance

Director of Regulatory Affairs

Financial Services

A 9-month fixed-term contract role for a Senior Compliance Officer at Starling Bank, providing regulatory compliance advice and oversight.

Interim Senior Compliance Officer

Finance

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are.

Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems – and build the best bank in the world!

And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

**Culture & Work Environment:**

We're on a mission to radically reshape banking – and that starts with our brilliant team. We know that our bank is only as good as the people who build it. From customer support and engineering to marketing and business development, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

**Creativity and collaboration:** We're growing fast – and no two days here at Starling are quite the same. We care about getting stuff done, not process, and our culture is decidedly entrepreneurial in spirit (you'll be encouraged to pitch your ideas, however big or bold!). It's a fast-paced, exciting and creative place to work where there's plenty of collaboration and ownership of your own projects.

**Great tech:** As you'd expect from a technology company, we'll make sure you have all the tools you need to get your job done – and that they're the very best in the business. We work on MacBooks and you'll receive anything else you might need on request.

**An open approach:** Lots of companies talk about transparency – but it's something we really care about. We communicate and collaborate through Slack, including a channel dedicated to updates from the leadership team.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

## What you'll be doing

- Providing expert legal advice on retail banking products, consumer credit and payments propositions, and strategic initiatives. From concept through to implementation, for both retail consumers and SME businesses.
- Interpreting regulatory change and translating it into practical, commercially focused advice on the impact across the business.
- Horizon-scanning for upcoming regulatory developments and helping the business prepare early.
- Identifying and assessing areas of legal and regulatory risk in line with the enterprise risk management framework, balancing commercial objectives with the delivery of good customer outcomes.
- Attending governance fora and providing legal input into key decisions and approvals.
- Supporting product and engineering squads day-to-day, giving them clear, pragmatic guidance they can act on.
- Working alongside Compliance, Financial Crime and Risk (second and third lines), and engaging with regulators (FCA/PRA) where required.
- Managing external counsel and panel firms, including instructions and budget, where appropriate.

## Requirements

- UK-qualified lawyer with a strong academic record, excellent legal training, and 5+ years PQE gained at a law firm and/or in-house.
- Deep technical regulatory legal knowledge and experience of advising on the Consumer Credit Act, Financial Services and Markets Act, FCA Handbook (CONC, BCOBs, COBs, Consumer Duty) and the Payment Services Regulations.
- Strong commercial judgement and ability to provide pragmatic, risk-based advice.
- Ability to work independently and proactively, reporting up as required, in a fast-paced environment;
- Excellent drafting communication and analytical skills;
- Strong attention to detail.
- Resilient, diligent, and conscientious.
- Excellent interpersonal skills, with the ability to communicate efficiently and effectively with colleagues at all levels of seniority and specialism across the business.

## Benefits

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

**Position Type:** Hybrid, London, England, United Kingdom | Full-time | 12 month Fixed Term Contract

Head of Strategy and Business Delivery at Starling Bank, SME division

Jon Anderson

Starling

SME Bank - Head of Strategy and Business Delivery

Senior Legal Counsel - SBL Legal (12 month FTC) | Starling

Enterprise Risk Management

General Counsel

This is a 12-month fixed-term contract role for a Senior Legal Counsel at Starling Bank in London. The position involves providing legal advice on retail banking products, interpreting regulatory changes, and managing legal risks. The role is hybrid, requiring both remote and in-office work.

Interim Senior Legal Counsel - SBL Legal

Legal

## Company mission

To solve our customer's problems - and build the best bank in the world.

Starling is a mobile-first bank offering personal, joint and business accounts. The company started focused on consumer banking but has found most of its success competing in the business banking space. It has caught up with competitors and built a more complete offering for businesses.

In April 2019, Starling received a £100M grant to accelerate building a full suite of digital banking products, including intelligent forecasting tools, digitally-enabled relationship management functions, and lending products. The company has since raised significant rounds of funding with leading investors such as Goldman Sachs, achieving profitability with total funding of $1.1bn.

As well as continuing to expand in the UK, Starling is expanding in Europe and has launched an international bank in Dublin, allowing it to offer its current account across the European Union post-Brexit. The company is known for understanding what its customers want and continues to build out its range of third-party products within its banking app through support from its open API, currently featuring 26 integrations including Xero.

**Company Stats:**
- 1001+ employees
- 43% female employees
- 40% employee growth in 12 months
- Led by a woman
- Glassdoor rating: 3.9/5
- Trustpilot rating: 4.1/5

## Role

### Who you are

- Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc
- Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
- Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge
- Detailed knowledge and experience of identifying key Conduct and Compliance risks
- Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times
- Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks
- Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate
- Be resilient and not shy away from having difficult conversations
- Willingness to share knowledge with the team and collaborate across all product lines with all members of the team
- You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway

### What the job involves

- We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes)
- Please note; this is a 9-month fixed term contract from April - December
- Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams
- Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,)
- Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business
- Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide
- Support with the Compliance Team's monthly reporting pack(s)
- Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers
- Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate

**Contract Details:**
- 9-month Fixed Term Contract (April - December)
- Senior and Expert level
- Locations: Cardiff, London, Manchester
- 1-5 days a week in office
- Salary not provided

**Benefits:**
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: Up to 16 hours paid leave a year for causes meaningful to you
- Gym & cycle to work schemes: Discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: Wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses

Starling Senior Compliance Officer | Welcome to the Jungle (formerly Otta)

The role is a 9-month fixed-term contract for a Senior Compliance Officer at Starling Bank, providing regulatory compliance advice and oversight. The position is hybrid, based in Cardiff, London, or Manchester, and involves working closely with business teams to manage compliance risks.

Starling Bank

Jobs

Interim Senior Legal Counsel - SBL Legal

Interim Senior Compliance Officer

Past roles

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