Overview

• The organization is an established, fully remote marketing agency focused on specialty retail and product brands. The organization was recently acquired and is scaling operations.
• We’re hiring a fractional Operations Director (agency background preferred) to finalize project-management implementation, build repeatable systems and operating rhythm, streamline the tech stack and automation, and drive tactical initiatives (sales funnels, content production). This role will unblock the founder, reduce hands-on micromanagement, and enable growth.

Responsibilities

• Finalize project-management platform implementation: audit current setup, complete configuration, document workflows, and train/enforce team usage.
• Design and implement SOPs, workflows, and an operating cadence (task ownership, SLAs, reporting) to increase transparency and reduce founder-led micromanagement.
• Manage project timelines and client deliverables; use contracts and PM tools to drive timeliness and quality.
• Lead initiative-based projects (tackle one initiative at a time) such as building repeatable sales funnels and coordinating CMS/landing page builds for lead capture.
• Oversee production operations for podcast, video, social, and newsletter—either managing these directly or coordinating contractors to do so.
• Streamline the tech stack and implement practical automations/integrations using automation/integration platforms to reduce manual work and improve handoffs.
• Source, vet, and onboard contractors or vendors for specialized tasks (development, creative, etc.).
• Provide concise, options-based recommendations (present clear choices and a recommended path) and execute with minimal supervision.
• Work as a fractional/part-time contributor (~10 hours/week); be available for regular check-ins within approximately a two-hour time-zone range of Colorado.

Qualifications

• Prior operations leadership experience in an agency environment (director/manager level) with proven ability to operate across multiple functions.
• Hands-on experience implementing and optimizing project-management platforms; experience with modern PM systems is strongly preferred.
• Demonstrated skill building SOPs, operating rhythms, task ownership models, and reporting for small/remote teams.
• Experience with marketing funnels and basic CMS/landing-page workflows (coordination of builds, tracking, and conversion flows).
• Practical experience with automation/integration platforms and consolidating tech stacks to improve efficiency.
• Proven track record managing contractors/remote contributors and coordinating cross-functional work.
• Self-starter who takes initiative, works autonomously, and presents clear options and recommendations.
• Comfortable in a small-company/agency setting where one person wears many hats; strong communication and stakeholder-management skills.
• Fractional/part-time consulting experience a plus.